Documentation Guide for Cisco Unified Contact Center Enterprise Release 9.0
Program guides
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Program guides

Program guides

This section lists the program guides for Cisco Unified Contact Center Enterprise.

CTI Server Message Reference Guide (Protocol Version 16) for Unified CCE

This document describes the Computer Telephony Integration (CTI) Server message interface between Unified Intelligent Contact Management (Unified ICM) and application programs.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps14/​products_​programming_​reference_​guides_​list.html.

Cisco Unified Contact Center Enterprise Developer Guide

This document describes how to use Web Services API to implement Precision Routing.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​products_​programming_​reference_​guides_​list.html.