SNMP Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
Cisco SNMP Installation and Basic Configuration
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Cisco SNMP Installation and Basic Configuration

Cisco SNMP Installation and Basic Configuration

Installation Prerequisites for SNMP Support

Unified CCE SNMP support is automatically installed during the course of normal setup. No extra steps need be taken during setup for SNMP support to be enabled. However, Microsoft Windows SNMP optional components must be installed on Unified ICM/CCE servers for any SNMP agents to function.

Install the appropriate Microsoft Windows SNMP component(s) before installing any Unified ICM CCE components that require SNMP monitoring. Following are the instructions to install the Microsoft Windows SNMP components.


Note


The Microsoft SNMP component(s) are required for Cisco SNMP support. The Microsoft Windows SNMP service is disabled as part of web setup and is replaced by the Cisco Contact Center SNMP Management service to process SNMP requests in its place. The Cisco Contact Center SNMP Management service provides for more sophisticated SNMP capabilities than the standard Microsoft SNMP Service.

Install Microsoft Windows SNMP Components on Windows Server 2008

Complete the following steps to install the Windows SNMP components on Windows Server 2008 R2.

Procedure
    Step 1   Click Server Manager > Features > Add Features > SNMP Services.
    Step 2   Click Details.
    Step 3   Check the box next to SNMP Service.
    Step 4   Check the box next to SNMP WMI Provider.
    Step 5   Click Install.

    Cisco Contact Center SNMP Solution Configuration

    The Cisco Contact Center SNMP solution is configurable from a Microsoft Management Console (MMC) Snap-in.

    Basic Configuration

    While all SNMP components are installed and enabled by default, the device is not manageable via an NMS until the solution is properly configured. For security reasons, certain parameters are not configured by default.

    The system administrator must configure the following to grant access to the agents and enable the receipt of SNMP notifications:

    1. Configure the Community Name or User Names:
      • If you are using SNMP version 1 or version 2c, at least one community string must be configured on each Unified ICM/CCE server to be managed (see below), OR
      • If using SNMP version 3, at least one user name must be configured on each Unified ICM/CCE server to be managed (see below).
    2. Configure General Properties.
    3. For trap forwarding, an SNMP trap destination must be configured on each Unified ICM/CCE Logger server. You can also optionally add a Syslog Destination.

    All properties can be configured using the Cisco SNMP Agent Management MMC Snap-in.


    Note


    Some diagnostic tools may use SNMP locally to gather information about the system using one of the community strings configured for Windows SNMP. These community strings are not added to the Contact Center SNMP configuration, which will cause SNMP requests from these diagnostic tools to fail. All communities configured for Windows SNMP should be added to the Contact Center SNMP configuration. It is not necessary for the Windows SNMP service to be started or enabled. The Windows SNMP communities can be found in the "Security" tab by selecting "properties" for the Windows SNMP service from the list of Windows services.

    Add Cisco SNMP Agent Management Snap-In

    You can configure Cisco SNMP Agent Management settings using a Windows Management Console Snap-in. To add the Snap-in and change Cisco SNMP Management settings:

    Procedure
      Step 1   From the Start menu select Run....
      Step 2   In the Start box type in mmc/32 and press ENTER.
      Attention: The Cisco SNMP Agent Management Snap-In is a 32-bit snap-in and is only available when the “/32” switch is used.
      Step 3   From the Console, select File > Add/Remove Snap-in

      A new window appears.

      Step 4   From the Selected Snap-ins tab, verify Console Root is selected in the Snap-ins added to: field and click Add.
      Step 5   In the Available Snap-inswindow, scroll down and select Cisco SNMP Agent Management.
      Step 6   In the Add Snap-in window click Add.
      Step 7   In the Add Snap-in window click Close.
      Step 8   Click OK in the Add/Remove Snap-in window. The Cisco SNMP Agent Management Snap-in is now loaded in the console.

      Saving Snap-In View

      Once you have loaded the Cisco SNMP Agent Management MMC Snap-in, you can save that console view to a file (with a .MSC file extension) that can be launched directly, instead of repeatedly adding the Snap-in to a new MMC console view. To do so, select the File > Save As menu; a Save As dialog will appear.

      Select a memorable file name such as Cisco SNMP Agent Management.msc (retain the .msc file extension) and save the file to the desired location. The Administrative Tools (start) menu is the default location, which makes it conveniently available for later access via the Start menu.

      Configure Community Name for SNMP v1 and v2c

      If you are using SNMP v1 or v2c you must configure a Community Name so that Network Management Stations (NMSs) can access the data provided by your server. These names are left blank during installation for security reasons.

      SNMP Community Names are used to authenticate data exchange of SNMP information. An NMS can exchange SNMP information only with servers that use the same Community Name.

