You perform most
Packaged CCE configuration with the Unified CCE Administration gadgets. Limited
configuration is performed in the legacy Configuration Manager toolset. This
section describes the tools in Configuration Manager and explains how and why
to access them for Packaged CCE.
Media Routing Domain
If you plan to use
multichannel routing, you must configure one or more Media Routing Domains
(MRDs) for them. The system uses MRDs to organize how requests from different
media are routed to agents. After you add them in Configuration Manager, these
MRDs populate the Select Media Routing Domain popup window in the Dialed Number
tool. If MRDs are already configured, you might need to access this tool to
change settings such as Max time in queue or Service Level Threshold.
Configuration Manager and navigate to
Retrieve. Cisco_Voice is configured by default.
||Enter the name
of the MRD.
Class drop-down menu, select any of the CIM_BC, CIM_WIM, or CIM_EIM
media classes (or a custom media class if you have added one) depending on the
purpose of the MRD. Typically you have at least one MRD for each media class.
The Service Level Threshold value is the system-default that is
used to configure a skill group.
fields. Refer to the Media Routing Domain List online help for field
Some objects are "marked for deletion" only in Unified CCE Administration. They remain in the system for reporting and record-keeping purposes. Follow this procedure to delete them permanently:
||Open Configuration Manager.|
||Click the table name for the object you want to delete. This action opens a panel showing all records for that table that have been marked for deletion.|
||Select one, several, or all records.|
||Click Delete Permanently.|