Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 10.0(1)
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Get Help on Cisco Unified Intelligence Center

Two types of help are available for a report in Cisco Unified Intelligence Center:

  • Application-specific help: This help content explains how to use Unified Intelligence Center in general.
  • Report-specific help: This help content explains how to use the report itself. The help can describe the fields or provide details of the relationship between the fields, or it can explain how to interpret the data in the report. This help is available only if it has been created for the report. To learn more about how to attach help to a report, see the Cisco Unified Intelligence Center Report Customization Guide available here: http:/​/​www.cisco.com/​en/​US/​products/​ps9755/​products_​user_​guide_​list.html.

To get help on Cisco Unified Intelligence Center, go to the tab on which you need help. Context-sensitive help is available in the upper right corner of the window; click the question mark for content-specific details.

Get Help on a report

To get help on a report, follow these steps.

Procedure
    Step 1   Generate a report. See Run a report.
    Step 2   In the top right corner, click Help.
    Step 3   In the drop-down list, select Template Help.

    The help content that is bundled with the report opens in a separate browser window.