Installing and Configuring Cisco Packaged Contact Center Enterprise 9.0(x)
Create Golden Templates
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Create Golden Templates

Create Golden Templates


Note


If you chose to create virtual machines directly on the destination servers, skip this chapter and go to Direct Installation.


This chapter explains how to build golden templates for contact center applications. Golden templates are master copies of contact center applications that can be reused—that is, installed on multiple virtual machines. They are built on a source system, which is a single (source) core server controlled by a partner or service provider.

Once the golden templates are built, an automation process clones and deploys the golden templates as virtual machines (VMs) for the pair of destination core servers deployed for the customer.

You then administer configuration tasks on the contact center VM applications on the destination system Side A and Side B.

The sequence is:

  1. Create golden templates (this chapter)
  2. Run the automation process to deploy VMs from the golden templates on the customer destination servers. See Run Golden Template Automation.
  3. Configure the VMs on the customer destination servers. See Configure Solution Components.

This chapter contains directions to:

Create Golden Template for Cisco Unified Contact Center Enterprise Call Server

Follow this sequence of tasks to create the golden template for the CCE Call Server.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download the OVA.

See Open Virtualization Format Files

2

 

Create the virtual machine from the OVA.

Follow the procedure that is documented in Create a Virtual Machine from the OVA.

3

 

Install Microsoft Windows Server.

Follow the procedure in the section Install Microsoft Windows Server.

4

 

Install Anti-Virus software.

Follow the procedure in the section Install Antivirus Software

5

 

Run the CCE Installer.

Follow the procedure documented in the section Install Cisco Contact Center Enterprise.

6

 

Install VMware Tools.

Follow the procedure Install VMware Tools

7

 

Convert the virtual machine to a Golden Template.

Follow the procedure Convert the Virtual Machine to a Golden Template

When you have created all golden templates, you will run the automation process (Run Golden Template Automation). After you run the automation process, you can configure the CCE Call Server on the destination system. See Configure Unified CCE Call Server.

Create Golden Template for Cisco Unified Contact Center Enterprise Data Server

Follow this sequence of tasks to create the golden template for the CCE Data Server. The golden template process for the CCE Data Server is nearly identical to that for the CCE Call Server—the Data Server requires the installation of Microsoft SQL Server.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download the OVA.

See Open Virtualization Format Files.

2

 

Create the virtual machine from the OVA.

Follow the procedure that is documented in Create a Virtual Machine from the OVA.

3

 

Install Microsoft Windows Server.

Follow the procedure Install Microsoft Windows Server.

4

 

Install VMware Tools.

Follow the procedure Install VMware Tools

Install VMware Tools.

5

 

Install Anti-Virus software.

Follow the procedure in the section Install Antivirus Software.

6

 

Install Microsoft SQL Server.

See Install Microsoft SQL Server 2008.

7

 

Run the CCE Installer.

Follow the procedure documented in the section Install Cisco Contact Center Enterprise.

8

 

Convert the virtual machine to a Golden Template.

Follow the procedure Convert the Virtual Machine to a Golden Template.

When you have created all golden templates, you will run the automation process (Run Golden Template Automation). After you run the automation process, you can configure the CCE Data Server VM on the destination system. See Configure Unified CCE Data Server

Create Golden Template for Cisco Unified Customer Voice Portal Call/VXML Server

Follow this sequence of tasks to create the golden template for the Unified CVP Call/VXML Server.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download the OVA.

See Open Virtualization Format Files.

2

 

Create the virtual machine from the OVA.

Follow the procedure that is documented in Create a Virtual Machine from the OVA.

3

 

Install Microsoft Windows Server.

Follow the procedure in the section Install Microsoft Windows Server.

4

 

Install Anti-Virus software.

Follow the procedure in the section Install Antivirus Software.

5

 

Install Cisco Unified CVP.

Follow the procedure Install Unified CVP Server.

6

 

Install VMware Tools.

Follow the procedure Install VMware Tools.

7

 

Convert the virtual machine to a Golden Template.

Follow the procedure in the section Convert the Virtual Machine to a Golden Template.

