Serviceability Best Practices Guide for Cisco Unified ICM/Contact Center Enterprise, Release 10.0(1)
Unified ICM/Unified CCE SNMP Notifications
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Unified ICM/Unified CCE SNMP Notifications

Unified ICM/Unified CCE SNMP Notifications

Note   
  1. The message ID also contains the severity in the two most significant bits of the integer value. The message ID value shown is with these two bits masked to zero.
  2. Alarms with an asterisk (*) next to the Message ID are deemed to be critical alarms.
  3. The%nvariable (wherenis a numeric value) indicates a substitution field whereby node-specific or process-specific information is inserted.


Table 1 SNMP Notifications
Message ID Property Value
1028101

Message

%1 Node Manager initializing.

Severity

Warning

Type

Clear

Description

The node management library, common to nearly all ICM processes, is initializing itself. This is standard practice when a process (re)starts.

Action

No action is required.

1028103

Message

%1 Node Manager started. Last shutdown was by operator request.

Severity

Informational

Type

Clear

Description

The Node Manager successfully started. The last reason the Node Manager stopped was because a clean shutdown of the ICM node was requested by the operator.

Action

No action is required.

1028104

Message

%1 Node Manager started. Last shutdown was due to system shutdown.

Severity

Informational

Type

Clear

Description

The Node Manager successfully started. The last reason the Node Manager stopped was because a clean shutdown of the node was requested by the operator.

Action

No action is required.

1028105

Message

The operator/administrator has shutdown the ICM software on %1.

Severity

Warning

Type

Raise

Description

Node Manager on the ICM node has been given the command to stop ICM services. This occurs when an operator/administrator stops ICM services using ICM Service Control, 'nmstop', 'net stop', Control Panel Services, or shuts down the node.

Action

Contact the operator/administrator to determine the reason for the shutdown.

1029101

Message

%1 Node Manager Manager started.

Severity

Informational

Type

Clear

Description

The Node Manager Manager process (which oversees the Node Manager process) has started.

Action

No action is required.

102C101

Message

%1 node critical process %2 died. Rebooting node.

Severity

Error

Type

Raise

Description

A critical process needed to run the ICM software on this node has died. The Node Manager is forcing a reboot of the node.

Action

Contact the Support Center.

102C103

Message

%1 node restarting process %2.

Severity

Warning

Type

Clear

Description

The Node Manager is restarting process %2 after the process died or was terminated.

Action

No action is required.

102C107

Message

%1 Node Manager started. Last shutdown was for reboot after failure of critical process.

Severity

Informational

Type

Clear

Description

The Node Manager has started. The last shutdown was requested by the Node Manager since it recognized that a critical process for the node failed.

Action

No action is required.

102C108

Message

%1 Node Manager started. Last shutdown was for unknown reasons. Possible causes include a power failure, a system failure or a Node Manager exit.

Severity

Error

Type

Clear

Description

The Node Manager has started. The Node Manager cannot determine why the system is restarting. Possible causes are: power failure, a system failure (Windows NT blue screen), a system not responding (in which an operator forced a reboot), or the Node Manager exit.

Action

Contact the Support Center.

102C109

Message

%4 node process %5 exited after %1 seconds. Minimum required uptime for %5 process is %2 seconds. Delaying process restart for %3 seconds.

Severity

Warning

Type

Raise

Description

Process %5 exited after running for %1 seconds. Such processes must run for at least %2 seconds before the Node Manager will automatically restart them after they terminate. The Node Manager will restart the process after delaying %3 seconds for other environmental changes to complete.

Action

No action is required.

102C10A

Message

%2 node restarting process %3 after having delayed restart for %1 seconds.

Severity

Warning

Type

Clear

Description

The Node Manager is restarting process %3 after the requisite delay of %1 seconds.

Action

No action is required.

102C10B

Message

Terminating process %2.

Severity

Error

Type

Raise

Description

The %1 Node Manager is terminating process %2.

Action

No action is required.

102C10C

Message

%1 node process %2 exited after having detected a software failure.

Severity

Error

Type

Raise

Description

Process %2 exited (terminated itself) after it detected an internal software error.

Action

If the process continues to terminate itself, call the Support Center.

102C10D

Message

Process %2 on %1 has detected a failure. Node Manager is restarting the process.

Severity

Warning

Type

Raise

Description

The specified Process has detected a situation that requires it to request that the Node Manager restart it. This often indicates a problem external to the process itself (for example, some other process may have failed).

Action

Node Manager on the ICM node will restart the process. The node should be checked to assure it is online using rttest. If the condition is common, the process logs must be examined for cause.

102C10E

Message

Process %2 on %1 went down for unknown reason. Exit code %3. It will be automatically restarted.

Severity

Error

Type

Raise

Description

The specified Process exited (terminated) with the indicated exit code. This termination is unexpected and the process died for an unknown reason. It will be automatically restarted.

Action

Contact the Support Center.

102C10F

Message

Process %4 on %3 is down after running for %1 seconds. It will restart after delaying %2 seconds for related operations to complete.

Severity

Warning

Type

Raise

Description

Specified process is down after running for the indicated number of seconds. It will restart after delaying for the specified number of seconds for related operations to complete.

Action

Determine if process has returned to service or has stayed offline. If process is offline or bouncing determine the cause from logs.

102C110

Message

%1 node process %2 successfully reinitialized after restart.

Severity

Warning

Type

Clear

Description

Process %2 was successfully restarted.

Action

No action is required.

102C111

Message

%1 node process %2 successfully started.

Severity

Informational

Type

Clear

Description

Process %2 was successfully started.

Action

No action is required.

102C112

Message

%1 node process %2 exited cleanly and requested that it be restarted by the Node Manager.

Severity

Warning

Type

Raise

Description

Process %2 terminated itself successfully and has requested that the Node Manager restart it.

Action

No action is required.

102C113

Message

%1 node process %2 exited from Control-C or window close.

Severity

Warning

Type

Raise

Description

Process %2 exited as a result of a CTRL-C request or a request to close the process's active window.

Action

No action is required.

102C114

Message

%1 node process %2 exited and requested that the Node Manager reboot the system.

Severity

Error

Type

Raise

Description

Process %2 terminated itself successfully but, due to other conditions, has requested that the Node Manager reboot the machine.

Action

No action is required.

102D101

Message

%3 Node Manager exited after having been up for %1 seconds. Scheduling system reboot in %2 seconds.

Severity

Error

Type

Raise

Description

The Node Manager has itself exited after having run for %1 seconds. The machine will be rebooted after waiting %2 seconds.

Action

Contact the Support Center.

102D102

Message

%2 Node Manager exited after having been up for %1 seconds. Auto-reboot is disabled. Will attempt service restart.

Severity

Error

Type

Raise

Description

The Node Manager has itself exited after having run for %1 seconds. The machine cannot be rebooted since auto-reboot is disabled. The Node Manager Manager will attempt to restart the service.

Action

Contact the Support Center.

102D103

Message

%3 Node Manager requested reboot after having been up for %1 seconds. Scheduling system reboot in %2 seconds.

Severity

Error

Type

Raise

Description

The Node Manager has requested the machine be rebooted after having run for %1 seconds. The machine will be rebooted after waiting %2 seconds.

Action

Contact the Support Center.

102D104

Message

%2 Node Manager requested reboot after having been up for %1 seconds. Auto-reboot is disabled. Will attempt service restart.

Severity

Error

Type

Raise

Description

The Node Manager has requested the machine be rebooted after having run for %1 seconds. The machine cannot be rebooted since auto-reboot is disabled. The Node Manager Manager will attempt to restart the service.

Action

Contact the Support Center.

102D105

Message

%2 A Critical Process has requested a reboot after the service has been up for %1 seconds. Auto-reboot on Process Request is disabled. Will attempt service restart.

Severity

Error

Type

Raise

Description

A Critical Process has requested a reboot after the service has been up for %1 seconds. The machine cannot be rebooted since Auto-reboot on Process Request is disabled. The Node Manager Manager will attempt to restart the service.

Action

Contact the Support Center.

102D106

Message

%3 A Critical Process has requested a reboot after having been up for %1 seconds. Scheduling system reboot in %2 seconds.

Severity

Error

Type

Raise

Description

A Critical Process has requested the machine be rebooted after having run for %1 seconds. The machine will be rebooted after waiting %2 seconds.

Action

Contact the Support Center.

1040010

Message

Synchronizer timed out trying to establish connection to peer.

