Release Notes for Cisco Packaged Contact Center Enterprise Release 9.0(1)
Introduction
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Introduction

Contents

Introduction

This document discusses important notes and caveats for Cisco Packaged Contact Center Enterprise (Packaged CCE) 9.0(1).

Packaged CCE is a solution deployment for delivering Cisco Unified Contact Center Enterprise in a virtualized environment. The initial model of Packaged CCE (CCE PAC M1) supports up to 1000 agents.

Packaged CCE provides a core set of contact center functionality – call processing, prompts and rich VXML scripting, voice response collection, agent selection, queuing, and reporting. With its controlled environment and well-defined configuration and deployment boundaries, Packaged CCE is a robust solution with high availability and solution serviceability. Additional benefits are simplified ordering and deployment rollout, a simplified installation process, easier operation and maintenance, and streamlined, web-based administration for Unified CCE.

The deployment includes:

  • Cisco Unified Contact Center Enterprise (Unified CCE)
  • Cisco Unified Customer Voice Portal (Unified CVP)
  • Cisco Unified Intelligence Center (Unified Intelligence Center)
  • Cisco Unified Communications Manager (Unified CM)
  • Cisco Finesse

For a detailed list of features and options, see the Cisco Packaged Contact Center Enterprise Product Specification, 9.0(1). Go to: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/reference/guide/PCCE_BK_PBD08CF9_00_packaged-cce.pdf.