Reporting Guide for Cisco Unified ICM/CCE and Hosted
This document explains how to interpret reporting data that is stored in, and retrieved from, the Unified ICM/Contact Center database. This document also helps you understand the importance of planning, configuration, and scripting for accurate reporting data.
Mobile Agent Guide for Cisco Unified CCE and Hosted
This document provides an overview of Cisco Unified Mobile Agent , Unified Mobile Agent call flow information, configuration tasks, and step-by-step installation instructions for using the Unified Mobile Agent feature for Unified Contact Center Enterprise/Hosted (Unified CCE/CCH).
Scripting and Media Routing Guide for Cisco Unified ICM/CCE Hosted
This document describes how to use the Script Editor tool for Cisco Unified Intelligent Contact Management Enterprise (Unified ICME), Cisco Unified ICM Hosted (Unified ICMH), Cisco Unified Contact Center Enterprise (Unified CCE), and Cisco Unified Contact Center Hosted (Unified CCH) to create and maintain routing and administrative scripts.