Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 10.5(1)
Post-import of Golden Templates
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Post-import of Golden Templates

Contents

Post-import of Golden Templates

Post-import Steps for Cisco Unified Voice Portal

Perform these steps after you import the Unified CVP Servers.

Post-import Steps for Cisco Unified Communications Manager

Post-import Steps for Cisco Unified Intelligence Center

Perform these steps after you import Cisco Unified Intelligence Center:

Post-import Steps for Cisco Finesse

Validate Network Adapter Settings and Power On

Perform this procedure for all Windows VMs.

Procedure
    Step 1   Select the Virtual Machine in the vSphere client. Right-click the VM and choose Edit settings.
    Step 2   On the Hardware tab, select each Network adapter. Make sure that Connect at power on in the Device Status group is checked:
    Step 3   Power on the virtual machine.
    Important:

    Do not press Ctrl-Alt-Delete. If you press Ctrl-Alt-Delete after powering on, the customization does not take effect. You must complete it manually. For more information, see http:/​/​docwiki.cisco.com/​wiki/​Recover_​from_​Pressing_​Ctrl-Alt-Del_​During_​Power-On .

    Step 4   Wait for the VM to restart and to apply customization. This can take five to ten minutes.

    Configure Cisco Diagnostic Framework Portico

    Procedure
      Step 1   In the Start menu, right-click Command Prompt and select Run as Administrator.
      Step 2   Enter cd icm\serviceability\diagnostics\bin and press Enter.
      Step 3   Enter DiagFwCertMgr /task:CreateAndBindCert /port:7890 and press Enter.

      Configure Unified CCE Encryption Utility

      Procedure
        Step 1   Start All Programs > Cisco Unified CCE Tools.
        Step 2   Select SSL Encryption Utility.
        Step 3   Click the Certificate Administration tab.
        Step 4   Click Uninstall. Select Yes.
        Step 5   When the uninstallation completes, choose Install.

        You see a stream of messages, ending with SSL Certificate successfully installed.

        Step 6   Click Close.

        Add Domain User

        After importing the Data Server, you must add the domain user who will run Web Setup as an explicit login account to SQL Server Manager. Perform this procedure on the Side A Data Server and on the Side B Data Server.

        Procedure
          Step 1   Log in to the Data Server as a local or domain administrator.
          Step 2   Navigate to Start > All Programs > Microsoft SQL Server 2008 R2.
          Step 3   Right-click SQL Server Management Studio and select Run as administrator.
          Step 4   Select Yes in the User Account Control dialog box.
          Step 5   Connect to SQL Server using Windows Authentication.
          Step 6   Expand the Security tree in the Object Explorer.
          Step 7   Right-click Logins and select New Login....
          Step 8   In the New Login dialog box:
          1. Make sure Windows authentication is selected, and click Search.
          2. In the Select User or Group dialog box:
            1. Set Locations to Entire Directory.
            2. Enter the domain user account name.
            3. Select Check Names and make sure the correct name appears in the box.
            4. Click OK.
          3. Go to the Server Roles page in the New Login dialog box and make sure both public and sysadmin are checked.
          4. Click OK to save the changes.
          Step 9   Exit SQL Server Management Studio.
          Step 10   Log out and log back in as the domain user.
          Step 11   Check your changes by running SQL Server Management Studio normally (not using Run as administrator) and logging in using Windows Authentication.

          Edit Registry Settings and Restart VM

          Perform this procedure for all Windows VMs.

          Procedure
            Step 1   Go to Start > Administrative Tools > Computer Management.
            Step 2   On the left panel, expand Computer Management (Local) > System Tools > Local Users and Groups > Users.
            Step 3   On the right panel, right-click the administrator and choose Set Password.
            Step 4   Click Proceed at the warning message, and then enter the new password.
            Step 5   Click OK to save.
            Step 6   Access the Registry Editor (Start > Run > regedit).
            Step 7   Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows NT > Current Version > Winlogon.
            1. Set AutoAdminLogon to 0.
            2. Remove these keys if they exist: DefaultDomainName and DefaultUserName .
            Step 8   Restart the machine. If the machine is in the domain, log in to the domain.
            Step 9   To synchronize time with the domain controller, open a command prompt and type the command NET TIME /DOMAIN:<domain>.

            Rename and Rebind Network Adapters

            After importing Golden Templates for the Call Server and the Data Server, you must reconfigure the network adapters.

