Documentation Guide for Cisco Unified Contact Center Enterprise Release 9.0
Installation and upgrade guides
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Installation and upgrade guides

Installation and upgrade guides

This section lists the installation and upgrade guides for Cisco Unified Contact Center Enterprise.

Cisco Remote Silent Monitoring Installation and Administration Guide

This document provides complete installation, configuration, and administration information for Remote Silent Monitoring, an advanced telephony application that allows for real-time, phone-based monitoring of agents in the Cisco Unified Communications Manager (Unified CM) environment.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​prod_​installation_​guides_​list.html.

Gateway Deployment Guide for Cisco Unified ICM/CCE Hosted

This document provides design considerations and configuration guidelines for gateway deployment for Cisco Unified ICM/Contact Center Enterprise and Hosted.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​prod_​installation_​guides_​list.html.

Installation and Configuration Guide for Cisco Unified CCE

This document provides information to help you understand, install, and configure Cisco Unified Contact Center Enterprise in both production and laboratory environments.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​prod_​installation_​guides_​list.html.

Installation Guide for Cisco Unified ICM/CCE and Hosted

This document describes how to install and set up the components of the Cisco Unified ICM/Contact Center Enterprise & Hosted (ICM/CCE/CCH) software.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​prod_​installation_​guides_​list.html.

Pre-installation Planning Guide for Cisco Unified ICM Enterprise Hosted

This document describes pre-installation requirements and issues to address when you prepare for a Cisco Unified Intelligent Contact Management (Unified ICME) installation. It does not discuss, for example, pre-installation planning for Unified ICME multichannel software or for Cisco Unified Contact Center and its components such as Cisco Unified Communications Manager (Unified CM) or Cisco Unified IP IVR (Unified IP IVR).

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​prod_​installation_​guides_​list.html.

Setup and Configuration Guide for Cisco Unified CC Hosted

This document describes how to set up, run, and administer the Cisco Unified Contact Center Hosted (Unified CCH) product. It supplements the installation and configuration instructions in the general Cisco Unified Intelligent Contact Management (Unified ICM) software documentation set with specific instructions for installing, configuring, and upgrading software components.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​prod_​installation_​guides_​list.html.

Setup and Configuration Guide for Cisco Unified ICM Hosted

This document describes how to set up, run, and administer the Cisco Unified Intelligent Contact Management Hosted (Unified ICMH) product. It supplements the installation and configuration instructions in the general Cisco Unified Intelligent Contact Management (Unified ICM) software documentation set with Unified ICMH-specific instructions for installing, configuring, and upgrading software components.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​prod_​installation_​guides_​list.html.

Staging Guide for Cisco Unified Contact Center Enterprise

This document contains system diagrams, staging steps and sample test cases for supported models of Unified CCE.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​prod_​installation_​guides_​list.html.

Upgrade Guide for Cisco Unified ICM/CCE and Hosted

This document describes the procedure for upgrading a Cisco Unified Intelligent Contact Management Enterprise (Unified ICME), Cisco Unified Intelligent Contact Management Hosted (Unified ICMH), Cisco Unified Contact Center Enterprise (Unified CCE), or Cisco Unified Contact Center Hosted (Unified CCH) system to a Unified CCE Release 9.0 system.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​prod_​installation_​guides_​list.html.