This guide explains the features you can enable after your Packaged CCE
system is installed, configured, and operational. For each feature, there is a
description, procedures for initial setup, and details on the functionality the
This guide is prepared for:
Contact center administrators who configure and run the contact
center, manage agents and supervisors, and address operational issues.
Contact center supervisors, who lead agent teams and are responsible
for team performance.
This guide is written with the understanding that your system has been
deployed by a partner or service provider who has validated the deployment
type, virtual machines, and database and has verified that your contact center
can receive and send calls.
The features are organized in alphabetical order, from Agent Greeting to
Document or resource
Cisco Packaged Contact Center Enterprise Documentation
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Field Alerts and
Cisco products may be modified or key processes may be
determined to be important. These are announced through use of the Cisco Field Alerts
and Cisco Field Notices. You can register to receive Field Alerts and
Field Notices through the Product Alert Tool on Cisco.com. This tool enables
you to create a profile to receive announcements by selecting all products of