            Procedure
              Step 1   Identify the MAC addresses and labels for the network adapters as follows:
              1. From vCenter, select and right-click the VM.
              2. Select Edit Settings. In the Hardware tab, click Network adapter 1. In the right panel, write down the last few digits of MAC Addresses and note whether the label is UCCE Public or UCCE Private. For example, Network Adapter 1 might have a MAC address that ends in 08-3b and the Network label UCCE Public.
              3. Repeat for Network adapter 2, noting its MAC address and label.
              4. From the VM console, type ipconfig/all from the command line. This displays the adapter names and Physical Addresses.
              5. Note the adapter names and Physical Addresses and match them with the MAC addresses and labels that you noted in VMware. For example, in ipconf/all, Local Area Connection 2 might have might have Physical Address that ends in 08-3b.
              6. Match the MAC address of the network adapter that VMware identified as UCCE Public with the corresponding Physical Address of Local Area Connector. In this example, the Physical Address of Local Area Connection 2 (08-3b) matches the MAC Address (o8-3b) of Network Adapter 1 matches. This means that Local Area Connection 2 is UCCE Public.
              Step 2   Locate and rename the network adapters in Windows as follows:
              1. Open the Network and Sharing Center and select Local Area Connection.
              2. Right-click Local Area Connection and select Rename. Rename it to UCCE Public or UCCE Private, based on the matching you did above.
              3. Right-click Local Area Connection 2 and select Rename. Rename it to UCCE Public or UCCE Private, based on the matching you did above. In the example above, Local Area Connection 2 is renamed to UCCE Public.
              Step 3   Set the Properties for UCCE Private as follows:
              1. Navigate to c:\windows\system32\drivers\etc and edit the Host file and add an entry with the IP address and fully-qualified domain name of the server.
              2. In the DNS Server, add an entry for the private IP address. Append a suffix such as p to the hostname for this IP, to identify it as a private.
              Step 4   Set the binding order as follows:
              1. In Network Connections, press Alt. Then select Advanced > Advanced Settings.
              2. In the top panel of the Adapters and Bindings dialog box, make sure that the UCCE Public connection is above the UCCE Private connection. Use the arrow buttons if necessary to put them in the correct sequence. Then click OK.

              Run Security Wizard

              After the import, terform this procedure for all Call Servers and Data Servers.

              Procedure
                Step 1   Navigate to Start > All Programs > Cisco Unified CCE Tools > Security Wizard.
                Step 2   Click Windows Firewall Click Next.
                Step 3   Select Configure Windows Firewall for ICM/CCE. Click Next.
                Step 4   Click Finish. Click Yes at the prompt.

                Reset Time Source

                Perform this procedure for all CVP Servers:
                1. In the Command Prompt window, type the following line and press ENTER: w32tm /config /manualpeerlist:PEERS /syncfromflags:MANUAL

                  Note


                  Replace peers with a comma-separated list of NTP servers.
                2. Restart the w32time service: net stop w32time && net start w32time.
                3. Synch w32time service with peers: w32tm /resync.
                4. Use the following Service Control command to ensure proper start of the w32time service on any reboot of the server: sc triggerinfo w32time start/networkon stop/networkoff.

                Configure Unified Communications Manager Publisher

                Before You Begin

                DNS Configuration is mandatory for Unified Communications Manager, Cisco Unified Intelligence Center, and Cisco Finesse. To configure DNS, add the VMs to the forward and reverse lookups of the DNS. For more information, see Configure DNS Server

                Procedure
                  Step 1   Power on the Publisher.

                  The installation begins automatically and runs with no interaction from you. After an hour or more, a message appears indicating a successful installation.

                  Step 2   Click the Console tab for the VM. Log in to the publisher machine, using the credentials for the Administration User.
                  Step 3   Edit settings and uncheck Connect at Power on for the floppy drive.


                  Note


                  During the customization of the publisher/primary, the username and the password are modified as follows. The customer should change the password. See Password Changes During Customization.

                  After rebooting, the VM installation is complete.

                  Launch Unified Communications Manager Publisher to Add the Subscriber

                  To add the subscriber, you must launch the publisher node.

                  Procedure
                    Step 1   Launch the Unified Communications Manager Publisher in a browser (http://<IP Addr of CUCM Publisher>/ccmadmin).
                    Step 2   Enter the username and password and login to the Unified Communications Manager.
                    Step 3   Select System > Server > Add New.
                    Step 4   On the Add a Server page, choose CUCM Voice/Video for the server type. Click Next.
                    Step 5   On the Server Information page, enter the IP address of the first subscriber.
                    Step 6   Click Save.
                    Step 7   Repeat Steps 3 - 6 for the second subscriber.

                    Configure Unified Communications Manager Subscriber

                    Before You Begin

                    DNS Configuration is mandatory for Unified Communications Manager, Cisco Unified Intelligence Center, and Cisco Finesse. To configure DNS, add the VMs to the forward and reverse lookups of the DNS. For more information, see Configure DNS Server

                    Procedure
                      Step 1   Power on the VM.

                      This begins the installation

                      Step 2   After you complete the installation uncheck Connect at Power on for the floppy drive.
                      Step 3   Repeat this procedure for the second subscriber on Side B.

                      Configure Unified Intelligence Center Publisher

                      Before You Begin

                      DNS Configuration is mandatory for Unified Communications Manager, Cisco Unified Intelligence Center, and Cisco Finesse. To configure DNS, add the VMs to the forward and reverse lookups of the DNS. For more information, see Configure DNS Server

                      Procedure
                        Step 1   Power on the Publisher.

                        The installation begins automatically and runs with no interaction from you. After an hour or more, a message appears indicating a successful installation.

