You can modify
existing report templates or create custom reports templates if you find that
the stock report templates do not meet your reporting needs. For example, you
might create a custom report template to view data from the Route_Call_Detail
table or Termination_Call_Detail table. While these tables provide detailed
data for calls, in some cases, standard (stock) report templates do not retrieve data
from them due to performance impact.
You might also customize an existing
report template to monitor a department's activity and performance, by creating
a collection with objects from only that department.
Intelligence Center Report Customization Guide at
http://www.cisco.com/en/US/products/ps9755/tsd_products_support_series_home.html for directions on customizing report templates.