Systems use the Simple Network Management Protocol (SNMP), an industry-standard
protocol, to exchange management information between network devices. SNMP
enables administrators to remotely monitor network/application performance,
find and solve network problems, and plan for network growth.
network contains: managed devices, agents, and Network Management Stations
(NMS). Management Information Bases (MIBs) are used to structure the
information that is passed between the components in the system.
A managed device
designates a network node that contains an SNMP agent and resides on a managed
network. Managed devices collect and store management information and make it
available by using SNMP.
Unified ICM/CCE components are valid managed devices:
Administration & Data Server
An agent resides
on a managed device. An agent (or one of its subagents) retrieves local
management information and translates it into the SNMP format to forward it to
an SNMP Management Station. Subagents collect information for various
components and then forwards that information to a master agent.
supports the following agents:
ICM/CCE Application (CISCO-CONTACT-CENTER-APPS-MIB) Subagent
Applications Instrumentation (SYSAPPL-MIB) Subagent
Resources (HOST-RESOURCES-MIB) Subagent
Discovery Protocol (CISCO-CDP-MIB) Subagent2
Management Station (NMS) comprises an SNMP management application together with
the computer on which it runs. An NMS executes applications that monitor and
control managed devices. An NMS provides the bulk of the processing and memory
resources that are required for network management. Cisco Unified ICM/CCE SNMP
works with SNMP standards-compliant NMSs.
Information Base (MIB) designates a collection of information that is organized
hierarchically. You can access instrumentation defined by a MIB using the SNMP
protocol. MIBs are composed of managed objects, which are identified by object
A managed object
(sometimes called a MIB object or an object) possesses one of any number of
specific characteristics of a managed device. Managed objects comprise one or
more object instances, which are essentially variables.
ICM/CCE supports the following MIBs:
CISCO-CDP-MIB (Cisco Discovery Protocol)
- (System-Level Managed Objects for Applications)