When you have created all golden templates, you will run the automation process (Run Golden Template Automation). After you run the automation process, you can configure the Unified CVP VMs on the destination system. See Configure Cisco Unified CVP

Create Golden Template for Cisco Unified Customer Voice Portal OAMP Server

Follow this sequence of tasks to create the golden template for the Unified CVP OAMP Server. This process is similar to creating the golden template for the Unified CVP Call/VXML server—the differences are selection you make from the OVA dropdown and in the Select Packages options during the installation.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download the OVA.

See Open Virtualization Format Files.

2

 

Create the virtual machine from the OVA

Follow the procedure Create a Virtual Machine from the OVA.

3

 

Install Microsoft Windows Server.

Follow the procedure in the section Install Microsoft Windows Server.

4

 

Install Anti-Virus software

Follow the procedure in the section Install Antivirus Software.

5

 

Install Cisco Unified CVP

See Install Cisco Unified CVP OAMP Server.

6

 

Install VMware Tools

Follow the procedure Install VMware Tools.

7

 

Convert the virtual machine to a Golden Template

Follow the procedure in the section Convert the Virtual Machine to a Golden Template.

When you have created all golden templates, you will run the automation process (Run Golden Template Automation). After you run the automation process, you can configure the Unified CVP VMs on the destination system. See Configure Cisco Unified CVP.

Create Golden Template for Cisco Finesse

Follow this sequence of tasks to create the golden template for Cisco Finesse.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download HCS-CC_9.0_Finesse_vmv8_v1.0.ova

Download HCS-CC_9.0_Finesse_vmv8_v1.0.ova .

See Open Virtualization Format Files

2

 

Create the virtual machine from the OVA.

Follow the procedure that is documented in, Create a Virtual Machine from the OVA .

3

 

Install Cisco Finesse.

Follow the procedure for installing VOS applications for golden templates. See Golden Template Install for VOS-Based Contact Center Applications .

4

 

Install VMware Tools.

Follow the procedure Install VMware Tools

5

 

Convert the virtual machine to a Golden Template.

Follow the procedure Convert the Virtual Machine to a Golden Template.

After you create all golden templates, you can run the automation process (Run Golden Template Automation). After you run the automation process, you can configure Cisco Finesse on the destination system. See Configure Cisco Finesse.

Create Golden Template for Cisco Unified Intelligence Center

Follow this sequence of tasks to create the golden template for Cisco Unified Intelligence Center.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download HCS-CC_9.0_CUIC_vmv8_v1.0.ova.

Download HCS-CC_9.0_CUIC_vmv8_v1.0.ova. .

See Open Virtualization Format Files

2

 

Create the virtual machine from the OVA.

See Create a Virtual Machine from the OVA .

3

 

Install Cisco Unified Intelligence Center.

Follow the procedure for installing VOS applications for golden templates. See Golden Template Install for VOS-Based Contact Center Applications .

4

 

Install VMware Tools.

Follow the procedure Install VMware Tools

5

 

Convert the virtual machine to a Golden Template.

See Convert the Virtual Machine to a Golden Template.

After you create all golden templates, you can run the automation process (Run Golden Template Automation). After you run the automation process, you can configure the Cisco Unified Intelligence Center VMs on the destination system. See Configure Unified Intelligence Center.

Create Golden Template for Cisco Unified Communications Manager

Follow this sequence of tasks to create the golden template for Cisco Unified Communications Manager.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download cucm_9.0_vmv8_v1.7.ova.

Open Virtualization Format Files.

2

 

Create the virtual machine from the OVA.

Follow the procedure that is documented in, Create a Virtual Machine from the OVA.

3

 

Install Cisco Unified Communications Manager.

Follow the procedure for installing VOS applications for golden templates. See Golden Template Install for VOS-Based Contact Center Applications .

4

 

Install VMware Tools.

Follow the procedure Install VMware Tools

5

 

Convert the virtual machine to a Golden Template.

Follow the procedure Convert the Virtual Machine to a Golden Template

After you create all golden templates, you can run the automation process (Run Golden Template Automation). After you run the automation process, you can configure the Unified Communications Manager publisher and subscriber VM on the destination system. See Configure Unified Communications Manager .