This table lists and links to changes made to this guide and gives the dates those changes were made. Earliest changes appear in the bottom rows.
About this guide
This guide explains the features you can enable after your Packaged CCE system is installed, configured, and operational. For each feature, there is a description, procedures for initial setup, and details on the functionality the feature provides.
This guide is prepared for:
Contact center administrators who configure and run the contact center, manage agents and supervisors, and address operational issues.
Contact center supervisors, who lead agent teams and are responsible for team performance.
This guide is written with the understanding that your system has been deployed by a partner or service provider who has validated the deployment type, virtual machines, and database and has verified that your contact center can receive and send calls.
Organization of this guide
The features are organized in alphabetical order, from Agent Greeting to Whisper Announcement.
Document or resource
Cisco Packaged Contact Center Enterprise Documentation Guide
You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates directly to an RSS reader on your desktop. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.
Field Alerts and Field Notices
Note that Cisco products may be modified or key processes may be determined important. These are announced through use of the Cisco Field Alert and Cisco Field Notice mechanisms. You can register to receive Field Alerts and Field Notices through the Product Alert Tool on Cisco.com. This tool enables you to create a profile to receive announcements by selecting all products of interest.