Severity

Warning

Type

Raise

Description

The MDS message synchronizer was unable to connect to its duplexed partner within the timeout period. Either the duplexed partner is down, or there is no connectivity to the duplexed partner on the private network.

Action

Verify reliable network connectivity on the private network. Call the Cisco Systems, Inc. Customer Support Center in the event of a software failure on the duplexed partner.

1040022

Message

Connectivity with duplexed partner has been lost due to a failure of the private network, or duplexed partner is out of service.

Severity

Error

Type

Raise

Description

The MDS message synchronizer has lost connectivity to its duplexed partner. This indicates either a failure of the private network, or a failure of the duplexed partner.

Action

Confirm services are running on peer machine. Check MDS process to determine if it is paired or isolated. Ping test between peers over the private network. Check PGAG and MDS for TOS (Test Other Side) messages indicating the private network has failed and MDS is testing the health of the peer over the public network.

1040023

Message

Communication with peer Synchronizer established.

Severity

Informational

Type

Clear

Description

The MDS message synchronizer has established communication with its duplexed partner.

Action

No action is required.

104802A

Message

MDS Time Delivery Queue size is increasing, current size is %1, but will continue to send messages.

Severity

Warning

Type

Single-state Raise

Description

MDS Time Delivery Queue size is increasing over time.

Action

Ensure that the ICM/IPCC configuration (# agents, # skills/agent, # PGs) is within the supported limit.

105007D

Message

Peripheral %2 (ID %1) is on-line.

Severity

Informational

Type

Clear

Description

The specified peripheral is on-line to the ICM. Call and agent state information is being received by the Router for this site.

Action

No action is required.

105007E

Message

ACD/IVR %2 (ID %1) is off-line and not visible to the Peripheral Gateway. Routing to this site is impacted.

Severity

Error

Type

Raise

Description

The specified ACD/IVR is not visible to the Peripheral Gateway. No call or agent state information is being received by the Router from this site. Routing to this site is impacted.

Action

If Peripheral Gateway is also offline per messaging (message ID 10500D1) or 'rttest' result, then first proceed with troubleshooting for Peripheral Gateway off-line alarm. Otherwise ACD/IVR Vendor should be contacted for resolution.

10500D0

Message

Physical controller %2 (ID %1) is on-line.

Severity

Informational

Type

Clear

Description

The Router is reporting that physical controller %2 is on-line.

Action

No action is required.

10500D1

Message

Peripheral Gateway %2 (ID %1) is not connected to the Central Controller or is out of service. Routing to this site is impacted.

Severity

Error

Type

Raise

Description

The specified Peripheral Gateway is not connected to the Central Controller. It could be down. Possibly it has been taken out of service. Routing to this site is impacted.

Action

Communication (network) between the Central Controller (Router) and the PG should be checked using 'ping' and 'tracert'. Must have visible high priority connection from PG to Router. CCAG process on Router and PGAG process on PG should be checked. PG may have been taken out of service for maintenance.

10500D2

Message

PG has reported that peripheral %2 (ID %1) is operational.

Severity

Informational

Type

Clear

Description

PG has reported that peripheral %2 (ID %1) is operational.

Action

No action is required.

10500D3

Message

PG has reported that peripheral %2 (ID %1) is not operational.

Severity

Error

Type

Raise

Description

This may indicate that the peripheral is off-line for maintenance or that the physical interface between the peripheral and the PG is not functioning.

Action

Check that the peripheral is not off-line and that the connection from the peripheral to the PG is intact.

10500F6

Message

ScriptTable %2 (ID %1) is available only on side A.

Severity

Informational

Type

Raise

Description

ScriptTable %2 is only available on the side A Router. If the side A Router goes down, no DB Lookup requests can be processed as side B cannot access the ScriptTable.

Action

Configure a ScriptTable on side B that is identical to that on side A.

10500F7

Message

ScriptTable %2 (ID %1) is available only on side B.

Severity

Informational

Type

Raise

Description

ScriptTable %2 is only available on the side B Router. If the side B Router goes down, no DB Lookup requests can be processed as side A cannot access the ScriptTable.

Action

Configure a ScriptTable on side B that is identical to that on side A.

10500F8

Message

ScriptTable %2 (ID %1) is not available on either side.

Severity

Error

Type

Raise

Description

No DB Lookup requests can be processed as ScriptTable %2 is unavailable on either side of the central controller.

Action

Configure a ScriptTable on either side A or side B, preferably both.

10500F9

Message

ScriptTable %2 (ID %1) is available on both sides A ail B.

Severity

Informational

Type

Clear

Description

ScriptTable %2 is configured on both sides of the central controller.

Action

No action is required.

10500FF

Message

Side %1 %2 process is OK.

Severity

Informational

Type

Clear

Description

The Router is reporting that side %1 process %2 is OK.

Action

No action is required.

1050100

Message

Process %2 at the Central Site side %1 is down.

Severity

Error

Type

Raise

Description

This alarm only occurs for Central Controller (Router and Logger) processes. If the process for BOTH sides is down there is a total failure for that process. This could be part of Router shutdown. Critical processes: - 'mds' (Router/Logger): coordinates messaging between duplexed Routers AND Loggers. When mds is down the Central Controller is down and no calls are being routed. - 'rtr' (Router): call routing intelligence. - 'clgr/hlgr' (Logger) - configuration/historical data processing to configuration database. - 'rts' (Router): Real Time Server data feed from the router to the Admin Workstations for reporting. - 'rcv' (Logger Recovery): keeps the redundant historical databases synchronized between duplexed loggers.

Action

No action is required.

10501F1

Message

ICM Node %2 (ID %1) is on-line.

Severity

Informational

Type

Clear

Description

The specified node is on-line to the ICM.

Action

No action is required.

10501F2

Message

ICM Node %2 (ID %1) is off-line.

Severity

Error

Type

Raise

Description

The specified node is not visible to the ICM. Distribution of real time data may be impacted.

Action

No action is required.

10501F6

Message

The router's state size of %1 mb is now below the alarm limit of %2 mb.

Severity

Informational

Type

Clear

Description

The router's state size of %1 mb is now below the alarm limit of %2 mb.

Action

No action is required.

10501F7

Message

The router's state size of %1 mb has grown beyond the alarm limit of %2 mb.

Severity

Error

Type

Raise

Description

The router's state size of %1 mb has grown beyond the alarm limit of %2 mb. This may indicate a memory leak, or it may indicate that the customer's configuration size has grown larger. Large state sizes may cause problems when synchronizing routers, so the bandwidth of the private link may also need to be investigated.

Action

The alarm limit can be raised with the 'rtsetting' tool.

10501F8

Message

ICM Node %2 (ID %1) on system %3 is on-line.

Severity

Informational

Type

Clear

Description

The specified node is on-line to the ICM.

Action

No action is required.

10501F9

Message

ICM Node %2 (ID %1) on system %3 is off-line.

Severity

Error

Type

Raise

Description

The specified node is not visible to the ICM. Distribution of real time data may be impacted. It is normal for this condition to exist briefly while the system is loading. If it does not clear, it may indicate a problem with the node or the communications paths that connect the router and node.

Action

Check the communication paths that connect the router and the node.

10501FD

Message

The router has completed loading the initial configuration from the logger.

Severity

Informational

Type

Clear

Description

The specified node is on-line to the ICM.

Action

No action is required.

10501FE

Message

The router has not loaded a configuration from the logger.

Severity

Error

Type

Raise

Description

This condition indicates that the router has not yet completed the initialization step of loading a configuration from the logger. It is normal for this condition to exist briefly while the system is loading. If it does not clear, it may indicate a problem with the logger machine or the communications paths that connect the router and logger.

Action

Check the communication paths that connect the router and the node.

105023C

Message

The router has detected that it is no longer synchronized with its partner.

Severity

Error

Type

Single-state Raise

Description

The router has detected that it is no longer synchronized with its partner. One result of this is that the router might be routing some calls incorrectly.

Action

Action: Stop the router on both sides. After both sides are completely stopped, restart both routers. Alternate Action: Restart the router on one side. After doing this, the routers might still route some calls incorrectly, but they will be in sync.

105029D

Message

Total number of Agent Skillgroup pair count %1 is exceeding the defined system default limit %2.

Severity

Error

Type

Single-state Raise

Description

Total number of Agent Skillgroup pair count exceeds the defined system default limit .

