Release Notes for Cisco Packaged Contact Center Enterprise, Release 9.0(4)
Packaged CCE Release Notes 9.0(4)
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Packaged CCE Release Notes 9.0(4)

Packaged CCE Release Notes 9.0(4)

This document lists new features, changes, and caveats for the release of Cisco Packaged CCE 9.0(x) software. Details of these features are available in the relevant end-user documentation, which you can find on the Cisco.com Web page for Packaged CCE: http:/​/​www.cisco.com/​en/​US/​products/​ps12586/​tsd_​products_​support_​series_​home.html. You can also open Release Notes for prior versions of Packaged CCE from that page.

Maintenance Release Installation

To install this maintenance release:

Procedure
    Step 1   Plan and schedule the maintenance period.
    Step 2   Review all applicable documentation.
    Step 3   Download the maintenance release from this location: http:/​/​software.cisco.com/​download/​release.html?mdfid=268439622&flowid=5210&softwareid=280840583&release=9.0(3)&relind=AVAILABLE&rellifecycle=&reltype=latest.

    Download the same maintenance installer for both Unified CCE and Packaged CCE.

    Step 4   Stop all ICM services.
    Step 5   Uninstall any ES that are installed on the servers.
    Step 6   Double-click the maintenance release file to begin the installation.

    New and Changed Features

    UCS C240 Server Support

    The Packaged CCE deployment now supports both the Unified Computing System (UCS) C260 M2 TRC#1 and C240 M3S TRC#1 servers for existing deployments.


    Note


    Only the UCS C240 M3S TRC#1 server will be available for new Packaged CCE orders.

    To ensure that your server firmware is current, go to http:/​/​www.cisco.com/​cisco/​software/​type.html?mdfid=283862072&catid=282558030.

    For more information about the UCS C240 M3S TRC#1 server specifications, refer to the Packaged CCE Specifications Guide.

    Virtualization Platform

    The Packaged CCE deployment now supports both ESXi 5.0 and ESXi Server 5.1 with VM Version 8.

    You may use either version. Side A and Side B must be on the same version.

    Autogrowth Update

    When you created the Data Servers for Side A and Side B, you installed Microsoft SQL Server and enabled autogrowth for the tembdb. For this release, your autogrowth settings for the logger are updated automatically. However, you must manually enable autogrowth for:

    • The AW DB on Side A and Side B
    • Any external AW database
    • Any external HDS databases
    • The outbound option database on side A

    After completing the upgrade installation procedure, perform the following steps to update your autogrowth settings.

    Procedure
      Step 1   Select Start > All Programs > Microsoft SQL Server > SQL Server Management Studio.
      Step 2   Click Databases > System Databases.
      Step 3   Right-click the database.
      1. For Side A, select the <instance>_ awdb database and the <instance>_sideA database. If you have enabled Outbound option, select <instanceName>_baA database.
      2. For Side B, select the <instance>_ awdb and the <instance>_sideB database.
      3. For any external AW-HDS-DDS systems, select <instance>awdb and <instanceName>_hds database.
      Step 4   For each database, select Properties.
      Step 5   For each file:
      1. For the date file, set In Megabytes to 100.
      2. For the log file, set In Percent to 10.
      Step 6   Click OK.

      Microsoft SQL Server SP2 Support

      Packaged CCE now supports Microsoft SQL Server 2008 R2 Standard Edition SP2. Two licenses are required: 1 for the Side A Data Server and 1 for the Side B Data Server.

      For more information on the platform specifications for Packaged CCE, see Cisco Packaged CCE Products Specifications Guide.

      Caveats

      Defects listed in the following sections are Severity 1 and Severity 2 defects identified by any means, and Severity 3 defects identified by customer-use. These include defects specific to Packaged CCE as well as Unified CCE defects that have an impact on Packaged CCE.

      Open Defects in This Release

      Identifier Severity Component Headline

      CSCuj35170

      3 pg.opc

      Incorrect call disposition value observed during Multiline call flow

      CSCuj48150

      3 install

      The HDS, AW and Outbound databases do not have the proper autogrowth settings.

