Installing and Configuring Cisco Packaged Contact Center Enterprise 9.0(x)
Prerequisites
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Prerequisites

Prerequisites

This section explains prerequisites for deploying Packaged CCE model CCE PAC M1.


Note


All prerequisites except Automation Software apply to both golden template and direct install options. Automation software is required for golden template deployments only.


Hardware Requirements for C Series

The Packaged CCE deployment at the customer site must run in a duplexed environment with a pair of Unified Computing System (UCS) servers. These servers are referred to as Side A Host and Side B Host.

Packaged CCE now supports both the Unified Computing System (UCS) C240 M3S TRC#1 and C260 M2 TRC#1 servers for existing deployments. Only the UCS C240 M3S TRC#1 is available for new Packaged CCE orders.

C240 M3S: http:/​/​docwiki.cisco.com/​wiki/​UC_​Virtualization_​Supported_​Hardware#C240_​M3S_​.28SFF.29_​TRC.231

C260 M2: http:/​/​docwiki.cisco.com/​wiki/​UC_​Virtualization_​Supported_​Hardware#C260_​M2_​TRC.231

Cisco Contact Center Software

Contact center software requirements are for both golden templates and direct installs.

Order DVDs from Cisco Systems. Create ISOs from each DVD, and install the software from the ISOs.

Component

Major Release Version

Unified CCE

9.0(2) and later maintenance releases

Unified CM

8.6(1), 9.1(1) and later maintenance releases

Unified CVP

9.0(1) and later maintenance releases

Unified Intelligence Center

9.0(2), 9.1(1) and later maintenance releases

Cisco Finesse

9.1(1) and later maintenance releases

Automation Software

Automation software is required for golden templates only.

Software

Version

Download

Notes

GoldenTemplateTool zip file

9.0

Go to http:/​/​cisco.com/​en/​US/​products/​ps12586/​tsd_​products_​support_​series_​home.html

Click Download.

Then select Packaged Contact Center Enterprise Deployment Scripts.

Download and extract the GoldenTemplateTool zip file to run the automation tool. See Run Golden Template Automation Run Golden Template Automation.

PowerCLI

Version 5.0, 32-bit

Download and then install this VMWare tool on the client computer from which the automation scripts will be run.

http:/​/​downloads.vmware.com/​d/​details/​pcli50/​dHRAYnQlKmpiZHAlJQ==

Use PowerCLI to run the automation script.

WinImage

WinImage 8.5

Download and then install WinImage 8.5 on the client computer from which the automation scripts will be run.

http:/​/​winimage.com/​download.htm.

Used in the configuration of the:

  • Cisco Unified Communications Manager publisher and subscribers
  • Cisco Unified Intelligence Center publisher and subscriber
  • Cisco Finesse primary and secondary nodes

WinImage creates a floppy image (.flp file) from the platformConfig.xml file. This file contains the parameters for the customization of the publishers/primary and subscribers/secondary nodes.

Third-Party Software

This section lists third-party software required to deliver virtual Contact Center modules.


Note


Third-party software requirements are for both golden templates and direct installs.


Software

Version

Notes

Microsoft Windows Server 2008 R2 Standard Edition

Service Pack 1

Used for:

  • Unified CCE Call Server
  • Unified CCE Data Server
  • Unified CVP Call/VXML Server
  • Unified CVP OAMP Server
  • Unified CVP Reporting Server

Microsoft SQL Server 2008 R2 x64 Standard Edition

Service Pack 2

Used for Unified CCE Data Server.

vCenter Server

5.0

Required for deploying virtual machines. http:/​/​downloads.vmware.com/​

ESXi Server

Required for deploying virtual machines. www.vmware.com/​go/​get-free-esxi

vSphere Client

5.0

http:/​/​downloads.vmware.com/​

vSphere client is a free software provided by VMWare. It is required for managing a virtualized infrastructure.

Datastore and network configuration of the ESXi host must be done manually.

Anti-Virus

One of:

  • Symantec Endpoint Protection 11.0/12.1
  • Trend Micro Server Protect version 5.7/5.8
  • McAfee VirusScan Enterprise 8.7i/8.8i

Required for all applications that run on the Windows platform.

For more information, see Install Antivirus Software.