Action

Logout agents or remove skill group associated to the agent such that the agent skillgroup pair count does not exceeds the defined system default limit.

106003A

Message

World Wide Web Publishing Service may be down. ICM cannot communicate with web server.

Severity

Error

Type

Raise

Description

World Wide Web Publishing Service may be down. ICM cannot communicate with web server.

Action

Start World Wide Web Publishing Service if it is not running. Otherwise, look for messages in the IIS error log.

106003B

Message

World Wide Web Publishing Service is up.

Severity

Informational

Type

Clear

Description

World Wide Web Publishing Service is up.

Action

No action is required.

108C020

Message

The Enterprise CTI Server associated with this Peripheral Gateway is on-line on %1.

Severity

Informational

Type

Clear

Description

The Enterprise CTI server associated with this Peripheral Gateway is on-line. Enterprise CTI Client applications are able to connect to the server and exchange call and agent data.

Action

No action is required.

108C021

Message

The Enterprise CTI server associated with this Peripheral Gateway is down.

Severity

Error

Type

Raise

Description

The Enterprise CTI server associated with this Peripheral Gateway is off-line. Enterprise CTI Client applications are not able to connect to the server and exchange call and agent data.

Action

Look at the CTI server events and logs.

10D800A

Message

SS7 linkset %1 unavailable.

Severity

Error

Type

Raise

Description

The specified SS7 linkset to the ATbleT network is now in a non-working state. This means that all links (normally one, but possibly more) between the NIC and a particular Signal Transfer Point (STP) in the ATextT network are not operational. This is most likely due to a circuit problem in either the Local Exchange Carrier or in the AT T network. Other possible causes include equipment problems and maintenance procedures. Since the network interface utilizes two linksets, each connected to a different STP, network connectivity is not impacted unless both linksets have failed. If this occurs, a 'Network Inaccessible' alarm will also be generated.

Action

Occasional brief outages of a single link (and hence a single linkset) are not unusual and require no action. If the outage persists for more than five minutes, or if the outage occurs frequently, contact the ATin T Advanced Features Services Center (AFDSC) at 800-621-6901. Ask to speak to an ICP technician.

10D800B

Message

SS7 linkset %1 available.

Severity

Informational

Type

Clear

Description

The specified SS7 linkset to the ATe.aT network is now in a working state.

Action

No action is required.

10D8010

Message

SS7 network accessible. DPC=%1

Severity

Informational

Type

Clear

Description

The interface to the AT acT network has returned to a working state. At least one link is now operational, although others may still be down.

Action

No action is required.

10D8011

Message

SS7 network inaccessible. DPC=%1

Severity

Error

Type

Raise

Description

All links to the ATworT network from the NIC originating this event are in a non-working state. If the links have not been provisioned with physical diversity, then this outage could arise from a single circuit failure in the Local Exchange Carrier or in the ATotiT network. Failure of equipment common to all links is another possible cause, e.g., a T1 multiplexer or electrical power circuit. If you have provisioned a second set of A-links, call routing may still be operational through this alternate path for some or all of your 800 numbers, depending on your network routing configuration. Otherwise, all calls are being default routed.

Action

Verify that you do not have an equipment failure at your site that could cause this problem. If the outage persists for more than five minutes, or if the outage occurs frequently, contact the ATd aT Advanced Features Service Center (AFSC) at 800-621-6901. Ask to speak to an ICP technician. If you have provisioned alternate A-links, use your ATbleT network routing application, e.g. Routing Manager, to redirect traffic to the alternate CRP which uses the alternate links.

10D8101

Message

ICP Gateway ONLINE.

Severity

Informational

Type

Clear

Description

The NIC Gateway has entered the online state. The Routing Client(s) must now be configured, started, and brought online for the NIC to become fully operational. This sequence will proceed automatically.

Action

No action is required.

10D8102

Message

NIC ICP Gateway has stopped operation due to the following \ error ( %1 ). Calls will be default routed.

Severity

Error

Type

Raise

Description

The NIC ICP Gateway has stopped operation due to the specified error code. Calls will be default routed. This can be caused by a communication problem between the NIC and the Router, by a problem with the Router, or by an invalid NIC configuration.

Action

No action is required.

10D8106

Message

Routing Client %1 STOPPED. (%2)

Severity

Error

Type

Raise

Description

The specified Routing Client has stopped operation for the specified reason code. Calls for the associated subsystem/CRP-ID will be default routed. This can be caused by a communication problem between the NIC and the Router, by a problem with the Router, or by an invalid NIC configuration.

Action

This event can be caused by a transient problem which may be automatically corrected. If the problem persists for more than five minutes, contact the Customer Service Center.

10D8107

Message

Routing Client %1 ONLINE.

Severity

Informational

Type

Clear

Description

The specified Routing Client is now fully operational and able to process calls for the associated subsystem/CRP-ID.

Action

No action is required.

10F8004

Message

Device %1 path changing to idle state.

Severity

Informational

Type

Clear

Description

The indicated device is using this side of the Central Controller for its idle communication path (and is therefore using the other side of the Central Controller for its active communication path).

Action

No action is required.

10F8005

Message

Device %1 path changing to active state.

Severity

Informational

Type

Clear

Description

The indicated device is using this side of the Central Controller for its active communication path.

Action

No action is required.

10F8007

Message

Device %1 path realignment failed.

Severity

Error

Type

Raise

Description

The indicated device failed to realign its message stream to this side of the Central Controller.

Action

No action is required.

10F8008

Message

Device %1 disconnected.

Severity

Error

Type

Raise

Description

The indicated device has been disconnected from this side of the Central Controller. This may be caused by a network problem or device failure.

Action

Remedy network problems, if any. Call the Cisco Systems, Inc. Customer Support Center in the event of a software failure on the device.

10F800E

Message

Device %1 path reset.

Severity

Warning

Type

Raise

Description

The communication path between this side of the Central Controller and the indicated device has been reset to an initial state.

Action

No action is required.

10F800F

Message

Device %1 initializing message stream.

Severity

Informational

Type

Clear

Description

The indicated device is initializing its message stream with this side of the Central Controller.

Action

No action is required.

10F801D

Message

The Network communications between ICM Router and Peripheral Gateway or NIC %2 has been down for %1 minutes.

Severity

Warning

Type

Raise

Description

No communication path from the indicated device to this side of the Central Controller has existed for the indicated time period. This indicates either an extended network outage or an extended outage at the device.

Action

One or more network links between the named device and the named side of the ICM Router has failed. If alarms exist for BOTH Routers the site is offline. If alarms exist for one side of the Router then the site should be up but network redundancy is degraded. Communication (network) between the Central Controller (Router) and the PG should be checked using 'ping' and 'tracert'. Must have visible and visible high priority connection from PG to Router. CCAG process on Router and PGAG process on PG should be checked.

110800A

Message

RDG %1 (%2) is now accessible.

Severity

Informational

Type

Clear

Description

The MCI NIC has established its first communication session with the indicated MCI Remote Data Gateway. This indicates that network connectivity exists to the indicated RDG.

Action

No action is required.

110800B

Message

The MCI Remote Data Gateway ( RDG ) %1 ( %2 ) is either out of service or communications between ICM and the RDG has broken.

Severity

Error

Type

Raise

Description

The MCI NIC no longer has any communication sessions established with the indicated MCI Remote Data Gateway. This points to a problem with the indicated RDG, or a problem with network connectivity.

Action

The connection between the Router and MCI has failed. If all Remote Data Gateways (RDGs) are disconnected from the Router then ICM is not routing calls. MCI should be contacted for resolution.

1108200

Message

MCIGATE ONLINE.

Severity

Informational

Type

Clear

Description

The MCI NIC is online and is prepared to accept route requests from the MCI network.

Action

No action is required.

1108201

Message

MCIGATE OFFLINE.

Severity

Error

Type

Raise

Description

The MCI NIC is offline and cannot accept route requests from the MCI network.

Action

No action is required.

1168200

Message

SPRGATE ONLINE.

Severity

Informational

Type

Clear

Description

SPRCommStart() which begins execution of the Gateway has returned without error.

Action

No action is required.

1168201

Message

SPRGATE OFFLINE.

Severity

Error

Type

Raise

Description

SPRGate is halting execution.

Action

No action is required.

116C100

Message

SPRCOMM Link %1 to SCP %2 OPEN.

Severity

Informational

Type

Clear

Description

The Link State is changing from LINK_OPENING to LINK_OPEN.

