This table lists
and links to changes made to this guide and gives the dates those changes were
made. Earliest changes appear in the bottom rows.
Initial release of document.
December 12, 2013
About This Guide
Cisco Unified Contact Center
Database Schema Guide describes the database schema used by Unified Contact Center Enterprise (Unified CCE), including the types of data stored in the database and the
relationships among those data. This guide documents each table, major categories of tables, coded values used, and the dependencies and constraints.
This manual is
intended for Unified ICM and Unified CCE software system managers and supervisors.
Understanding the database schema helps you to create your own monitoring
screens and reports. It also helps you to understand how the Unified
ICM and Unified CCE software works.
The Schema Help, which you can
open from the Administration & Data Server, has the same information as
this PDF manual.
You can navigate the PDF file using the Contents,
the Index, and the links.
The manual is divided into the following
Explains the dependencies and
constraints that govern the relationships among tables.
Cisco Unified Intelligent Contact Management (Unified ICM), Cisco Unified
Contact Center Enterprise (Unified CCE), Cisco Unified Contact Center Hosted
(Unified CCH), as well as related documentation, is accessible from Cisco.com
documentation includes the documentation sets for Cisco CTI Object Server (CTI
OS), Cisco Agent Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE),
Cisco Unified Contact Center Management Portal (Unified CCMP), Cisco Unified
Customer Voice Portal (Unified CVP), and Cisco Unified IP IVR.
for these Cisco Unified Contact Center products, go to
Unified Communications, then click
Contact Center Products or
Voice Self-Service Products, then click the product or option you want.
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