The NIC Supplements are reference documents that contain specific information on how the Unified ICM Network Interface Controller (NIC) interfaces with the supported IXC carrier networks. The NIC is the software process that allows the Unified ICM system to communicate with the carrier's intelligent switching network. For detailed technical information, refer to the NIC supplements when you are planning for IXC access.
There are NICs, and NIC Supplements, for each carrier supported by the Unified ICM software (AT&T, Sprint, and so on). The NIC Supplements are technical reference companions to the Cisco Unified ICM software documentation set.
The ACD Supplements are reference documents that contain the specific information you need to maintain Unified ICM Peripheral Gateways (PGs) in an Unified ICM environment. The PG is the Unified ICM component that provides an interface to proprietary ACD systems.
There are ACD supplements for each ACD supported by the Unified ICM software (Aspect CallCenter, Avaya ACM, Nortel Symposium/Avaya ACC, and so on). The ACD Supplements are the ACD-specific companions to the Unified ICM software documentation set. For example, while other Unified ICM documents such as the
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted and the
Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted cover general topics such as configuring an overall Unified ICM system and writing scripts to route contact center requests, the ACD Supplements provide specific information on configuring certain types of PGs and making any necessary adjustments to the ACD configuration. Refer to the ACD Supplements for detailed technical information when you are determining the requirements for your ACDs.