Action

No action is required.

116C101

Message

The Sprint Service Control Point ( SCP ) %1 to ( %2 ) is either out of service or communications between ICM and the SCP has broken.

Severity

Error

Type

Raise

Description

The Sprint Service Control Point is either out of service or communications between ICM and the SCP has broken. All connections associated with this link are about to be closed.

Action

The connection between the Router and Sprint has failed. If all Service Control Points (SCPs) are disconnected from the Router then ICM is not routing calls. Sprint should be contacted for resolution.

118C002

Message

%1%% of the available free space is used in %2 database.

Severity

Informational

Type

Single-state Raise

Description

%1%% of the available free space is used in %2 database. This is an indication of how full the database is. When this value gets too high, the Logger will begin deleting the oldest historical records from the database.

Action

Change the purge interval to save data for a shorter period of time. If this is not practical, add more disk to the system and add disk devices to the database by using SQL Server Management Studio.

118C00C

Message

%1%% of the available log space is used in %2 database.

Severity

Informational

Type

Single-state Raise

Description

%1%% of the available log space is used in %2 database.

Action

No action is required.

118C00F

Message

Begin Automatic Purge: %1%% of the available data space is used in the %2 database.

Severity

Warning

Type

Raise

Description

Automatic Purge is being run in order to keep the database from running out of space. The parameters for the daily purge need to be adjusted to match the database storage capacity.

Action

Contact the Support Center.

118C010

Message

Automatic Purge Complete: %1%% of the available data space is used in the %2 database.

Severity

Warning

Type

Clear

Description

Automatic Purge has been run in order to keep the database from running out of space. The parameters for the daily purge need to be adjusted to match the database storage capacity.

Action

No action is required.

118C015

Message

Connected To Client system %1 on port %2.

Severity

Informational

Type

Clear

Description

Logger successfully connected to a client system.

Action

No action is required.

118C017

Message

Logger or HDS connection to client system %1 on port %2 either went out of service or has been broken.

Severity

Informational

Type

Raise

Description

Logger or HDS on the specified TCP/IP connection and port number either went out of service or communication has been broken.

Action

The Historical Data Server (HDS) or the peer Logger ( on the other side of the duplexed central controller ) is no longer getting its historical feed from this Logger. This can occur due to networking outages, SQL issues on the Logger or HDS, or the Logger or HDS may have been shut down or otherwise disabled.

118C033

Message

Cannot find Routing Client with NetworkRoutingClient %1 on Server %2 in Database %3, Unable to Replicate Data to Customer %4 on CICR Instance %5

Severity

Warning

Type

Single-state Raise

Description

CICR Replication must find a Routing Client in the database with a matching NetworkRoutingClient. Otherwise it cannot translate the RoutingClientID Foreign Key in the Dialed Number or Label properly. CICR Replication is unable to complete the replication in this case.

Action

No action is required.

118C034

Message

Cannot find Customer %1 or Instance %2 on Server %3 in Database %4. Unable to Replicate to Customer %1 on CICR Instance %2

Severity

Warning

Type

Single-state Raise

Description

CICR Replication must find a Customer and Instance in the database with matching names. Otherwise it cannot translate the CustomerDefinitionID Foreign Key in the Dialed Number or Label properly. CICR Replication is unable to complete the replication in this case.

Action

No action is required.

118C035

Message

Dialed Number or Label Exists with Duplicate Key on Server %1 in Database %2, Unable to Replicate to Customer %3 on CICR Instance %4

Severity

Warning

Type

Single-state Raise

Description

CICR Replication has found that inserting the Dialed Number or Label would cause a Duplicate Key error. Therefore the Dialed Number or Lable cannot be inserted. CICR Replication is unable to complete the replication in this case.

Action

No action is required.

118C036

Message

Duplicate Key Exists for Dialed Number with EnterpriseName %1

Severity

Warning

Type

Single-state Raise

Description

CICR Replication has found that a Dialed Number already exists with this Enterprise Name. Therefore it cannot insert the new Dialed Number. CICR Replication is unable to complete the replication in this case.

Action

No action is required.

118C037

Message

Duplicate Key Exists for Dialed Number with RoutingClientID %1 and DialedNumberString %2

Severity

Warning

Type

Single-state Raise

Description

CICR Replication has found that a Dialed Number already exists with this RoutingClientID and DialedNumberString. Therefore it cannot insert the new Dialed Number. CICR Replication is unable to complete the replication in this case.

Action

No action is required.

118C038

Message

Duplicate Key Exists for Label with RoutingClientID %1 and LabelString %2.

Severity

Warning

Type

Single-state Raise

Description

CICR Replication has found that a Label already exists with this RoutingClientID and LabelString. Therefore it cannot insert the new Label. CICR Replication is unable to complete the replication in this case.

Action

No action is required.

118C039

Message

CICR Replication on Side%1 is now Active.

Severity

Informational

Type

Clear

Description

The CICR Replication Process is Active.

Action

No action is required.

118C03A

Message

CICR Replication on Side%1 is now Inactive.

Severity

Informational

Type

Raise

Description

The CICR Replication Process is Inactive.

Action

No action is required.

118C03D

Message

INVALID Hostname is configured for %1 customer. Use Config ICM tool to re-configure the hostname for %1 customer.

Severity

Error

Type

Single-state Raise

Description

Invalid hostname has been configured for the customer.

Action

Use the ConfigICR-]ICR_NODE to change the hostname or system name and re-start the CICR replication process.

118C03E

Message

CICR Replication FAILED to Update CICR instance %1 due to CommitUpdateCCTransaction failure. Unable to Replicate to Customer %1. Check and correct the errors.

Severity

Warning

Type

Single-state Raise

Description

CICR Replication FAILED to update the configuration change due to the error caused by the CommitUpdateCCTransaction failure.

Action

No action is required.

118C040

Message

Found %1 records with DateTime greater than current Central Controller Time %2 in %3 table. Check and correct the errors.

Severity

Warning

Type

Single-state Raise

Description

Found historical records with DateTime greater than current Central Controller Time. Delete the records which have date time greater than the current central controller time.

Action

No action is required.

118C048

Message

NICR Replication on Side%1 is now Inactive.

Severity

Informational

Type

Raise

Description

The NICR Replication Process is Inactive.

Action

No action is required.

118C049

Message

NICR Replication on Side%1 is now Active.

Severity

Informational

Type

Clear

Description

The NICR Replication Process is Active.

Action

No action is required.

118C051

Message

INVALID Hostname (%1) is configured for primary distributor for %2 customer. Use Config ICM tool to re-configure the primary distributor for %2 customer.

Severity

Error

Type

Single-state Raise

Description

Invalid primary distributor has been configured for the customer, or the system is unable to resolve the hostname for the named primary distributor for some reason.

Action

Use the ConfigICR-]ICR_NODE to change the hostname or system name and re-start the CICR replication process. Alternatively, check name resolution for the specified hostname.

11F0032

Message

Failed to connect to Meridian Link server at node %1 port %2.

Severity

Error

Type

Raise

Description

The Meridian PIM failed to connect to the Meridian Link server at node %1 and port %2.

Action

Check the configuration defining the connection to the Meridian Link.

11F0033

Message

Connection to Meridian Link server at node %1 port %2 broken.

Severity

Error

Type

Raise

Description

The Meridian PIM connection to the Meridian Link server at node %1 and port %2 was broken.

Action

Check that the Meridian Link platform is up and running and on the network.

11F0034

Message

Successfully connected to and registered with Meridian Link server at node %1 port %2.

Severity

Informational

Type

Clear

Description

The Meridian PIM has successfully connected to and registered with the Meridian Link server at node %1 and port %2.

Action

No action is required.

1288002

Message

SS7 link %1 in service.

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

1288003

Message

SS7 link %1 out of service.

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the NIC and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the NIC and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

Contact the Support Center.

128800A

Message

SS7 linkset %1 unavailable.

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the NIC and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

128800B

Message

SS7 linkset %1 available.

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the NIC and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

1288101

Message

BTNIC Gateway ONLINE.

Severity

Informational

Type

Clear

Description

The NIC Gateway has entered the online state. The Routing Client must now be configured, started, and brought online for the NIC to become fully operational. This sequence will proceed automatically.

Action

No action is required.