      To configure the Community Name for SNMP v1 and v2c:

      Procedure
        Step 1   Follow the steps in How to install the Cisco SNMP Agent Management Snap-in to access the Cisco SNMP Agent Management settings.
        Step 2   Expand Cisco SNMP Agent Management in the left pane of the MMC plugin.
        Step 3   Highlight Community Names (SNMP v1/v2c) in the left pane under Cisco SNMP Agent Management. Community Name, SNMP Version, and Restricted Access columns appear in the niddle pane.
        Step 4   Right click on the white space in the right pane and choose Properties. A dialog box appears.
        Step 5   Click Add new Community.
        Step 6   In the dialog box, under Community Information, provide a community name.
        Step 7   Select the SNMP Version by selecting the radio box for SNMP V1 or SNMP V2c.
        Step 8   Optionally, enter one or more IP addresses in the IP Address entry field (containing "dots") and click Insert to enable the access solely for this community from the NMS with the IP Address provided.
        Step 9   Click Save.

        The community name appears in the Configured Communities section at the top of the dialog box.

        Note    You can remove the community name by highlighting the name in the Configured Communities section and clicking Remove Community.

        Changes become effective when you click OK.

        Configure User Name for SNMP v3

        If you are using SNMP v3 you must configure a User Name so that Network Management Stations (NMSs) can access the data provided by your server. By default, these names are left blank for security reasons.

        To configure a User Name for SNMP v3:

        Procedure
          Step 1   Follow the steps in How to install the Cisco SNMP Agent Management Snap-in to access the Cisco SNMP Agent Management settings.
          Step 2   Expand Cisco SNMP Agent Management in the left pane of the MMC plugin.
          Step 3   Highlight User Names (SNMP v3) in the left pane under Cisco SNMP Agent Management. User Name, Authentication, Privacy, and Restricted Access columns appear in the middle pane.
          Step 4   Right click on the white space in the right pane and choose Properties. A dialog box appears.
          Step 5   Click Add User.
          Step 6   In the User Configuration text box enter a user name.
          Step 7   If you wish to use SNMP v3 authentication, check Required? under Authentication, choose an authentication protocol, then enter and confirm a password.

          This setting encrypts the password information as it is sent over the network.

          Note    These settings must also be used on your NMS to access SNMP data from this server.
          Step 8   If you wish to use SNMP v3 privacy, check Required? under Privacy, choose an encryption type, and enter and confirm a password.
          Note   
          • This setting encrypts all SNMP information as it is sent over the network. If privacy is configured, authentication is required, but authentication can be configured without configuring privacy.
          • These settings must also be used on your NMS to access SNMP data from this server.
          Step 9   Optionally, enter one or more IP addresses in the IP Address entry field (containing "dots") and click Insert to enable access solely from the NMS with the IP Address provided.
          Step 10   Click Save.

          The User Name appears in the Configured Users section at the top of the dialog box.

          Note    You can remove the User Name by highlighting the name in the Configured Users section and clicking Remove User.

          Changes become effective when you click OK.

          General Properties Configuration

          Use the Cisco Contact Center SNMP solution configuration to access the configuration screens.

          Configure General Information Properties for Cisco SNMP Agent Management

          You can configure general information properties for Cisco SNMP within the Cisco SNMP Agent Management Snap-in.

          To configure general information properties:

          Procedure
            Step 1   In the Cisco SNMP Agent Management Snap-in, expand Cisco SNMP Agent Management in the left pane of the MMC plugin.
            Step 2   Highlight General Information in the left pane under Cisco SNMP Agent Management. Attribute, Value, and Description columns appear in the middle pane.
            Step 3   Right click on the white space in the middle pane and choose Properties. A dialog box appears.
            Step 4   You can change the following properties in the SNMP System Information section of the General Information Properties dialog box.
            Table 1 SNMP System Information Properties

            Property

            Description

            System name

            The fully qualified domain name of the system. If empty this will be automatically filled in.

            System Location

            A text area to describe the location of the hardware. For example Building 5, Floor 3, Room 310.

            System Contact

            The name, email address and/or telephone number of the system contact. Enter anything that will aid an NMS user in contacting the system administrator.

            System Description

            A brief description of this system.

            SNMP Port Number

            The default port for SNMP applications is UDP 161. If your NMS uses a different port you can change that value here.

            Enable Authentication Traps

            Check if you wish to enable Authentication Traps.

            When a device receives an authentication that fails, a trap is sent to the NMS.

