Installing and Configuring Cisco Packaged Contact Center Enterprise 9.0(x)
Direct Installation
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Direct Installation

Direct Installation

Create VM for Cisco Unified Contact Center Enterprise Call Server

Follow this sequence of tasks to create a VM directly for the CCE Call Servers on Side A and Side B. After each task, return to this page to mark the task "done" and continue the sequence.
Sequence

Tasks

Done?
1 Ensure that the OVA file is on your local machine. Refer to Select Open Virtualization Format File for the OVA version.
2

Create a Virtual Machine from the OVA.

3

Install Microsoft Windows Server.

4

Install Antivirus Software.

5

Install Cisco Contact Center Enterprise.

6

Install VMware Tools.

 

When you have created the VM, you can configure the CCE Call Server on the destination system. See Configure Unified CCE Call Server

Create VM for Cisco Unified Contact Center Enterprise Data Server

Follow this sequence of tasks to create a virtual machine directly for the CCE Data Servers on Side A and Side B. The process is nearly identical to creating a VM for the CCE Call Server, with the additional step to install Microsoft SQL Server.

After each task, return to this page to mark the task "done" and continue the sequence.

When you have created the VM, you can configure the CCE Data Server VM on the destination system. See Configure Unified CCE Data Server.

Create VM for Unified CVP Call/VXML Server

Follow this sequence of tasks to directly create a virtual machine for the Unified CVP Call/VXML Server.

After each task, return to this page to mark the task "done" and continue the sequence.

This process is similar to creating the VM for the Unified CVP OAMP server—the differences are the selections you make from the OVA dropdown and in the Select Packages options during the installation.

When you have created the VM, you can configure the CVP VMs on the destination system. See Configure Cisco Unified CVP.

Create VM for Unified CVP OAMP Server

Follow this sequence of tasks to directly create a virtual machine for the CVP OAMP Server on Side A. After each task, return to this page to mark the task "done" and continue the sequence.

This process is similar to creating the VM for the Unified CVP Call/VXML server—the differences are selections you make from the OVA dropdown and in the Select Packages options during the installation.

After you have created them, you can configure the Unified CVP VMs on the destination system. See Configure Cisco Unified CVP

Create VM for Cisco Unified Communications Manager Publisher

Follow this sequence of tasks to directly create the virtual machine for the Cisco Unified Communications Manager publisher.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Tasks

Done?
1 Ensure that the OVA file is on your local machine. Refer to Select Open Virtualization Format File for the OVA version.
2

Create a Virtual Machine from the OVA.

3

Install Cisco Unified Communications Manager. Follow the procedure for installing VOS applications. See Direct Install for Publishers/​Primary Nodes of VOS-Based Contact Center Applications.

4

Install VMware Tools.

 

When you have the VMs for the Unified Communications Manager publisher and subscriber, you can configure them. See Configure Unified Communications Manager.

Create VM for Cisco Unified Communications Manager Subscriber

Follow this sequence of tasks to directly create a virtual machine for both Cisco Communications Manager Subscribers.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Tasks

Done?
1 Ensure that the OVA file is on your local machine. Refer to Select Open Virtualization Format File for the OVA version.
2

Create a Virtual Machine from the OVA.

3

Follow the procedure for installing VOS applications. See Direct Install for Subscribers/​Secondary Nodes of VOS-Based Contact Center Applications.

7

Install VMware Tools.

 

When you have created the Communications Manager publisher and subscribers, you can configure the Cisco Unified Communications Manager on the destination system. See Configure Unified Communications Manager.

Create VM for Unified Intelligence Center Publisher

Follow this sequence of tasks to directly create the virtual machine for the Cisco Unified Intelligence Center Publisher.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Tasks

Done?
1 Ensure that the OVA file is on your local machine. Refer to Select Open Virtualization Format File for the OVA version.
2

Create a Virtual Machine from the OVA.

3

Follow the procedure for installing VOS applications. See Direct Install for Publishers/​Primary Nodes of VOS-Based Contact Center Applications.

7

Install VMware Tools.

 

When you have the VMs for the Cisco Unified Intelligence Center publisher and subscriber, you can configure them. See Configure Unified Intelligence Center.

Create VM for Cisco Unified Intelligence Center Subscriber

Follow this sequence of tasks to directly create a virtual machine for the Cisco Unified Intelligence Center Subscriber on Side B.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Tasks

Done?
1 Ensure that the OVA file is on your local machine. Refer to Select Open Virtualization Format File for the OVA version.
2

Create a Virtual Machine from the OVA.

3

Follow the procedure for installing VOS applications. See Direct Install for Subscribers/​Secondary Nodes of VOS-Based Contact Center Applications.

7

Install VMware Tools.

 

When you have created the Unified Intelligence Center publisher and subscriber nodes, you can configure them on the destination system. See Configure Unified Intelligence Center.

Create VM for Cisco Finesse Primary Node

Follow this sequence of tasks to directly create the virtual machine for the Cisco Finesse Primary node.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Tasks

Done?
1

Ensure that the OVA file is on your local machine. Refer to Select Open Virtualization Format File for the OVA version.

2

Create a Virtual Machine from the OVA.

3

Install the Cisco Finesse primary node. Follow the procedure for installing VOS applications. See Direct Install for Publishers/​Primary Nodes of VOS-Based Contact Center Applications.

4

Install VMware Tools.

 

When you have the VMs for the Cisco Finesse primary and secondary nodes, you can configure them. See Configure Cisco Finesse.

Create VM for Cisco Finesse Secondary Node

Follow this sequence of tasks to directly create a virtual machine for the Cisco Finesse Secondary node.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Tasks

Done?
1 Ensure that the OVA file is on your local machine. Refer to Select Open Virtualization Format File for the OVA version.
2

Create a Virtual Machine from the OVA.

3

Follow the procedure for installing VOS applications. See Direct Install for Subscribers/​Secondary Nodes of VOS-Based Contact Center Applications.

7

Install VMware Tools.

 

When you have created the Cisco Finesse primary and secondary nodes, you can configure the Cisco Finesse on the destination system. See Configure Cisco Finesse.

Create VM for Unified CVP Reporting Server (Optional)

Follow this sequence of tasks to directly create a virtual machine for the Unified CVP Reporting Server. Creating this VM is optional.

After each task, return to this page to mark the task "done" and continue the sequence.

The Unified CVP Reporting component cannot be installed on a machine with a hostname that contains a hyphen; the hostname can be no longer than 12 characters.

When you have created them, you can configure the Unified CVP VMs on the destination system. See Cisco Unified Customer Voice Portal Checklist.