1288102

Message

BTNIC Gateway STOPPED. (%1)

Severity

Error

Type

Raise

Description

The NIC Gateway has stopped operation due to the specified error code. All virtual circuits are blocked. The network should adjust by sending calls to the Router through an alternate path utilizing a different NIC. This can be caused by a communication problem between the NIC and the Router, by a problem with the Router, or by an invalid NIC configuration.

Action

This event can be caused by a transient problem which may be automatically corrected as indicated by a 'Gateway online' event. If the problem persists for more than three minutes, the Support Center should be alerted to investigate and correct the problem.

12A0001

Message

Message Delivery Service ( MDS ) feed from the Router to the Logger has failed.

Severity

Error

Type

Raise

Description

Message Delivery Service ( MDS ) feed from the Router to the Logger has failed. Indicates MDS event feed connection from ICM Router to CSFS process on the Logger has failed.

Action

No action is required.

12A0002

Message

MDS In Service

Severity

Informational

Type

Clear

Description

Indicates MDS event feed connection from ICM Router to CSFS process has connected.

Action

If not planned startup of system, determine if event is due to process, network, or system failure.

12A4001

Message

SDDSN Registration has been completed with system: %1, process: %2, using unique ID: %3. The registered system can now send diagnostic data to the TAC via the SDDSN server.

Severity

Informational

Type

Clear

Description

A system (%1), via process (%2), connected to the SDDSN server has successfully registered as a valid endpoint using the unique ID (%3). The system can now start sending diagnostic event data to the central TAC using the SDDSN server.

Action

No action is required.

12A4002

Message

SDDSN Unregistration was never received from system: %1, process: %2, using unique ID: %3. The registered system abruptly disconnected from the SDDSN server.

Severity

Error

Type

Raise

Description

A system (%1), via process (%2), connected to the SDDSN server has failed to unregistered as a valid endpoint using the unique ID (%3). This indicates that the system abruptly disconnected from the SDDSN server.

Action

This could indicate that the SDDSN server has failed or the TCP/IP connection to the server was lost. If this is a fault tolerant SDDSN server, check to see if the secondary SDDSN server has successfully re-registered the system(%1). This would be indicated by a CLEAR condition to this alarm while the side of SDDSN that is reporting would be the other SDDSN server. If the primary SDDSN server is still running, check to see if you can ping between the system(%1) and the primary SDDSN server. Other scenarios include a simplex SDDSN server failure / lost TCP/IP connection or the system(%1) that was communicating with the SDDSN server has somehow failed.

12A4003

Message

SDDSN Unregistration has been received from system: %1, process: %2, using unique ID: %3. The registered system has indicated that it will stop sending diagnostic data to the TAC via the SDDSN server.

Severity

Informational

Type

Clear

Description

A system (%1), via process (%2), connected to the SDDSN server has successfully unregistered as a valid endpoint using the unique ID (%3). This indicates that the system gracefully disconnected from the SDDSN server.

Action

No action is required.

12A400A

Message

The SDDSN server is missing, or has outdated, resource files and cannot decipher messages for product %1, (%3). Message ID = %2

Severity

Error

Type

Single-state Raise

Description

An event has been received that the SDDSN server cannot decipher using the resource files (message DLLs) because they are missing or out of date. The SDDSN server has forwarded the ciphered event, and then disconnected the system that generated that event. %1 is the product number (in decimal). %2 is the Message ID that was sent. A value of 0 indicates that none of the messages can be deciphered. %3 is the name of the product.

Action

The SDDSN server needs to have an updated installation of the resource files that are shipped with the product (%3). If %3 indicates 'Unknown', contact the support center to get a correlation between %1 and the actual product name. Install the updated support files for that product on the SDDSN server and restart it. This update will contain files named MSGSn.DLL and CATn.DLL where the 'n' should be replaced with the number %1 from this error message (e.g. MSGS2.DLL, CAT2.DLL, etc.).

12A4010

Message

The client system: %3, attempted to send an incompatible version %1 SDDSN event. The current version supported is %2.

Severity

Error

Type

Single-state Raise

Description

An event has been received by a client system using an incompatible version of the SDDSN protocol.

Action

The client system need to be configured to send the correct version of the SDDSN protocol, or the SDDSN server needs to be upgraded to support the desired version.

12B0013

Message

Application Gateway has failed. Application Gateway ID = %1

Severity

Error

Type

Single-state Raise

Description

An application gateway connection has failed. This means that the application gateway process has attempted to connect to the host the number of times indicated in the Session Retry Limit field and has failed. It will not try to reconnect again until the connection is taken out of service and brought back into service.

Action

First determine why the application gateway process cannot connect to the host. Either the host process is not running or the communication link between the two machines is not working. Once this problem is fixed, use Application Gateway list tool in the Configuration Manager to take the application gateway process Out Of Service and then bring it back in service.

12B001F

Message

Application Gateway has connected with the host. Application Gateway ID = %1

Severity

Informational

Type

Clear

Description

The application gateway is now connected to the host process.

Action

No action is required.

12B0020

Message

Application Gateway is not connected to the host. Application Gateway ID = %1. Routing may be impacted.

Severity

Error

Type

Raise

Description

An external application used in some Scripts has disconnected from the specified Application Gateway. Error recovery mechanisms will attempt to reconnect. Routing may be impacted.

Action

Support group for external application should be contacted. If host application has been off line for extended period, re-starting Application Gateway process may be necessary to re-connect.

12C8200

Message

Communications to CICR %1 is ONLINE.

Severity

Informational

Type

Clear

Description

At least one link with this CICR is now open and carrying traffic.

Action

No action is required.

12C8201

Message

Communications to CICR %1 is OFFLINE.

Severity

Error

Type

Raise

Description

For some reason all the links to the CICR have terminated or were never established. If any links were established, there should have been messages describing when and why the link or links failed. If configured to do so the CIC will continue to attempt to open the links.

Action

Determine why communications is not being established which may include LAN or WAN configuration or the CICR machine failing.

12C8202

Message

Link to CICR %1 side %2 is now ONLINE.

Severity

Informational

Type

Clear

Description

A session with this CICR's side is now open and carrying traffic.

Action

No action is required.

12C8203

Message

Link to CICR %1 side %2 is OFFLINE.

Severity

Error

Type

Raise

Description

For some reason the link to the CICR has terminated or was never established. There is usually an error message preceding this message in the log file which gives an explanation for the link going down. If configured to do so the CIC will continue to attempt to open the link.

Action

Determine why the link is not being established which may include LAN or WAN configuration.

12C8204

Message

Configuration for Link to CICR %1 side %2 is now VALID.

Severity

Informational

Type

Clear

Description

The configuration for the connection between the Network ICM and the CICR's side is now valid.

Action

No action is required.

12C8205

Message

Configuration for Link to CICR %1 side %2 is VOID.

Severity

Error

Type

Raise

Description

The configuration for the connection between the Network ICM and the CICR's side is not valid. This is usually due to either the IP Address or Instance Number being invalid. However, if a link or number of links were deconfigured and reconfigured before the original links could be closed, the system would not be able to keep multiple copies of the configuration and hence would produce this error. If the latter problem occurs, simply reconfigure the link or links after they have had time to close.

Action

Check the IP Address, Instance Number, and Preferred Side in the ICM Configuration for the Customer ICM and update the central data base.

12C8206

Message

Link from CIC Side A to CICR %1 Side %2 is now ONLINE.

Severity

Informational

Type

Clear

Description

A session with this CICR's side is now open and carrying traffic.

Action

No action is required.

12C8207

Message

Link from CIC Side A to CICR %1 Side %2 is OFFLINE.

Severity

Error

Type

Raise

Description

For some reason the link to the CICR has terminated or was never established. There is usually an error message preceding this message in the log file which gives an explanation for the link going down. If configured to do so the CIC will continue to attempt to open the link.

Action

Determine why the link is not being established which may include LAN or WAN configuration.

12C8208

Message

Configuration for Link between CIC Side A and CICR %1 Side %2 is now VALID.

Severity

Informational

Type

Clear

Description

The configuration for the connection between the Network ICM and the CICR's side is now valid.

Action

No action is required.

12C8209

Message

Configuration for Link between CIC Side A and CICR %1 Side %2 is VOID.

Severity

Error

Type

Raise

Description

The configuration for the connection between the Network ICM and the CICR's side is not valid. This is usually due to either the IP Address or Instance Number being invalid. However, if a link or number of links were deconfigured and reconfigured before the original links could be closed, the system would not be able to keep multiple copies of the configuration and hence would produce this error. If the latter problem occurs, simply reconfigure the link or links after they have had time to close.

