Cisco SocialMiner Documentation Guide, Release 11.6(1)
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Contents
First Published: August 24, 2017
Documentation Guide
This documentation guide provides details of all of the documents for this release of Cisco SocialMiner and contains links to the documents.
For the latest version of all of the SocialMiner documents, see http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/tsd-products-support-series-home.html.
Documentation Changes
The following tables identify the documents that changed for this release. Updated documents are also listed under Collaboration in What's New in Cisco Product Documentation at:http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.. This service lists new and revised Cisco documentation since the last release of this monthly publication. You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates directly to an RSS reader on your desktop. To subscribe, paste this URL into your RSS reader: http://www.cisco.com/cdc_content_elements/rss/whats_new/
Documents Updated in this Release
This table lists the documents that are updated in this release:
Plan
Open Source Software Used in Cisco SocialMiner
This document contains the licenses and notices for open source software used in SocialMiner.
To view the latest open source document, see http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/products-licensing-information-listing.html.
Install and Upgrade
Cisco SocialMiner Installation and Upgrade Guide
This document describes how to install or upgrade SocialMiner.
To view the latest SocialMiner Installation and Upgrade Guide, see http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/products-installation-guides-list.htmlVirtualization for Cisco SocialMiner
This document is updated to meet Cisco SocialMiner, Release 11.6(1) requirements. To view the page, see http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-socialminer.html
Compatibility with Unified CCX
The compatibility information for Cisco SocialMiner provides hardware specifications and compatible third-party software versions for SocialMiner with Unified CCX. This page replaces the Compatibility Matrix Wiki.
To view the page for Unified CCX, see: http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html
Compatibility with Unified CCE
The compatibility information for Cisco SocialMiner provides hardware specifications and compatible third-party software versions for SocialMiner with Unified CCE. This page replaces the Compatibility Matrix Wiki.
To view the page for Unified CCE, see: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html
Administer and Maintain
Cisco SocialMiner User Guide
This document contains the following information:
How to perform administration tasks on the SocialMiner system.
How to configure feeds, filters, reply templates, and notifications.
How to set up campaigns.
How to view and respond to contacts in SocialMiner.
To view the latest SocialMiner User Guide, see http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/products-user-guide-list.html.
Reference
Cisco SocialMiner Developer Guide
This document contains information about the APIs used in SocialMiner.
The Developer Guide is available on CiscoDevnet, which requires authentication for access. To view the latest SocialMiner Developer Guide, see https://developer.cisco.com/site/socialminer/documentation/index.gsp.
Cisco Security Advisories
Addressing security issues in Cisco products is the responsibility of the Cisco Product Security Incident Response Team (PSIRT). The Cisco PSIRT is a dedicated, global team that manages the receipt, investigation, and public reporting of security vulnerability information that relates to Cisco products and networks.
For information on existing security issues, see Cisco Security Advisories, Responses, and Alerts at:
https://tools.cisco.com/security/center/publicationListing.x
Related Documentation
This section provides links to documentation for related products.
Unified Contact Center Express
View the latest documentation for Unified Contact Center Express here:
Unified Contact Center Enterprise
View the latest documentation for Unified Contact Center Enterprise here:
Packaged Contact Center Enterprise
View the latest documentation for Packaged Contact Center Enterprise here:
Copyright © 2017, Cisco Systems, Inc. All rights reserved.
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