Release Notes for Cisco Packaged Contact Center Enterprise Release 9.0(1)
Introduction
Downloads: This chapterpdf (PDF - 1.08 MB) The complete bookPDF (PDF - 1.89 MB) | Feedback

Introduction

Contents

Introduction

This document discusses important notes and caveats for Cisco Packaged Contact Center Enterprise (Packaged CCE) 9.0(1).

Packaged CCE is a solution deployment for delivering Cisco Unified Contact Center Enterprise in a virtualized environment. The initial model of Packaged CCE (CCE PAC M1) supports up to 1000 agents.

Packaged CCE provides a core set of contact center functionality – call processing, prompts and rich VXML scripting, voice response collection, agent selection, queuing, and reporting. With its controlled environment and well-defined configuration and deployment boundaries, Packaged CCE is a robust solution with high availability and solution serviceability. Additional benefits are simplified ordering and deployment rollout, a simplified installation process, easier operation and maintenance, and streamlined, web-based administration for Unified CCE.

The deployment includes:

  • Cisco Unified Contact Center Enterprise (Unified CCE)

  • Cisco Unified Customer Voice Portal (Unified CVP)

  • Cisco Unified Intelligence Center (Unified Intelligence Center)

  • Cisco Unified Communications Manager (Unified CM)

  • Cisco Finesse

For a detailed list of features and options, see the Cisco Packaged Contact Center Enterprise Product Specification, 9.0(1). Go to: http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cust_contact/​contact_center/​pcce/​pcce_901/​reference/​guide/​PCCE_​BK_​PBD08CF9_​00_​packaged-cce.pdf.