Installing and Configuring Cisco Packaged Contact Center Enterprise 9.0(x)
Common Installation Tasks
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Common Installation Tasks

Common Installation Tasks

Mount ISO files

Do this for both golden template and direct installs.

Upload ISO image to data store:

  1. Select the host and click Configuration. Then click Storage in the left panel.
  2. Select the datastore that will hold the ISO file.
  3. Click Browse this datastore.
  4. Click the Upload icon and select Upload file.
  5. Browse to the location on your local drive where you saved the ISO file, and upload the ISO to the datastore.

Mount the ISO image:

  1. Right-click the VM and select Edit virtual machine settings.
  2. Click Hardware and select CD|DVD Drive 1.
  3. Check Connect at power on (Device status panel upper right).
  4. Click the Datastore ISO File radio button and then click Browse.
  5. Navigate to the data store where you uploaded the file.
  6. Select the ISO.

Unmount the ISO image:

  1. Right-click the VM and select Edit virtual machine settings.
  2. Click Hardware and select CD|DVD Drive 1.
  3. Uncheck Connect at power on (Device status panel, upper right).

Configure DNS server

DNS Configuration is mandatory for Cisco Unified Communications Manager, Cisco Unified Intelligence Center, and Cisco Finesse.

    Step 1   Log in to the DNS server.
    Step 2   Click Start > Administrative Tools > DNS. This opens the DNS Manager.
    Step 3   In the Forward lookup zone, navigate to the domain name you have provided in the automation excel sheet.
    Step 4   Right-click the domain name and select New Host (A or AAAA).
    Step 5   In the New Host dialog box, enter the computer name and IP address of the VOS products (Unified Communications Manager, Unified Intelligence Center, and Finesse). Click Add Host.
    Step 6   The DNS manager automatically creates a New Host record in the Reverse Lookup Zones.
    Step 7   Check whether the Added Host exists in the Forward and Reverse Lookup Zones.

    Configure autogrowth

    When you created the Data Servers for Side A and Side B, you installed Microsoft SQL Server and enabled autogrowth for the tembdb. For this release, autogrowth settings for the logger on Side A and Side B are also updated automatically. However, you must manually enable autogrowth for the aw databases on Side A and Side B, any external aw database, any external hds databases, and the Outbound Option database on Side A.

    Before You Begin

    You can perform this step after the databases are created.

      Step 1   Select Start > All Programs > Microsoft SQL Server > SQL Server Management Studio.
      Step 2   Click Databases > System Databases.
      Step 3   Right-click the database.
      1. For Side A, select the <instance>_ awdb database and the <instance>_sideA database. If you have enabled Outbound option, select <instanceName>_baA database.
      2. For Side B, select the <instance>_ awdb and the <instance>_sideB database.
      3. For any external AW-HDS-DDS systems, select <instance>awdb and <instanceName>_hds database.
      Step 4   For each database, select Properties.
      Step 5   For each file:
      1. For the date file, set In Megabytes to 100.
      2. For the log file, set In Percent to 10.
      Step 6   Click OK.