Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 10.5(1)
Create Golden Templates
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Create Golden Templates

Create Golden Templates

About Golden Templates

This chapter explains one of two installation scenarios for Packaged CCE—building golden templates for Cisco Systems contact center applications in your lab and exporting them to the customer site.


Note


The other scenario is to install virtual machines directly at the customer site. If you do not plan to create golden templates, skip this chapter and go to Direct Installation.


Golden templates are master copies of contact center applications that can be reused for many customers. Creating golden templates gives you a clonable set of the base installation and configuration for core applications. You then import them at a customer site and customize them for that customer.

Golden templates are built on a source system, which is a server controlled by a partner or service provider. After the golden templates are built, you process the golden templates for deployment as virtual machines (VMs) on the pair of destination servers at the customer site.

The golden template automation tool can be run only on a 64-bit Microsoft Windows operating system.

The sequence is:

  1. Download the OVA files. See Open Virtualization Files
  2. Create golden templates in folders directly under the ESXi host folder.

  3. Run the automation process to export the golden templates to your laptop or connected USB drive.

  4. Transport the golden template files to the customer site.

  5. Run the automation process to import the golden templates to the customer destination servers.

  6. Perform post-import steps.
  7. Perform initial configuration for customer use.

Create Golden Templates

Create a Golden Template for the Cisco Unified Contact Center Enterprise Call Server

Follow this sequence of tasks to create a golden template for the CCE Call Server. This golden template will be deployed as two virtual machines at the customer site—one on Side A and one on Side B.

Create a Golden Template for the Cisco Unified Contact Center Enterprise Data Server

Follow this sequence of tasks to create the golden template for the CCE Data Server. This golden template will be deployed as two virtual machines at the customer site—one on Side A and one on Side B.

Create Golden Templates for the Cisco Unified Customer Voice Portal Servers

Follow this sequence of tasks to create golden templates for the Unified CVP servers and for the Unified CVP OAMP server. Each Unified CVP server combines the Call server and VXML server functionality.

  • The Unified CVP servers are deployed as four virtual machines at the customer site—two on Side A and two on Side B.

  • The Unified CVP OAMP server is deployed as one virtual machine on Side A.

This process is similar for the Unified CVP servers and the Unified CVP OAMP servers—the differences are selections you make from the OVA dropdown and in the Select Packages options during the installation.

Sequence

Task

1 Using CCE-PAC-M1-CVP.ova, Create a Virtual Machine from the OVA.
From the drop-down list:
  • Select Unified CVP Server when you create the Unified CVP Server VM.
  • Select Unified CVP OAMP Server when you create the Unified CVP OAMP Server VM.
2

Install Windows Server 2008

3 Install VMware Tools
4 Configure Network Adapters for Cisco Unified CVP
5 Run Windows Updates
6 Install Anti-virus Software
7 Install Cisco Unified CVP Server

Create Golden Template for Cisco Unified CVP Reporting Server

Follow this sequence of tasks to create a golden template for the Unified CVP Reporting Server.

Create a Golden Template for Cisco Unified Communications Manager

Follow this sequence of tasks to create a golden template for Cisco Unified Communications Manager on Side A.

Sequence

Task

1 Using CCE-PAC-M1-CUCM.ova, Create a Virtual Machine from the OVA. Select 7500 user node from the drop-down list.
2 Install the Cisco Unified Communications Manager Publisher.

Golden Template Install for Cisco Unified Communications Manager

Create a Golden Template for Cisco Finesse

Follow this sequence of tasks to create a golden template for the Cisco Finesse Primary Node.

Sequence

Task

1 Using the CCE-PAC-M1-Finesse.ova, Create a Virtual Machine from the OVA. There is no selection from the drop-down list.
2 Install the Cisco Finesse Primary Node. Golden Template Install for Cisco Finesse and Cisco Unified Intelligence Center.

Create a Golden Template for Cisco Unified Intelligence Center

Follow this sequence of tasks to create a golden template for the Cisco Unified Intelligence Center Publisher Node.

Sequence

Task

1 Using the CCE-PAC-M1-CUIC.ova, Create a Virtual Machine from the OVA. There is no selection from the drop-down list.
2 Install the Cisco Unified Intelligence Center. Golden Template Install for Cisco Finesse and Cisco Unified Intelligence Center.