Security Best Practices Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0
Index
Downloads: The complete bookPDF (PDF - 3.48MB) | Feedback

Contents

A - B - C - D - E - I - M - N - P - R - S - T - U - W -

Index

A

about encrypting traffic 1
agent reskilling 1
anti-virus guidelines 1
anti-virus recommendations 1
auditing 1
viewing auditing policies 1

B

batch deployment 1
boundary devices 1

C

call variables and extended call variables 1
cisco contact center snmp management service 1
Cisco firewall configuration utility
prerequisites 1
troubleshooting for Windows Server 2008 1
using 1
verifying 1
Cisco network isolation utility 1
process 1
working 1
Cisco SSL encryption utility 1
encrypting in standalone mode 1
installing during setup 1
cti os c++/com toolkit 1

D

Deploying Network Isolation Feature 1

E

encryption support 1

I

internet script editor 1
IPsec 1
IPSec
about IPSec 1
configuring IPSec policy 1
logging 1
monitor 1
monitoring IPSec activity 1
terminology 1

M

Microsoft Baseline Security Analyzer (MBSA) 1
Microsoft windows
updating 1
monitoring network security 1

N

NAT 1
about NAT 1
network monitoring 1

P

per-user terminal services settings 1
preventing
unauthorized changes to the installed product 1
unauthorized connections to a pcAnywhere host 1

R

real-time alerts 1
recommendations 1
CallRouter and PG 1
distributor 1
file type exclusion 1
logger 1
other scheduled tasks 1
remote administration 1
Remote desktop 1

S

scan results
desktop application 1
internet information services 1
security update 1
SQL server 1
windows 1
securing RDP-TCP connection 1
security best practices 1
security hardening utility
manual hardening 1
security log 1
security wizard 1
configurations and restrictions 1
using 1
SQL server 2008 R2
automated hardening 1
security considerations 1
security hardening utility 1
SQL server hardening 1
top hardening 1
support for IPSec
in transport mode 1
in tunnel mode 1
system monitoring 1

T

third-party management agents 1

U

user and agent passwords 1

W

windows server 2008 firewall configuration 1
WMI service hardening 1