Action

Check the IP Address, Instance Number, and Preferred Side in the ICM Configuration for the Customer ICM and update the central data base.

12C8210

Message

Link from CIC Side B to CICR %1 Side %2 is now ONLINE.

Severity

Informational

Type

Clear

Description

A session with this CICR's side is now open and carrying traffic.

Action

No action is required.

12C8211

Message

Link from CIC Side B to CICR %1 Side %2 is OFFLINE.

Severity

Error

Type

Raise

Description

For some reason the link to the CICR has terminated or was never established. There is usually an error message preceding this message in the log file which gives an explanation for the link going down. If configured to do so the CIC will continue to attempt to open the link.

Action

Determine why the link is not being established which may include LAN or WAN configuration.

12C8212

Message

Configuration for Link between CIC Side B and CICR %1 Side %2 is now VALID.

Severity

Informational

Type

Clear

Description

The configuration for the connection between the Network ICM and the CICR's side is now valid.

Action

No action is required.

12C8213

Message

Configuration for Link between CIC Side B and CICR %1 Side %2 is VOID.

Severity

Error

Type

Raise

Description

The configuration for the connection between the Network ICM and the CICR's side is not valid. This is usually due to either the IP Address or Instance Number being invalid. However, if a link or number of links were deconfigured and reconfigured before the original links could be closed, the system would not be able to keep multiple copies of the configuration and hence would produce this error. If the latter problem occurs, simply reconfigure the link or links after they have had time to close.

Action

Check the IP Address, Instance Number, and Preferred Side in the ICM Configuration for the Customer ICM and update the central data base.

12D800A

Message

Network ICM %1 is now accessible.

Severity

Informational

Type

Clear

Description

The ICRP NIC has established its first communication session with the indicated Network ICM. This indicates that network connectivity exists to the indicated NICR.

Action

No action is required.

12D800B

Message

Network ICM %1 is no longer accessible.

Severity

Error

Type

Raise

Description

The ICRP NIC no longer has any communication sessions established with the indicated Network ICM. This points to a problem with the indicated NICR, or a problem with network connectivity.

Action

ICRP Network support should be contacted regarding this problem.

12E8006

Message

CONNECTION MONITOR SERVICE: Enterprise CTI session established by Client %1 (%2) at %3.

Severity

Informational

Type

Clear

Description

An Enterprise CTI session has been opened by ClientID %1 (Signature %2) from IP address %3.

Action

No action is required.

12E8007

Message

CONNECTION MONITOR SERVICE: Enterprise CTI session closed by Client %1 (%2) at %3.

Severity

Warning

Type

Raise

Description

The Enterprise CTI session with ClientID %1 (Signature %2) at IP address %3 has been closed by the client.

Action

This indicates that an Enterprise CTI Client application that is normally always connected to the Enterprise CTI Server has closed its connection. The CTI Client application software may need to be checked for proper operation.

12E8008

Message

CONNECTION MONITOR SERVICE: Enterprise CTI session terminated with Client %1 (%2) at %3.

Severity

Error

Type

Raise

Description

The Enterprise CTI session with ClientID %1 (Signature %2) at IP address %3 has been terminated by the Enterprise CTI Server.

Action

This indicates that an Enterprise CTI Client application that is normally always connected to the Enterprise CTI Server has been disconnected due to errors. If the problem persists, the CTI Client application software may need to be checked for proper operation.

12E800C

Message

Client:%1 Object:%2 Normal Event Report: %3

Severity

Informational

Type

Clear

Description

The Enterprise CTI client %1 application software has reported the following normal event for object %2: %3.

Action

No action is required.

12E800D

Message

Client:%1 Object:%2 Warning Event Report: %3

Severity

Warning

Type

Raise

Description

The Enterprise CTI client %1 application software has reported the following warning for object %2: %3.

Action

This indicates that the CTI Client application software has detected a possible error or other abnormal condition and may need to be checked for proper operation.

12E800E

Message

Client:%1 Object:%2 Error Event Report: %3

Severity

Error

Type

Raise

Description

The Enterprise CTI client %1 application software has reported the following error for object %2: %3.

Action

This indicates that the CTI Client application software has detected an error condition and may need to be checked for proper operation.

12E800F

Message

A Version 13 or prior CTI ClientID %1 (%2) at %3 connected with Agent multi line ENABLED.

Severity

Warning

Type

Raise

Description

A CTI Client %1 (Signature %2) from IP address %3 with a version prior to 14 has connected to CTI-Server that supports multi-line phones. Problems may be encountered with that application depending upon what messages/devices, etc. it processes events for.

Action

Check with the vendor of the software and see if they have ensured compatability.

12E8010

Message

A Version 13 or prior CTI ClientID %1 (%2) at %3 disconnected with Agent multi line ENABLED.

Severity

Warning

Type

Clear

Description

A CTI Client %1 (Signature %2) from IP address %3 with a version prior to 14 has connected to CTI-Server that supports multi-line phones. Problems may be encountered with that application depending upon what messages/devices, etc. it processes events for.

Action

Check with the vendor of the software and see if they have ensured compatability.

12F8009

Message

SCP [%1:%2] is now accessible.

Severity

Informational

Type

Clear

Description

The NORTEL NIC has established a communication session with the indicated SCP. This indicates that network connectivity exists to the indicated SCP.

Action

No action is required.

12F800A

Message

SCP [%1:%2] is no longer accessible.

Severity

Error

Type

Raise

Description

The NORTEL NIC has disconnected the communication sessions established with the indicated SCP.

Action

Nortel network support should be contacted regarding this problem.

12F800C

Message

SCP [%1:%2] Accessible But Session to Other Side SCP[%1:%3] is still Active.

Severity

Informational

Type

Clear

Description

The NORTEL NIC has established a communication session with the indicated SCP and Side while a session to the other side of the SCP is still active. This indicates that a failover situation to the SCP has occurred.

Action

Determine cause of Failover

12F8200

Message

NTGATE ONLINE.

Severity

Informational

Type

Clear

Description

The NORTEL NIC is online and is prepared to accept route requests from the Nortel network.

Action

No action is required.

12F8201

Message

NTGATE OFFLINE.

Severity

Error

Type

Raise

Description

The NORTEL NIC is offline and cannot accept route requests from the Nortel network.

Action

No action is required.

1338009

Message

StentorGate OFFLINE.

Severity

Error

Type

Raise

Description

The Stentor NIC is offline and cannot accept route requests from the Stentor network.

Action

No action is required.

133800A

Message

StentorGate ONLINE.

Severity

Informational

Type

Clear

Description

The Stentor NIC is online and is prepared to accept route requests from the Stentor network.

Action

No action is required.

133800B

Message

%1: Gateway is not in service or not reachable.

Severity

Error

Type

Raise

Description

The Stentor NIC either cannot establish or has lost communication with the indicated ATfG.

Action

Stentor network support should be contacted regarding this problem.

133800C

Message

%1: Connection established.

Severity

Informational

Type

Clear

Description

The Stentor NIC has established a communication session with the indicated ATfG. This indicates that network connectivity exists to the indicated ATfG.

Action

No action is required.

1340017

Message

Session for GATEWAY[%1] Connect FAILED to GATEWAY at Port %2 at Address %3.

Severity

Error

Type

Raise

Description

INAP NIC was unable to connect to the GATEWAY on the INAP network.

Action

Confirm GATEWAY is available, Configuration of IP address and Port are correct, and Network connectivity would allow for connection

1348009

Message

GATEWAY [%1] is now accessible.

Severity

Informational

Type

Clear

Description

The INAP NIC has established a communication session with the indicated GATEWAY. This indicates that network connectivity exists to the indicated GATEWAY.

Action

No action is required.

134800A

Message

GATEWAY [%1] is no longer accessible.

Severity

Error

Type

Raise

Description

The INAP NIC has disconnected the communication sessions established with the indicated GATEWAY.

Action

INAP network support should be contacted regarding this problem.

134800C

Message

GATEWAY [%1] is not accessible.

Severity

Error

Type

Raise

Description

Although connected, the INAP NIC cannot establish a session with the indicated GATEWAY.

Action

INAP network support should be contacted regarding this problem.

1348200

Message

INAPGATE ONLINE.

Severity

Informational

Type

Clear

Description

The INAP NIC is online and is prepared to accept route requests from the INAP network.

Action

No action is required.

1348201

Message

INAPGATE OFFLINE.