            Step 5   You can change the Windows Execution Priority of the Cisco SNMP agents in the Agent Performance section under Execution Priority. The default is Below Normal. You can further lower it by setting it to Low. Keep the settings at the default levels unless you are seeing a significant performance impact.
            Step 6   You can also further modify SNMP Agent Performance by changing the number of Concurrent Requests, Subagent Wait Time (in seconds), and Subagents. the default values are 5, 25, and 25 respectively. Keep the settings at the default levels unless you are seeing a significant performance impact.
            Definitions:
            Concurrent requests
            The maximum number of SNMP requests that can be concurrently processed by a subagent. Any pending requests above this value are queued.
            Subagent Wait Time
            The maximum number of seconds that the master agent waits for a subagent response.
            Subagents
            The maximum allowable subagents that the master agent loads.
            Step 7   You can change the amount of information written to the SNMP logs by choosing Verbose (most information), Normal (Default), or Terse (least information). This value should only be changed under direction from Cisco Technical Assistance (TAC).
            Step 8   Click OK to save any changes you have made.

            Configuration of Trap and Syslog Destinations

            Use the Cisco SNMP Agent Management Snap-in to access the configuration screens.


            Note


            Restarting the service does not clear conflicts between host address and SNMP destination. When there is a conflict between the host address list and the SNMP Trap Destination, if you delete the items from the host address list, and restart the service, the configuration is reset.

            Configure SNMP Trap Destinations

            You can configure SNMP Trap Destinations for SNMP v1, SNMP v2c and SNMP v3. A Trap is a notification used by the SNMP agent to inform the NMS of a certain event.

            Follow these steps to configure the trap destinations:

            Procedure
              Step 1   Follow the steps in How to install the Cisco SNMP Agent Management Snap-in to access the Cisco SNMP Agent Management settings.
              Step 2   Expand Cisco SNMP Agent Management in the left pane of the MMC plugin.
              Step 3   Highlight Trap Destinations in the left pane under Cisco SNMP Agent Management. Trap Entity Name and SNMP Version columns appear in the right pane.
              Step 4   Right click on the white space in the middle pane and choose Properties. A dialog box appears.
              Step 5   Click Add Trap Entity.
              Step 6   Under Trap Entity Information select the SNMP version radio box for the version of SNMP used by your NMS.
              Step 7   Provide a name for the trap entity in the Trap Entity Name field.
              Step 8   Select the SNMP Version Number.
              Step 9   Select the User Name/Community Name that you want to associate with this trap. This list is auto-populated with existing users/community names that have already been configured.
              Step 10   Enter one or more IP addresses in the IP Address entry field (containing "dots") and click Insert to define the destination(s) for the trap(s).
              Step 11   Click Save to save the new trap destination.

              The Trap Entity Name appears in the Trap Entities section at the top of the dialog box.

              Note    You can remove the Trap Entity by highlighting the name in the Trap Entities section and clicking Remove Trap Entity.
              Step 12   Changes become effective when you click OK

              Configure Syslog Destinations

              You can configure Syslog destinations for SNMP from the Cisco SNMP Agent Management Snap-in. The syslog feed is only available on the Unified ICM/CCE Logger Node.

              Follow these steps to configure Syslog destinations:

              Procedure
                Step 1   Follow the steps in How to install the Cisco SNMP Agent Management Snap-in to access the Cisco SNMP Agent Management settings.
                Step 2   Expand Cisco SNMP Agent Management in the left pane of the MMC plugin.
                Step 3   Highlight Syslog Destinations in the left pane under Cisco SNMP Agent Management. ICM Instance Name, Feed Enabled, Collector Address, Port, and Ping Disabled columns appear in the right pane.
                Step 4   Right click on the white space in the right pane and choose Properties. A dialog box appears.
                Step 5   Select an Unified ICM/CCE Instance from the list box.
                Step 6   Check the Enable Feed? checkbox.
                Step 7   In the Collector Address field, enter the IP address.
                Step 8   (Optional) In the Collector Port field, enter the collector port number on which syslog collector is listening.
                Note    The default port is 514.
                Step 9   (Optional)Optionally, check the Disable Ping Tests? checkbox.
                Step 10   Click Save.
                Step 11   Changes become effective when you click OK and restart the logger.

                Manage SNMP Service

                In general, the Cisco Contact Center SNMP Management Service is always running.

                To confirm that the Cisco Contact Center SNMP Management Service is running or to restart or stop it, follow these steps:

                Procedure
                  Step 1   From the Windows desktop, choose Start > Settings > Control Panel.
                  Step 2   Double-click Administrative Tools.
                  Step 3   Double-click Services.

                  The Services window appears.

                  Step 4   Look at the Status field in the Cisco Contact Center SNMP Management service row.

                  If this field displays "Started," the Cisco Contact Center SNMP Management Service is running. If this field is blank, the Cisco Contact Center SNMP Management Service is not running.

                  To start the Cisco Contact Center SNMP Management Service, right-click Cisco Contact Center SNMP Management and choose Start.

                  To stop the Cisco Contact Center SNMP Management Service, right-click SNMP Service and choose Stop.

                  To restart the Cisco Contact Center SNMP Management Service, right-click Cisco Contact Center SNMP Management and choose Restart.