This table lists and links to changes made to this guide and gives the dates those changes were made. Earliest changes appear in the bottom rows.
Initial release of document
December 12, 2013
About this guide
The Cisco Packaged Contact Center Enterprise Reporting User Guide describes how to generate and interpret Cisco Unified Intelligence Center reports for Packaged Contact Center Enterprise (Packaged CCE) deployments. This guide also provides descriptions of report templates used in Packaged CCE deployments.
This guide is intended for users who use Cisco Unified Intelligence Center to run reports. The user can generate reports, filter data in a report, and schedule a report.
This guide is written with the understanding that your system has been deployed by a partner or service provider who has validated the deployment type, virtual machines, and database and has verified that your contact center can receive and send calls.
Organization of this guide
Part I: Cisco Unified Intelligence Center
Part I describes how to use Cisco Unified Intelligence Center to generate, filter, and manage reports.
Part II: Packaged Contact Center Enterprise Reporting
Part II provides conceptual information explaining how certain reporting metrics are gathered in a Packaged Contact Center Enterprise (Packaged CCE) deployment.
Part III: Packaged Contact Center Enterprise Report Template Reference
Part III describes report templates available for Packaged CCE deployments.
Table 1 Packaged CCE documents and resources
Document or resource
Cisco Packaged Contact Center Enterprise Documentation Guide
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