Severity

Error

Type

Raise

Description

The INAP NIC is offline and cannot accept route requests from the INAP network.

Action

No action is required.

1358004

Message

INRCEngine (DeviceID=%1) Initiating Admission Control.

Severity

Error

Type

Raise

Description

Routing Client Engine is refusing new calls due to a larger than normal backlog of calls. This may be due to a problem in the Router. The Routing Client Engine is now returning overload responses to new call requests and continuing to process existing calls.

Action

If there is a problem in the Router, it may be a transient problem that clears without intervention. If, however, the overload condition does not end within three minutes, as indicated by an 'terminating admission control' event, the Support Center should be alerted to investigate and correct the problem.

1358005

Message

INRCEngine (DeviceID=%1) Terminating Admission Control.

Severity

Informational

Type

Clear

Description

The backlog of calls that caused Admission Control to be initiated has now been reduced to an acceptable level. Normal call routing has resumed.

Action

No action is required.

135800A

Message

INRCEngine (DeviceID=%1) Initiating Restriction Control for CalledParty '%2'.

Severity

Warning

Type

Raise

Description

Routing Client Engine is restricting the rate of new calls with the indicated called party number prefix due to a larger than normal backlog of calls.

Action

No action is required.

135800B

Message

INRCEngine (DeviceID=%1) Terminating Restriction Control on CalledParty '%2'.

Severity

Informational

Type

Clear

Description

Routing Client Engine is no longer restricting calls with the indicated called party number prefix.

Action

No action is required.

1368002

Message

SS7 link %1 in service.

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

1368003

Message

SS7 link %1 out of service.

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the INAP Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the INAP Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

Contact the Support Center.

136800A

Message

SS7 linkset %1 unavailable.

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the INAP Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

136800B

Message

SS7 linkset %1 available.

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the INAP Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

1368014

Message

SS7 link %1 of linkset %2 is in service.

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

1368015

Message

SS7 link %1 of linkset %2 is out of service.

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the INAP Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the INAP Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

Contact the Support Center.

1368101

Message

INAP Gateway ONLINE.

Severity

Informational

Type

Clear

Description

The INAP Gateway has entered the online state. Traffic flow between the NIC and the SS7 network is enabled.

Action

No action is required.

1368102

Message

INAP Gateway STOPPED. (%1)

Severity

Error

Type

Raise

Description

The INAP Gateway has stopped operation due to the specified error code. The INAP subsystem is prohibited. The network should adjust by sending calls to the Router through an alternate path utilizing a different INAP Gateway. This can be caused by a communication problem between the INAP Gateway and the NIC, by a problem with the Router, or by an adminstrative INAP Gateway command.

Action

This event can be caused by a transient problem which may be automatically corrected as indicated by a 'INAP Gateway online' event. If the problem persists for more than three minutes, the Support Center should be alerted to investigate and correct the problem.

138800A

Message

Network ICM %1 is now accessible.

Severity

Informational

Type

Clear

Description

The INCRP NIC has established its first communication session with the indicated Network ICM. This indicates that network connectivity exists to the indicated NICR.

Action

No action is required.

138800B

Message

Network ICM %1 is no longer accessible.

Severity

Error

Type

Raise

Description

The INCRP NIC no longer has any communication sessions established with the indicated Network ICM. This points to a problem with the indicated NICR, or a problem with network connectivity.

Action

INCRP Network support should be contacted regarding this problem.

139800A

Message

Network ICM %1 is now accessible.

Severity

Informational

Type

Clear

Description

The NEC NIC has established its first communication session with the indicated SCP. This indicates that network connectivity exists to the indicated SCP.

Action

No action is required.

139800B

Message

Network ICM %1 is no longer accessible.

Severity

Error

Type

Raise

Description

The NEC NIC no longer has any communication sessions established with the indicated SCP. This points to a problem with the indicated SCP, or a problem with network connectivity.

Action

NEC Network support should be contacted regarding this problem.

13A8202

Message

Dialogue on SVC %1 is now OPEN.

Severity

Informational

Type

Clear

Description

A dialogue with the SCP is now open and available to carry traffic.

Action

No action is required.

13A8203

Message

Dialogue on SVC %1 is now CLOSED.

Severity

Error

Type

Raise

Description

The NIC has an existing SVC open to the SCP and is waiting for a dialogue open message. The NIC has waited for a configured amount of time and has not received a dialogue open message.

Action

Determine if the SCP application is runningand sending open requests.

13A8206

Message

FTGATE ONLINE.

Severity

Informational

Type

Clear

Description

The France Telecom NIC is online and is prepared to accept route requests from the network.

Action

No action is required.

13A8207

Message

FTGATE OFFLINE.

Severity

Error

Type

Raise

Description

The France Telecom NIC is offline and cannot accept route requests from the network.

Action

No action is required.

13E0002

Message

Message Integration Service ( MIS ) was unable to connect to %1%2 on %3 TCP/IP Port %4.

Severity

Error

Type

Raise

Description

Message Integration Service was unable to connect to the indicated component and address.

Action

Confirm Component is available, Configuration of IP address(es) and Port(s) are correct, and Network connectivity would allow for connection

13E0003

Message

Connection to %1%2 on Address[%3:%4] Succeeded.

Severity

Informational

Type

Clear

Description

Message Integration Service was able to connect to the indicated component and address.

Action

No action is required.

13E0004

Message

Message Integration Service ( MIS ) was unable to open a session to %1%2.

Severity

Error

Type

Raise

Description

Message Integration Service was unable to open a session to the indicated component

Action

No action is required.

13E0005

Message

Session to %1%2 Opened.

Severity

Informational

Type

Clear

Description

Message Integration Service was able to open a session to the indicated component and address.

Action

No action is required.

13E0006

Message

TrunkGroup:%1 Trunk:%2 Received in Msg from Vru-%3 Not Configured

Severity

Error

Type

Single-state Raise

Description

A message pertaining to the indicated trunk group and trunk has not been configured with MIS

Action

Configure Extension, Trunk Group, and Trunk in MIS

13E0007

Message

Call Tracking Error: %1

Severity

Error

Type

Single-state Raise

Description

A call within MIS could not be tracked successfully.

Action

Determine where tracking problem occurred and correct (For MIS problem could be MIS, VRU, or PG)

13F8200

Message

Session with Client Id %1 SCP index %2 configuration valid.

Severity

Informational

Type

Clear

Description

If a configuration error has occurred, it is cleared when the session is closed.

Action

No action is required.

13F8201

Message

Session with Client Id %1 SCP index %2 configuration invalid.

Severity

Error

Type

Raise

Description

A problem has occurred with the capabilities or notification masks for this session. Either the mask sent in the open message had undefined bits set or the Router requested an action which was not configured in the open session message.

Action

Determine if the SCP is on line and if the communications links are available.

13F8202

Message

Session with Client Id %1 SCP index %2 is now OPEN.

Severity

Informational

Type

Clear

Description

A session with the SCP is now open and available to carry traffic.

Action

No action is required.

13F8203

Message

Session with Client Id %1 SCP index %2 is now CLOSED.

Severity

Error

Type

Raise

Description

No session is currently opened with the SCP. The SCP index indicates the relative position of that SCP's configuration in the NT Registry.

Action

Determine if the SCP is on line and if the communications links are available.

13F8206

Message

CRSP GATE ONLINE.

Severity

Informational

Type

Clear

Description

The CRSP NIC is online and is prepared to accept route requests from the network.

Action

No action is required.

13F8207

Message

CRSP GATE OFFLINE.

Severity

Error

Type

Raise

Description

The CRSP NIC is offline and cannot accept route requests from the network.

Action

No action is required.

1420017

Message

Session for GATEWAY[%1] Connect FAILED to GATEWAY at Port %2 at Address %3.

Severity

Error

Type

Raise

Description

CWC NIC was unable to connect to the GATEWAY on the CWC network.

Action

Confirm GATEWAY is available, Configuration of IP address and Port are correct, and Network connectivity would allow for connection

1428009

Message

GATEWAY [%1] is now accessible.

Severity

Informational

Type

Clear

Description

The CWC NIC has established a communication session with the indicated GATEWAY. This indicates that network connectivity exists to the indicated GATEWAY.

Action

No action is required.

142800A

Message

GATEWAY [%1] is no longer accessible.

Severity

Error

Type

Raise

Description

The CWC NIC has disconnected the communication sessions established with the indicated GATEWAY.

