Documentation Guide for Cisco Unified Contact Center Enterprise Release 9.0
User guides
Downloads: This chapterpdf (PDF - 1.03MB) The complete bookPDF (PDF - 1.91MB) | Feedback

User guides

User guides

This section lists the user guides for Cisco Unified Contact Center Enterprise.

Reporting Guide for Cisco Unified ICM/CCE and Hosted

This document explains how to interpret reporting data that is stored in, and retrieved from, the Unified ICM/Contact Center database. This document also helps you understand the importance of planning, configuration, and scripting for accurate reporting data.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​products_​user_​guide_​list.html.

Mobile Agent Guide for Cisco Unified CCE and Hosted

This document provides an overview of Cisco Unified Mobile Agent , Unified Mobile Agent call flow information, configuration tasks, and step-by-step installation instructions for using the Unified Mobile Agent feature for Unified Contact Center Enterprise/Hosted (Unified CCE/CCH).

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​products_​user_​guide_​list.html.

Scripting and Media Routing Guide for Cisco Unified ICM/CCE Hosted

This document describes how to use the Script Editor tool for Cisco Unified Intelligent Contact Management Enterprise (Unified ICME), Cisco Unified ICM Hosted (Unified ICMH), Cisco Unified Contact Center Enterprise (Unified CCE), and Cisco Unified Contact Center Hosted (Unified CCH) to create and maintain routing and administrative scripts.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​products_​user_​guide_​list.html.

SS7 Gateway Configuration Tool User Guide Cisco Unified ICM

This document describes the basic tasks you can perform with Signaling System 7 (SS7) Gateway Configuration Tool (SS7Cfg) by providing a scenario of how to perform a typical gateway configuration.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​products_​user_​guide_​list.html.

DocWiki: Precision Routing

This DocWiki describes how to implement Precision Routing using the user interface.

The information is found in Precision Routing DocWiki at http:/​/​docwiki.cisco.com/​wiki/​Precision_​Routing_​Release_​9.0%281%29.