                        Step 2   Click the Console tab for the VM. Log in to the publisher machine, using the credentials for the Administration User. The machine opens to the CLI interface.
                        Step 3   Edit settings and uncheck Connect at Power on for the floppy drive.


                        Note


                        During the customization of the publisher/primary, the username and the password are modified as follows. The customer should change the password. See Password Changes During Customization.

                        Acquire License Online

                        After you configure the publisher and before you configure the subscriber, you must contact Cisco to request a Unified Intelligence Center license.

                        Procedure
                          Step 1   To acquire the license file, go to the Cisco Product License Registration website at this URL: https:/​/​tools.cisco.com/​SWIFT/​LicensingUI/​Home.
                          Step 2   If you do not have a Product Authorization Key (PAK), click the available licenses link.
                          Step 3   Scroll to Unified communications and click Cisco Unified Intelligence Center.
                          Step 4   Enter your MAC Address, accept the agreement, and enter your Registrant Information.

                          The MAC Address appears online at the end of the installation. If you need to find the MAC Address again, follow these steps to obtain it:

                          1. Sign in to the server node, using the credentials of the System Administration user.
                          2. Enter this CLI command: show status.
                          Step 5   Follow prompts to complete the registration.

                          You will receive an email from Cisco that contains your license file as an attachment. The file format is *.lic.

                          Step 6   Save the license file in a location where the System Application User can access it.
                          Warning    Save a backup copy of this file. You can open a *.lic. file to look at it. Changing the file invalidates the license.
                          Step 7   Apply the license.

                          Launch Publisher to Add Subscriber

                          Procedure
                            Step 1   Direct a browser to the URL http://<HOST ADDRESS>/oamp where HOST ADDRESS is the IP Address or Hostname of your Cisco Unified Intelligence Center publisher.
                            Step 2   Sign in using the system application user ID and password that you defined during installation.
                            Step 3   From the panel in the left, select Device Management > Device Configuration.
                            Step 4   Click Add Member.
                            Step 5   On the Device Configuration fields for the Subscriber, enter a name, the hostname or IP address, and a description for the device.
                            Step 6   Click Save.

                            Configure Subscriber

                            Before You Begin

                            DNS Configuration is mandatory for Unified Communications Manager, Cisco Unified Intelligence Center, and Cisco Finesse. To configure DNS, add the VMs to the forward and reverse lookups of the DNS. For more information, see Configure DNS Server

                            Procedure
                              Step 1   Power on the VM.

                              This begins the installation.

                              Step 2   After you complete the installation uncheck Connect at Power on for the floppy drive.
                              Note    During the customization of the subscriber node, the username and the password are modified as follows. The customer should change the password. See Password Changes During Customization.


                              Configure Cisco Finesse Primary Node

                              Before You Begin

                              DNS Configuration is mandatory for Unified Communications Manager, Cisco Unified Intelligence Center, and Cisco Finesse. To configure DNS, add the VMs to the forward and reverse lookups of the DNS. For more information, see Configure DNS Server

                              Procedure
                                Step 1   Power on the Publisher.

                                The installation begins automatically and runs with no interaction from you. After an hour or more, a message appears indicating a successful installation.

                                Step 2   Click the Console tab for the VM. Log in to the publisher machine, using the credentials for the Administration User. The machine opens to the CLI interface.
                                Step 3   Edit settings and uncheck Connect at Power on for the floppy drive.


                                Note


                                During the customization of the publisher/primary, the username and the password are modified as follows. The customer should change the password. See Password Changes During Customization.

                                Configure Secondary Node

                                Before You Begin

                                DNS Configuration is mandatory for Unified Communications Manager, Cisco Unified Intelligence Center, and Cisco Finesse. To configure DNS, add the VMs to the forward and reverse lookups of the DNS. For more information, see Configure DNS Server

                                Procedure
                                  Step 1   Power on the VM.

                                  This begins the installation.

                                  Step 2   Edit settings and uncheck Connect at Power on for the floppy drive.

                                  Note    During the customization of the subscriber node, the username and the password are modified as follows. The customer should change the password. See Password Changes During Customization.
                                  Step 3   After you complete the installation, uncheck Connect at Power on for the floppy drive.

                                  Launch the Finesse Administration Console to Configure the Secondary Finesse

                                  To add the secondary node, you must launch the primary node and add the secondary node to the cluster.

                                  Procedure
                                    Step 1   Launch the Cisco Finesse primary node in a browser (http://Primary Node IP Address/cfadmin), where the Primary Node or IP address is that of your host.
                                    Step 2   Go to Settings > Cluster Settings. (This is based on the default configuration and assumes you have not changed the page for the Cluster Settings tool.)
                                    Step 3   Add the IP address for the Cisco Finesse secondary node.
                                    Step 4   Click Save.

                                    Password Changes During Customization


                                    Note


                                    During the customization of the publisher/primary, the username and the password are modified as follows. The customer should change the password.
                                    • Default Password for OS Administrator: c1sco@123
                                    • Application UserName: Administrator
                                    • Default Password for Application User: c1sco@123
                                    • Sftp password: c1sco@123
                                    • IPSec password: c1sco@123