Release Notes for Cisco Packaged Contact Center Enterprise, Release 9.0(3)
Packaged CCE Release Notes 9.0(3)
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Packaged CCE Release Notes 9.0(3)

Packaged CCE Release Notes 9.0(3)

This document lists new features, changes, and caveats for the release of Cisco Packaged CCE 9.0(x) software. Details of these features are available in the relevant end-user documentation, which you can find on the Cisco.com Web page for Packaged CCE: http:/​/​www.cisco.com/​en/​US/​products/​ps12586/​tsd_​products_​support_​series_​home.html. You can also open Release Notes for prior versions of Packaged CCE from that page.

New and Changed Features

SIP Trunking with CUBE

Packaged CCE now supports SIP Service Provider trunking by means of an ISR G2-based CUBE connected to Cisco Voice Portal/Unified Communications Manager. Outbound Option is not supported by CUBE. For more information, see the document Packaged CCE Product Specifications Release 9.0(x).

Added Network VRU Script Routing Type

RoutingType Field Options

When creating a new Network VRU Script (Manage > Network VRU Script > New), you can now define the routing type. There are two options available: Voice and Multi-channel. Voice network VRU scripts are used by Unified CVP. Multichannel network VRU scripts are used by Email and Web Collaboration.

This field is optional, and defaults to the "Voice" option.

Dialed Numbers for EIM/WIM Callback

The Media Routing Domain field in the Manage > Call > Dialed Numbers tool now shows Cisco_Voice if the Routing Type is Multichannel.

Important Notes

Caveats

Defects listed in the following sections are Severity 1 and Severity 2 defects identified by any means, and Severity 3 defects identified by customer-use. These include defects specific to Packaged CCE as well as Unified CCE defects that have an impact on Packaged CCE.

Open Defects in This Release

Identifier Component Product Severity Headline
CSCue84111

router

ICM

2

Memory leak in Dbworker during Dblookup load

CSCue47766

outbound

ICM

2

Dialer crash observed when ICM in higher version and PG,Dialer in 8.5(x).

CSCuf17548

install

ICM

2

ICM Install on Japanese OS does not add Firewall Exceptions.

CSCue17962

pg.opc

ICM

3

TCD.TalkTime incorrect

CSCue95184

user_interface

PCCE

3

CCEADMIN Packaged CCE administration webpage fails to finish loading.

CSCue89964

scripteditor

ICM

3

Script Ed crashes for PQ configuration when reload config button clicked.

CSCuf02521

outbound

ICM

3

Campaign Manager asserts when attempting callback from deleted campaign.

CSCuf26798

pg.opc

ICM

3

Calls in progress not matching actual calls.

CSCuf30875

pg.cucm.jtapi

ICM

3

Silent Monitoring gives only one way when CLID is "anonymous".

Resolved Defects in This Release

Identifier Component Product Severity Headline
CSCue92300

router

ICM

1

ICM Router crash at PQStep HashMap.

CSCuc72315

pg.cucm

ICM

2

CVP RNA results in call resent to same agent before set to no ready.

CSCuc39208

web.config.ui

PCCE

2

Unable to Add Supervisor with Alt UPN.

CSCud48428

pg.opc

ICM

2

OPC repeats MonitorPreRoutedCalls TIMEOUT messages every second.

CSCue18799

outbound

ICM

2

Dialer does not request callback records after failover.

CSCud88179

outbound

ICM

2

Outbound campaign; query rule support for 'order by' sort validation.

CSCue35704

pg.opc

ICM

2

OPC restarts unexpectedly while listing supervisors.

CSCue67291

pg.opc

ICM

2

OPC has a memory leak.

CSCud79623

pg.cucm

ICM

2

Intermittent conference and warm transfer failures in CVP mixed load.

CSCud62433

ova

PCCE

3

Packaged CCE 9.0(2)ES1 Validation using incorrect value for CUIC CPU Reservation.

CSCud89681

template

PCCE

3

Golden template process does not support Cisco Unified Intelligence Center version 9.x.

CSCub70276

outbound

ICM

3

Removing code changes of EMS threading in SIP dialer.

CSCuc02049

pg.cucm.jtapi

ICM

3

ICM variable Call.CallingLineID not querying correct variable from CUCM.

CSCuc38974

pg.cucm.jtapi

ICM

3

Mobile Agent calls fails due to Early Media.

CSCuc51626

pg.opc

ICM

3

OPC BuildClosedCallRecord NULL for fields like DNIS.

CSCuc73950

ctios.server

ICM

3

CTIOS Desktop Call Intercept button is greyed out.

CSCuc96727

web.config.ui

ICM

3

Credentials stored in insecure cookie.

CSCuc97676

ctios.server

ICM

3

CTIOS Server moves to older version on editing setup.

CSCud00388

web.config.api

ICM

3

Need to add a label for outbound in day 1 config.

CSCuc98191

pg.opc

ICM

3

Trunk ID NULL in TCD records.

CSCud31769

pg.opc

ICM

3

CTIOS client stats reset intermittently.

CSCud37151

web.config.api

ICM

3

PeripheralNumber error when creating PR Queues.

CSCud40692

web.config.ui

ICM

3

Cannot log into Unified CCE Administrator as default administrator.

CSCud69205

scripteditor

ICM

3

Call Tracer is not showing step details.

CSCud70949

tools

ICM

3

JPN: ICM log zip files empty when downloaded via RTMT/Diagnostic Portico.

CSCub82971

outbound

ICM

3

RouterErrorCode 66 during IVR Campaign Load Test.

CSCud17214

pg.opc

ICM

3

Change in answering device id in CALL_ESTABLISHED_EVENT.

CSCue13940

pg.cucm

ICM

3

CVP RNA Enabled puts agent not-ready if customer Abandon call.

CSCue02280

outbound

ICM

3

Dialer process crash every 49.7 days.

CSCtz28912

web.config.ui

ICM

3

EnterpriseName in Agent UI isn't useful when selecting agents in CUIC.

CSCuc53737

web.config.api

ICM

3

Update CUIC VM Hardware Spec to support CUIC 9.0 for PCCE.

CSCuc76009

ctios.client

ICM

3

Unable to launch Dotnet CIL on CTIOS Client machine.

CSCue66943

router

ICM

3

The db agent periodically stops responding under heavy call load.

CSCue36277

dbconfig

PCCE

3

PCCE Base Config ECC vars To/FromExtVXML should be full arrays.

Related Information

Troubleshooting

For Cisco Packaged CCE troubleshooting tips, go to Cisco Documentation Wiki at http:/​/​docwiki-dev.cisco.com/​wiki/​Category:Unified_​Contact_​Center_​Enterprise.

Documentation Feedback

You can provide comments about this document by sending email to the following address:

mailto: ccbu_docfeedback@cisco.com

We appreciate your comments.

Bug Search Tool

If you have an account with Cisco.com, you can use Cisco's Bug Search tool to find detailed information about defects.

To use the Bug Search tool, visit https:/​/​www.cisco.com/​cisco/​psn/​bssprt/​bss.