Cisco Packaged Contact Center Enterprise Design Guide, Release 10.0(1)
Preface
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Preface

Preface

Change History

This table lists and links to changes made to this guide and gives the dates those changes were made. Earliest changes appear in the top rows.

Change Link Date
Initial release

12/12/2013
OVA files for external machines - added content Overview of Packaged CCE (CCE PAC M1) February 2014
Time Synchronization - new topic NTP and Time Synchronization February 2014
CVP Reporting - added row to table Unified CVP Reporting February 2014
C240 M3S TRC#1 Server Hardware Requirements for C Series February 2014

15-minute reporting

Unified Intelligence Center Reporting

February 2014

Added section on Cisco SolutionsPlus

Cisco SolutionsPlus

February 2014

Changed RAM, CPU, and Network Adapter for Side A and B Unified Intelligence Center Publisher

Side A Server Component Configurationsand Side B Server Component Configurations

March 2014

Fault Tolerance for B: moved topic and added para about WAN default handling

Fault Tolerance

March 2014

Local Area Network Communications: changed title; added latency requirements

Local and Wide Area Network Communications

March 2014

Virtualization changes

Virtualization for Packaged CCE

March 2014

Active call types configuration details updated to 500/1000

Packaged CCE Component Capacity

July 2014

Updated phone support information

Phones

July 2014

SRTP support

Features Supported with Restrictions

July 2014

Added Java to software listing

Third-Party Software

July 2014

Updated protocol support

Features Supported with Restrictions

December 2014

Updated Cisco Unified Border Element information

Cisco Unified Border Element

December 2014

Added Extension Mobility to list of supported features available on host servers

Integrated Options and Features Available on Host Servers

December 2014

Added the maximum number of monitored devices that can be associated with the pguser

Packaged CCE Component Capacity

December 2014

Updated gateway and gateway sizing information

Gateways

Gateway Sizing

December 2014

About This Guide

This guide lists the configuration and capacity boundaries of Cisco Packaged Contact Center Enterprise (Packaged CCE)—a solution deployment for delivering Cisco Unified Contact Center Enterprise in a virtualized environment. Packaged CCE requires strict adherence to configuration and capacity rules. It is mandatory to follow all requirements stated in this document.

This guide specifies all supported configurations and versions for the current release of Cisco Packaged Unified Center Enterprise. The information in this guide supersedes compatibility information in any other Packaged CCE documentation. If a configuration or version is not stated, that configuration or version is not supported.

Attention: These specifications are for the most current Maintenance Release of Packaged CCE. This document assumes that you are installing—or upgrading to—the latest Maintenance Release.

Audience

This document is prepared for system engineers and partners.

Organization of This Guide

This guide is organized as follows:

Chapter  
Chapter 1 Introduction: an overview of the Packaged CCE solution, its components, and its supported features.
Chapter 2 System Requirements and Server Configuration: hardware and software requirements, fault tolerance, and network configuration.
Chapter 3 Configuration Limits: configuration limits and capacity.
Chapter 4 Features and Functions, in alpha order, from Administration tools to Virtualization.

Related Documents

For information related to the CCE PAC M1 deployment, see the current design guides for Unified CCE and for Unified CVP. While this document takes precedence over—and overrides—these two guides, some elements are common:

Documentation and Support

To download documentation, submit a service request, and find additional information, see What's New in Cisco Product Documentation at: http:/​/​www.cisco.com/​c/​en/​us/​td/​docs/​general/​whatsnew/​whatsnew.html.

You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates directly to an RSS reader on your desktop. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

Field Alerts and Field Notices

Cisco products may be modified or key processes may be determined to be important. These are announced through use of the Cisco Field Alerts and Cisco Field Notices. You can register to receive Field Alerts and Field Notices through the Product Alert Tool on Cisco.com. This tool enables you to create a profile to receive announcements by selecting all products of interest.

Log into www.cisco.com and then access the tool at http:/​/​www.cisco.com/​cisco/​support/​notifications.html

Documentation Feedback

To provide comments about this document, send an email message to the following address: contactcenterproducts_​docfeedback@cisco.com

We appreciate your comments.

Conventions

This document uses the following conventions:

Convention

Description

boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example:

  • Choose Edit > Find.

  • Click Finish.

italic font

Italic font is used to indicate the following:

  • To introduce a new term. Example: A skill group is a collection of agents who share similar skills.

  • A syntax value that the user must replace. Example: IF (condition, true-value, false-value)

  • A book title. Example: See the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide .

window font

Window font, such as Courier, is used for the following:

  • Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems,Inc. </title></html>

< >

Angle brackets are used to indicate the following:

  • For arguments where the context does not allow italic, such as ASCII output.

  • A character string that the user enters but that does not appear on the window such as a password.