      Resolved Defects in This Release

      Identifier Severity Component Headline

      CSCuf16886

      2

      ctios.client

      Memory leak in COM Cil using all calls monitor mode

      CSCuf17548

      2

      install

      ICM Install on non-English OS does not add Firewall exceptions

      CSCuf55107

      2

      router

      DBAgent restarts when AW takes too long to send transaction

      CSCuf73589

      2

      db.logger

      No recovery from Logger A to B for historical tables after B was down/up

      CSCuh35707

      2

      outbound

      Campaign Manager crash observed in 450 campaign

      CSCuh55638

      2

      pg.opc

      Access entire bug record in CDETS

      CSCtz81692

      3

      serviceability.snmp

      BA_SIP notification incorrect cccaEventState

      CSCub13989

      3

      pg.cucm

      Agent gets stuck in Talking state

      CSCub89201

      3

      pg.cucm

      Mobile Agent - logout reason code is wrong if call dropped while wrap up

      CSCuc91232

      3

      pg.cucm

      Receive control failure when completing conference to PSTN

      CSCtz83931

      3

      pg.cucm.jtapi

      Conf Controller wrong when PG fails when consult call in alerting 60s

      CSCua02161

      3

      scripteditor

      Access to Script Editor becomes blocked when making API config changes

      CSCua70692

      3

      serviceability.snmp

      BA_SIP notification has incorrect cccaEventState

      CSCua83999

      3

      router

      Incorrect correlation ID range results in reporting problems

      CSCub44816

      3

      tools

      PG setup asserts with error message while editing pim

      CSCub46502

      3

      pg.opc

      Unexpected CallType for single step transfer call after PG failover

      CSCub71954

      3

      db.logger

      Transaction log for database is full in 10mins during longevity

      CSCub95062

      3

      pg.cucm.jtapi

      Call state not correctly reset when request to barge a conf call fails

      CSCuc00400

      3

      web.setup

      Unable to remove Administration clients in Administration Client setup

      CSCuc12138

      3

      router

      PQ gadget returns 0 agent counts while running agent bulk operation

      CSCuc95164

      3

      pg.opc

      OnHold field is not updating correctly in Agent_Real_Time

      CSCuf56325

      3

      outbound

      Date time in dialer detail table updating 1 hr lesser than the system time

      CSCuf61041

      3

      pg.cucm

      Eagtpim crash producing Mini dump during longetivity load

      CSCuf93510

      3

      reporting.webview

      Showing incorrect value for expanded call variables in admin page

      CSCug43101

      3

      pg.cucm.jtapi

      conf. receiver CTIOS desktop grays out upon conference call flwd by trnf

      CSCug48484

      3

      pg.acmi

      Extension field is not updating in Agent Logout table at parent side

      CSCug78990

      3

      pg.cucm.jtapi

      Call failures during load with CD-1

      CSCug86619

      3

      outbound

      Callback records with same DialingListID are considered as duplicate

      CSCuh35887

      3

      pg.acmi

      Auto config is not working properly in Parent-Child deployment under cer

      CSCue17962

      3

      pg.opc

      TCD.TalkTime incorrect

      CSCue66943

      3

      router

      db agent periodically stops responding under heavy call load

      CSCue87569

      3

      pg.cucm.jtapi

      Starting a conference after an consult call alternation fails

      CSCue89964

      3

      scripteditor

      Script Ed crashes for PQ configuration when reload config button clicked

      CSCue95184

      3

      user_interface

      CCEADMIN PCCE administration webpage fails to finish loading

      CSCuf26798

      3

      pg.opc

      Calls in progress not matching actual calls

      CSCuf30875

      3

      pg.cucm.jtapi

      Silent Monitoring gives only one way, when CLID is " " (empty)

      CSCug17466

      3

      cg.ctiserver

      AGENT_TEAM_CONFIG_EVENT is not getting the correct AgentID

      CSCug28709

      3

      outbound

      Dialer shows DIAL_ERROR for SIP resp 404 with cause20(SUBSCRIBER_ABSENT)

      CSCug47452

      3

      outbound

      Dialer transfer fails if UPDATE arrives after SIP REFER

      CSCug86619

      3

      outbound

      Callback Records with same DialingListID are considered as duplicate

      CSCug97648

      3

      router

      Calls handled in CT not incremented when activity queued for long time

      CSCuh52269

      3

      web.config.ui

      Webconfig timeout error making config changes when AD is slow

      CSCuh58124

      3

      tools

      Data access error pop up found on icmdba tool

      CSCuh93210

      3

      outbound

      Dialer not setting the correct call result

      CSCui27935

      3

      outbound

      CampaignManager stops pushing records to dialer after network failure

      CSCui35767

      3

      outbound

      Dialer_Detail table CustomerTimeZone field is one hour off for 787 340

      CSCui90947

      3

      outbound

      CampaignManager asserts in 300 campaign load with ACCESS_VIOLATION error

      CSCuj27971

      3

      aw.tools

      Re-skilling webpage not working after apply MR patch

      CSCuh97879

      3

      router

      Router is asserting on executing get_config command through RTTEST

      CSCue68549

      3

      ctios.client

      CTIOS 8.5(4) ctiosphone.exe won't run on Win7

      CSCui20575

      3

      ctios.client

      CTIOS 9.0 Toolkit missing debug libraries

      CSCug66731

      3

      reporting

      Agent queue Interval shows incorrect calls handled and PctActive

      CSCug22847

      3

      reporting

      CUIC transition reports do not address precision queue

      CSCui39167

      3

      web.config.ui

      UCCE web login is allowed to supervisors

      CSCui51049

      3

      reporting

      Agent queue interval report incorrect data

      CSCui58127

      3

      reporting

      Agent skill group historical all fields does not report precision queues

      Troubleshooting

      For Cisco Packaged CCE troubleshooting tips, go to Cisco Documentation Wiki at http:/​/​docwiki-dev.cisco.com/​wiki/​Category:Unified_​Contact_​Center_​Enterprise.

      Documentation Feedback

      You can provide comments about this document by sending email to the following address:

      mailto: ccbu_docfeedback@cisco.com

      We appreciate your comments.

      Bug Search Tool

      If you have an account with Cisco.com, you can use Cisco's Bug Search tool to find detailed information about defects.

      To use the Bug Search tool, visit https:/​/​www.cisco.com/​cisco/​psn/​bssprt/​bss.