You can download
several types of Packaged CCE log files from the Unified CCE Administration
Component Log Files
Use the Log
Collection tool to collect logs for Unified CCE, Unified CVP, and Unified
Communications Manager. You can select individual or multiple components for
log collection, and specify the start and end time for the logs. See
Log Collection for more information.
A log file is
generated for each bulk job. The log file is retained until the bulk job is
deleted and contains details about each operation that was executed, as well as
a summary indicating whether the bulk job completed successfully or failed.
procedure to open the log:
Open the Bulk
From the List of
Bulk Jobs, click the ID to go to the View Bulk Job page.
Click Log File
If the job is still processing, click
again to review the updates as the job progresses.
authenticate to open or save this file.
deployment includes two Administration and Data server hosts,
is disabled if the bulk job was created using Unified CCE Web Administration on
a host that is different from the host on which the job is being viewed.
Sample log file:
2012-08-03T14:31:05-04:00 - Job created
2012-08-03T14:31:05-04:00 - Job started
2012-08-03T14:31:05-04:00 - Processing line 1: Header
2012-08-03T14:31:05-04:00 - Processing line 2: operation=CREATE,
agentId=1000, userName=asmith, firstName=Agent, lastName=Smith,
password=secret, loginEnabled=true, description=Agent Smith,
agentTeamName=robots, skillGroups=sg1;sg2, defaultSkillGroup=sg1,
attributes=, supervisorUserName=, domainName=, supervisorTeams=
2012-08-03T14:31:06-04:00 - Created /unifiedconfig/config/agentteam/5097
2012-08-03T14:31:08-04:00 - Created /unifiedconfig/config/skillgroup/12867
2012-08-03T14:31:09-04:00 - Created /unifiedconfig/config/skillgroup/12868
2012-08-03T14:31:11-04:00 - Created /unifiedconfig/config/agent/12869
2012-08-03T14:31:11-04:00 - Processing line 3: operation=UPDATE, agentId=,
userName=neo, firstName=Mister, lastName=Anderson, password=passw0rd,
loginEnabled=true, description=Neo, agentStateTrace=true,
agentDeskSettingsName=~, agentTeamName=~, skillGroups=, defaultSkillGroup=~,
2012-08-03T14:31:11-04:00 - Error processing line 3: agentUserName: The
specified agent userName does not exist neo.
2012-08-03T14:31:11-04:00 - Processing line 4: operation=UPDATE,
agentId=1001, userName=, firstName=, lastName=, password=, loginEnabled=,
description=, agentStateTrace=,agentDeskSettingsName=, agentTeamName=,
skillGroups=, defaultSkillGroup=, attributes=, supervisorUserName=,
2012-08-03T14:31:11-04:00 - Error processing line 4: agentId:
The specified agent Id does not exist 1001.
2012-08-03T14:31:11-04:00 - Job partially completed due to errors
2012-08-03T14:31:11-04:00 - 3 lines processed, 1 succeeded, 2 failed
2012-08-03T14:31:11-04:00 - 1 agents created, 2 skill groups created,
1 agent teams created
Native Character Sets
If you installed the Language Pack, the Sign-In window includes a Language drop-down menu. The drop-down menu includes more than a dozen languages. Pick any one of them to see the Unified CCE Web Administration interface and online help in that language.
Regardless of the language you select, for the optional Description field in all tools and the required First Name and Last Name fields in the Agent tool, you must enter characters that the database recognizes. If you do not, an error message appears, stating "The system does not support these characters."
During Database Updates
Editing, and Deleting
update, or deletion of any object triggers a database update. The system can
process a single update at a time. When an update is already in progress, the
system queues subsequent pending updates.
While updates are
pending or in progress, a spinning wheel, indicating progress, appears on the
window during a save or deletion.
If an update fails, you see an error message appear indicating that your record was
not saved or deleted. You do not need to refresh or navigate away from the
page. You can try the save or delete action again.
performs the following checks when you initially save or edit and when you
confirm a deletion. It performs the same two checks when the transaction
reaches the head of the queue and is about to be written to the database.
check. The initial validation checks if a required field is missing or if a
field contains too many characters or invalid characters. The second validation
ensures system integrity. For example, are you adding an agent to an agent team
that was just deleted?
If the transaction
fails either check, an error message alerts you to the validation error or