Documentation Guide for Cisco Unified Contact Center Enterprise Release 9.0
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This section lists the program guides for Cisco Unified Contact Center Enterprise.
This document describes the Computer Telephony Integration (CTI) Server message interface between Unified Intelligent Contact Management (Unified ICM) and application programs.
The document is found here: http://www.cisco.com/en/US/products/sw/custcosw/ps14/products_programming_reference_guides_list.html.
This document describes how to use Web Services API to implement Precision Routing.
The document is found here: http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_programming_reference_guides_list.html.