Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 10.5(x)
Tasks Common to Golden Template and Direct Installations
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Tasks Common to Golden Template and Direct Installations

Tasks Common to Golden Template and Direct Installations

Open Virtualization Files

Open Virtualization Format files define the basic structure of the VMs that are created—including the CPU, RAM, disk space, reservation for CPU, and reservation for memory.

OVA files for Packaged CCE are contained in the CCE-PAC-M1-OVA zip file at
  1. Go to http:/​/​​en/​US/​products/​ps12586/​tsd_​products_​support_​series_​home.html. Click Download Software. Then select Packaged Contact Center Enterprise Virtual Machine Templates.

  2. Download and extract the file and save the OVAs to your local drive.

Mount and Unmount ISO Files

Upload ISO image to data store:

  1. Select the host in the vSphere client and click Configuration. Then click Storage in the left panel.

  2. Select the datastore that will hold the ISO file.

  3. Right click and select Browse datastore.

  4. Click the Upload icon and select Upload file.

  5. Browse to the location on your local drive where you saved the ISO file, and upload the ISO to the datastore.

Mount the ISO image:

  1. Right-click the VM in the vSphere client and select Edit virtual machine settings.

  2. Click Hardware and select CD|DVD Drive 1.

  3. Check Connect at power on (Device status panel upper right).

  4. Click the Datastore ISO File radio button and then click Browse.

  5. Navigate to the data store where you uploaded the file.

  6. Select the ISO.

Unmount the ISO image:

  1. Right-click the VM in the vSphere client and select Edit virtual machine settings.

  2. Click Hardware and select CD|DVD Drive 1.

  3. Uncheck Connect at power on (Device status panel, upper right).

Create a Virtual Machine from the OVA

Before You Begin

Read the OVA's readme file before you create a virtual machine using the OVA.

    Step 1   Select the Host in the vSphere client.
    Step 2   Choose File > Deploy OVF Template.
    Step 3   Browse to the location on your local drive where you stored the OVA. Click Open to select the file. Click Next.
    Step 4   Click Next at the OVF Template Details page.
    Step 5   Enter the virtual machine name. It cannot contain spaces or special characters. Enter a maximum of 32 characters. Click Next.
    Step 6   On the Deployment Configuration page, use the drop-down to select the appropriate configuration. Then click Next.
    Step 7   Choose a datastore on which to deploy the new virtual machine. Then click Next.

    For each datastore, the table below describes the RAID group, the ESXi Host, and the virtual machines for the server.

    RAID configuration for the C240 M3S

    RAID Group

    VM Datastore

    ESXi Host

    Virtual Machines




    ESXi operating system

    Unified CCE Data Server, Side A




    Unified CCE Call Server, Side A

    Unified CVP Server 1A

    Unified CVP Server 2A

    Unified Intelligence Center Server Publisher

    Unified CVP OAMP Server

    Unified Communications Manager Publisher

    Unified Communications Manager Subscriber 1

    Cisco Finesse Primary




    ESXi operating system

    Unified CCE Data Server, Side B




    Unified CCE Call Server, Side B

    Unified CVP Server 1B

    Unified CVP Server 2B

    Unified Intelligence Center Server Subscriber

    Unified Communications Manager Subscriber 2

    Unified CVP Reporting Server (optional)

    Cisco Finesse Secondary

    Step 8   On the Disk Format page, keep the default virtual disk format: Thick provisioned Lazy Zeroed format. Click Next.
    Step 9   Confirm that the Network Mapping page is correct for the CCE Call Server and Data Server:
    1. For the Call Server and the Data Servers:
      • Map Public to UCCE Public Network

      • Map Private to UCCE Private Network

    2. For all other servers, map Public to UCCE Public Network.
    Step 10   At the Successfully Completed message, click Close.

    Configure DNS Server

    The steps in this procedure are for a Windows DNS server.

      Step 1   Log in to the DNS server.
      Step 2   In Windows, navigate to Administrative Tools > DNS. This opens the DNS Manager.
      Step 3   In the Forward lookup zone, navigate to your deployment's domain name.
      Step 4   Right-click the domain name and select New Host (A or AAAA).
      Step 5   In the New Host dialog box, enter the computer name and IP address of the VOS components. Click Add Host.
      Step 6   In the Reverse lookup zone, navigate to your deployment's domain name.
      Step 7   Select new ptr record.
      Step 8   Add the host IP address, the FQDN, and the host name for the VOS components.

      Configure a Database Drive

        Step 1   Choose Start > All Programs > Administrative Tools > Computer Management.
        Step 2   Select Storage > Disk Management.
        Step 3   Right-click on the Disk 1 box and select Online.
        Step 4   Initialize Disk 1 as follows:
        1. Right-click on the Disk 1 box and select Initialize Disk.
        2. Check the Disk 1 checkbox.
        3. Select the MBR (Master Boot Record) radio button.
        4. Click OK.
        Step 5   Create a new disk partition as follows:
        1. Right-click the graphic display of Disk 1 and select New Simple Volume.
        2. Click Next on the first page of the New Simple Volume Wizard.
        3. On the Specify Volume Size page, retain the default volume size. Click Next.
        4. On the Assign Drive Letter or Path page, assign drive letter (E). Click Next.
        5. On the Format Partition page, format the partition as follows:
          1. Select the Format this volume with the following settings radio button.

          2. Select NTFS from the File system drop-down menu.

          3. Select Default from the Allocation unit size drop-down menu.

          4. Enter a value in the Volume label field.

          5. Check the Perform a quick format checkbox.

          6. Click Next.

        6. Click Finish.

          The format is complete when the status changes to Healthy.

        Install Anti-virus Software

        Install one of the supported anti-virus software products.

        See Third-Party Software for the list of supported products.


        Disable automatic updates. Update anti-virus software manually.


        To allow required access to installation program files or folders, perform file-blocking exclusions in the anti-virus product file-and-folder protection rules. To do this in McAfee VirusScan:
        1. Launch the VirusScan console.

        2. Right-click Access Protection and select Properties.

        3. In the Anti-virus Standard Protection category, make sure that the rule Prevent IRC communication is unchecked in the Block column.


        The firewall component of Symantec Endpoint Protection 12.1, the Network Threat Protection feature, must be disabled. If the feature remains enabled, which is the default, both sides of a duplexed router come up in simplex mode, thus blocking communication between each side of a router. This blocking impacts all deployment types.

        Update the Java Runtime Environment (Optional)

        The Unified CCE Installer installs the Java Runtime Environment (JRE) to a default location (for example, C:\Program Files\Java\jre6) and creates a JAVA_HOME environment variable set to that location. In most circumstances, you do not need to modify or configure the JRE.

        For information on the JRE version installed, see Third-Party Software.

        If you have requirements for a different version of the JRE, you can update the JRE to a later version.

        To update the JRE to a later version:

        1. Review Third-Party Software to confirm that Packaged CCE supports the JRE version you want to install.
        2. Follow the Oracle JRE installer procedure to install the JRE to the VM on which your Unified CCE components are installed.
        3. Set the JAVA_HOME environment variable to the location of the new JRE.
        4. Restart the virtual machine.

        When you have completed the update to the new JRE version, uninstall the old JRE.