Installing and Configuring Cisco Packaged Contact Center Enterprise 9.0(x)
Troubleshooting
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Troubleshooting

Troubleshooting

Automation Errors

Table 1 Automation Errors
Error Issue Resolution

Computer did not get added to the domain

  • Domain user does not have sufficient privilege to add the computer to the specified domain.
  • Computer cannot reach the specified domain.
  • Domain Name provided does not exist.
  • Domain user name provided is incorrect.
  • Domain password provided is incorrect.
  • Manually add the computer to the required domain by providing the valid domain name and credentials.
  • Ensure that the user has sufficient privileges to add the computer to the domain.
  • If the computer cannot reach the domain, manually configure the network.

Computer did not get added to the work group

Workgroup Name provided does not exist.

  • Manually add the computer to the required work group by providing the valid Workgroup name.
  • Ensure that the user has sufficient privileges to add the computer to the workgroup.
  • If the computer network is not configured, manually configure it.

Computer Name

Invalid criteria

Computer name should have a minimum of one and a maximum of 15 characters.

It should not contain special characters other than hyphen (-).

Domain Name

Invalid criteria

Check that the domain name in the spreadsheet is not empty and that the format is correct.

Product Key

Invalid criteria

Check that when the product key specified in the input file meets the specified format. Product key should have five blocks, each block containing five alpha-numeric characters.

Computer Name field

Invalid value or no value

Check for the computer name. If it is not provided, enter the correct computer name.

Default Gateway field.

Invalid value or no value

Provide the default gateway in the required format XXX.XXX.XXX.XXX.

Destination Data Store Name

Invalid value or no value

The name of the Destination Host Data store in which the new virtual machine is to be created.

Destination Host IP

Invalid value or no value

The IP address of the Destination Host in which the new virtual machine is to be created.

Domain User Name field

Invalid value or no value

Enter this value if it is not provided.

Domain password field

Invalid value or no value

Enter this value if it is not provided.

DNS Server field

Invalid value or no value

Provide the DNS Server in the required format XXX.XXX.XXX.XXX.

Alternate DNS

Invalid value

Provide the IP address in the required format XXX.XXX.XXX.XXX.

IP Address field

Invalid value or no value

Provide the IP address in the required format XXX.XXX.XXX.XXX.

Golden Template Name

Invalid value or no value

The name of the golden template from which the customer machine is to be cloned.

Organization Name field

Invalid value or no value

Enter this value if it is not provided.

Num NICs

Invalid value or no value

Provide the number of NICs required based on the host golden template.

NIC Mapping mismatch

This error occurs when the wrong number of network adapters are configured in the VM before you convert it to a golden template. VM deployment will not be successful if the number of NICs in the template and its corresponding customization file do not match.

Configure the correct number of network adapters.

Owner Name field (Applicable for Windows only)

Invalid value or no value.

Administrator and Guest are invalid values.

Enter this value if it is not provided.

Organization Name field

Invalid value or no value

Enter this value if it is not provided.

Organization Location field

Invalid value or no value

Enter this value if it is not provided.

Organization State field

Invalid value or no value

Enter this value if it is not provided.

Organization Country field

Invalid value or no value

Enter this value if it is not provided.

Product key field (Applicable only for Windows).

Invalid value or no value

Enter this value if it is not provided.

Source Data Store Name field

Invalid value or no value

The name of the Source DataStore which contains the golden template to be used.

Source Host IP field

Invalid value or no value

The IP address of the Source Host that contains the golden template to be used.

Subnet mask field

Invalid value or no value

Provide the subnet mask in the required format XXX.XXX.XXX.XXX.

Time Zone Linux Area field (Applicable for Linux only)

Invalid value or no value

Provide and check the Time Zone area for Linux systems.

Time Zone Linux Location"field (Applicable for Linux only)

Invalid value or no value

Provide and check the Time Zone location for Linux systems

Time Zone Windows (Applicable for Windows only)

Invalid value or no value

Provide and check the Time Zone area for Windows system

Windows is not activated

The product key provided is not valid.

  1. Open the command prompt and run the command slmgr /ipk <product key>.
  2. Open the command prompt and run the command slmgr - dlv and check if product key is successfully installed.
  3. Run the command slmgr - ato to activate the product key.

Windows is not activated

The computer cannot connect to the Internet for activating.

  1. Manually configure the network to connect the computer to internet.
  2. Open the command prompt and run the command slmgr - dlv and check if product key is successfully installed.
  3. Run the command slmgr - ato to activate the product key

Windows is not activated

Computer is not able to connect to Microsoft product key activation server due to firewall issues.

  1. Add the proxy in the LAN settings to connect to Microsoft key activation server.
  2. Open the command prompt and run the command slmgr - dlv and check if product key is successfully installed.
  3. Run the command slmgr - ato to activate the product key.

Recover from Pressing Ctrl-Alt-Del During Power-On

Powering on the virtual machine for the first time (See Validate Network Adapter Settings and Power On) initializes the customization process. Although you are prompted to press Ctrl-Alt-Delete after powering on, doing do will prevent the customization from taking effect.

DO NOT press Ctrl-Alt-Del.

If you inadvertently press Ctrl-Alt-Del, you have the following option to restore the customization:

Procedure
    Step 1   Open the archived spreadsheet for the automation.
    Step 2   Go to the CCEPAC1_VMAutomation folder and select the Archive subfolder.
    Step 3   Locate the row for the VM whose customization did not process.
    Step 4   Enter that data manually for the VM.

    Rerun Automation

    If you need to delete the VM and rerun the automation script, note the following.
    Procedure
      Step 1   While rerunning the script, ensure that NO is selected in the spreadsheet CREATEVM column for all the VMs that deployed successfully.
      Step 2   Delete the VM by logging in to vCenter using VSphere Client. Select the VM and delete it from the disk.
      Step 3   Ensure that the network configuration provided in the input file is valid before re-running the script.

      Upgrade VMware Tools

      If the Summary tab for the VM shows this for VMware Tools: A yellow exclamation icon and Running (Out-of-date), you must upgrade VMware tools.

      Procedure
        Step 1   Select Guest.
        Step 2   Right-click the VM.
        Step 3   Select Install/Upgrade Tools.
        Step 4   Click Interactive Tools Upgrade.
        Step 5   Open the Console.
        Step 6   Log in and enter this cli command: Utils Vmtools upgrade.