Microsoft Excel

Release 2003 or later

Microsoft Excel Release 2003 or later is used to provide the input data for the datasheet used for the automation.

Configuration Software

Configuration software is required for both golden templates and direct installs. You use these files to Run Base Configuration Using the ICMDBA Tool.

Software Download Notes

CCEPACM1BaseConfig90x.zip

Go to http:/​/​cisco.com/​en/​US/​products/​ps12586/​tsd_​products_​support_​series_​home.html.

Click Download Software.

Then select Packaged Contact Center Enterprise Configuration Scripts.

This software updates Unified CCE Configuration Manager for Packaged CCE deployments.

Domain_Update_Tool.zip

http:/​/​cisco.com/​en/​US/​products/​ps12586/​tsd_​products_​support_​series_​home.html

Run this software to modify the domain name in System Information.

Software Licenses

Partners must obtain unique licenses and apply them at the customer site.

Software License or PAK

Quantity

Included with Packaged CCE license SKU? Required?

Details

Unified CVP

4 PAKs

Yes Required

1 PAK for each of the four required Unified CVP Call/VXML servers (2 on the Side A server and 2 on the Side B server).

Unified Intelligence Center

1 PAK

Yes Required

1 PAK to be applied to the Unified Intelligence Center Publisher on Side A.

Call Studio

2 PAKs

Yes Required

1 PAK for each Call Studio workstation.

Unified CVP Reporting Server 1 or 2 PAKs No - procure separately Optional

Maximum of 2 additional Unified CVP PAKs for each optional Unified CVP Reporting server.

Microsoft Windows Server 2008 Standard Edition R2 SP1

9 licenses

No - procure separately Required

1 license for each of the required Unified CCE Call and Data servers (2 on the Side A server and 2 on the Side B server) = 4 licenses.

1 license for each of the 4 required Unified CVP Call/VXML servers (2 on the Side A server and 2 on the Side B server) = 4 licenses.

1 license for the Unified CVP OAMP server on Side A = 1 license.

Microsoft Windows Server 2008 R2 Standard Edition SP1

1 or 2 licenses No - procure separately Optional

Maximum of 2 additional Microsoft Server 2008 R2 SP1 licenses for each optional Unified CVP Reporting server.

Microsoft SQL Server 2008 R2 Standard Edition SP2

2 licenses

No - procure separately Required

1 license for the Side A Data Server and 1 license for the Side B Data Server.

VMware vSphere Standard or Enterprise ESXi 5.x

4 licenses

No - procure separately Required

2 licenses for the server on Side A and 2 licenses for the server on Side B.

VMare vCenter (for golden template deployments) 1 license No - procure separately Optional Needed only by partners who will use the Packaged CCE Golden Template cloning process.

Open Virtualization Format Files

Open Virtualization Format files (OVAs) are required for both golden templates and direct installs. The OVAs define the basic structure of the corresponding VMs that are created—including the CPU, RAM, disk space, reservation for CPU and reservation for memory

Packaged CCE (CCE PAC M1) uses six OVAs.

OVA files are contained in the CCE-PAC-M1-OVA-v9.0x.zip file at Cisco.com. Go to http:/​/​cisco.com/​en/​US/​products/​ps12586/​tsd_​products_​support_​series_​home.html. Click Download Software. Then select Packaged Contact Center Enterprise Virtual Machine Templates.

Download and extract the zip file and save the extracted OVA files to your local drive. You will browse to them from the vCenter.

Software OVA
Cisco Unified Contact Center Enterprise CCE Call Server and Data server CCE-PAC-M1-CCE-vmv8-v9.0.1.ova
Customer Voice Portal (CVP) Call/VXML, and OAMP servers CCE-PAC-M1-CVP-vmv8-v9.0.1.ova
Customer Voice Portal (CVP) reporting server CCE-PAC-M1-CVP-Reporting-Server-vmv8-v9.0.1.ova
Cisco Unified Communications Manager (CUCM) publisher and subscriber

cucm_9.1_vmv8_v1.7.ova

Cisco Unified Intelligence Center (CUIC) publisher and subscriber CCE-PAC-M1-IntelligenceCenter-vmv8-fv2.1-v9.0.ova
Cisco Finesse primary and secondary CCE-PAC-M1-Finesse-vmv8-9.0.1.ova