Action

CWC network support should be contacted regarding this problem.

142800C

Message

GATEWAY [%1] is not accessible.

Severity

Error

Type

Raise

Description

Although connected, the CWC NIC cannot establish a session with the indicated GATEWAY.

Action

CWC network support should be contacted regarding this problem.

1428200

Message

C&W NIC Routing Client is ONLINE.

Severity

Informational

Type

Clear

Description

The CWC NIC is online and is prepared to accept route requests from the CWC network.

Action

No action is required.

1428201

Message

C&W NIC Routing Client is OFFLINE.

Severity

Error

Type

Raise

Description

The CWC NIC is offline and cannot accept route requests from the CWC network.

Action

No action is required.

1428203

Message

SS7 link %1 in service.

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

1428204

Message

SS7 link %1 out of service.

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the INAP Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the INAP Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

Contact the Support Center.

142820B

Message

SS7 linkset %1 unavailable.

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the INAP Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

142820C

Message

SS7 linkset %1 available.

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the INAP Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

1428210

Message

INAP Gateway ONLINE.

Severity

Informational

Type

Clear

Description

The INAP Gateway has entered the online state. Traffic flow between the NIC and the SS7 network is enabled.

Action

No action is required.

1428211

Message

INAP Gateway STOPPED. (%1)

Severity

Error

Type

Raise

Description

The INAP Gateway has stopped operation due to the specified error code. The INAP subsystem is prohibited. The network should adjust by sending calls to the Router through an alternate path utilizing a different INAP Gateway. This can be caused by a communication problem between the INAP Gateway and the NIC, by a problem with the Router, or by an adminstrative INAP Gateway command.

Action

This event can be caused by a transient problem which may be automatically corrected as indicated by a 'INAP Gateway online' event. If the problem persists for more than three minutes, the Support Center should be alerted to investigate and correct the problem.

1428310

Message

SS7 Link is out of service (Gateway PC=%1, Linkset RPC=%2, Link SLC=%3) (%4).

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the SS7 Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the SS7 Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

No action is required.

1428311

Message

SS7 Link is in service (Gateway PC=%1, Linkset RPC=%2, Link SLC=%3).

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

1428312

Message

SS7 linkset unavailable (Gateway PC=%1, Linkset RPC=%2).

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the SS7 Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

1428313

Message

SS7 linkset available (Gateway PC=%1, Linkset RPC=%2).

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the SS7 Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

1438000

Message

Blended Agent Campaign Manager on [%1] is down.

Severity

Error

Type

Raise

Description

The Blended Agent Campaign Manager is not running. Dialer(s) will only run for a short period of time without a Campaign Manager. In addition, configuration messages will not be forwarded to Dialer(s) or the Import process.

Action

Make sure the Campaign Manager process is enabled in the registry. Also, check that the Blended Agent database server is running. The Blended Agent private database should have been created with the ICMDBA tool.

1438001

Message

Blended Agent Campaign Manager on [%1] is up.

Severity

Informational

Type

Clear

Description

Blended Agent Campaign Manager is ready to distribute customer records and configuration data.

Action

No action is required.

1438002

Message

Failed to execute import into table [%1] due to a change in the tables' schema.

Severity

Error

Type

Single-state Raise

Description

The schema for a specified table has been changed but the overwrite option has not been enable. This means that an existing database table does not match the configured import.

Action

Change the import to an overwrite import. This will drop the existing customer table and create a new table that will match the import. Please note that all existing customer data for that import will be lost.

1438003

Message

Import failed due to an invalid table [%1] definition.

Severity

Error

Type

Single-state Raise

Description

Could not create the specified table due to invalid import schema definition.

Action

Check that all table columns for the failed import are correct. Making a character column too long could cause this failure.

1438004

Message

Failed to import data into table [%1].

Severity

Error

Type

Single-state Raise

Description

This error could occur if the import file did not match the table definition.

Action

Check that the import table definition matches the import file.

1438005

Message

Failed to build dialing list from table [%1].

Severity

Error

Type

Single-state Raise

Description

A Dialing list could not be populated from the specified table.

Action

Check if another process has the dialing list table locked. For example, if a report was running on the table while the dialing list was being generated.

1438006

Message

Could not open [%1] database.

Severity

Error

Type

Single-state Raise

Description

The Blended Agent private database has not been initialized or SQL Server is not running.

Action

Make sure SQL Server is running. Check the ODBC configuration settings for the Blended Agent private database. Was the ICMDBA tool run to create the Blended Agent private database?

1438007

Message

An import was started but it's configuration was deleted while it was running.

Severity

Error

Type

Single-state Raise

Description

An import started running but part of it's configuration was deleted before it was able to do anything.

Action

Reschedule the import.

1438008

Message

Blended Agent CTI Server connection on computer [%1] is down.

Severity

Error

Type

Raise

Description

The Blended Agent CTI Server connection has been terminated.

Action

Make sure CTI Server is active. Also make sure the PIM has connectivity to the switch.

1438009

Message

Blended Agent CTI Server connection on computer [%1] is active.

Severity

Informational

Type

Clear

Description

Blended Agent CTI Server connection is active.

Action

No action is required.

1438010

Message

Dialer telephony port [%1] is not functioning correctly.

Severity

Error

Type

Raise

Description

A telephony error has occured on a specific Dialer port. This may indicate a fault on the Dialogic telephony card, or the interface card on the switch. However, a more likely scenario is that a T1 line may have been disconnected or cut.

Action

Check that all wires going to the Dialer and the switch are intact. If port 0 failed it means the first port on the first telepohony card has received a failure message from the telephony driver. The first telephony card is the one that is assigned the lowest ID. The cards ID is assigned by a hardware switch on the top of the card. Ports are numbered consecutively across all ports.

1438011

Message

Blended Agent telephony port [%1] has recovered.

Severity

Informational

Type

Clear

Description

A previously malfunctioning telephony port has received a message from the telephony driver indicating the ports is back in service.

Action

No action is required.

1438012

Message

BAImport is down on the computer [%1].

Severity

Error

Type

Raise

Description

BAImport is not running on the specified computer.

Action

Please check that the Import process has not been shutdown. Check that the BA Private database has been created. Also, check that SQL Server is running.

1438013

Message

BAImport is up on the computer [%1].

Severity

Informational

Type

Clear

Description

BAImport is running on the specified computer.

Action

No action is required.

1438014

Message

Dialer is down on the computer [%1].

Severity

Error

Type

Raise

Description

Dialer is down on the specified computer.

Action

Please check that the Dialogic drivers are configured and running. Also verify that the Dialer has been started by Node Manager.

1438015

Message

Dialer is up on the computer [%1].

Severity

Informational

Type

Clear

Description

Dialer is up on the specified computer.

Action

No action is required.

1438018

Message

Failed to rename or delete the import file for Import Rule Id: %1. This Import Rule has been temporarily disabled. To correct this condition: manually remove the import file and disable and re-enable the import rule using Import Configuration Component.

Severity

Error

Type

Single-state Raise

Description

Failed to rename or delete the import file for Import Rule Id: [id; filename]. This Import Rule has been temporarily disabled. To correct this condition: manually remove the import file and disable and re-enable the import rule using Import Configuration Component.

Action

File polling is enabled for this import rule. After the import, the BAImport process was unable to rename or delete the file. This import rule is temporarily disabled. Rename or delete the import file, disable and re-enable this import rule from the BAImport Configuration Component.

1438019

Message

Campaign [%1] trying to [%2] and database timed out.

Severity

Error

Type

Single-state Raise

Description

Campaign [campaign name] tried to run a query [query name] and database timed out.

Action

No action is required.

1438020

Message

Database is running out of space.

Severity

Error

Type

Single-state Raise

Description

Database is running out of space.

Action

Please create some space in the database.

1438021

Message

The Agent SkillGroup [%1] recieved is not the configured SkillGroup [%2] for the Campaign [%3].

Severity

Error

Type

Single-state Raise

Description

The Agent Skill group recieved is not configured for this Campaign.

Action

Make Sure the Skill Group configured in the script is the same as the Skill Group configured in the Campaign.

1438022

Message

Timeout happening for the call on Port [%1]. Time to get the MR response : [%2 seconds].

Severity

Warning

Type

Single-state Raise

Description

Timeout happening for the call on Port.

Action

Timeout happening for a call on Port. Check the Registry Key TimeToWaitForMRIResponse.

1438023

Message

Media Routing PIM Disconnected with the Dialer [%1].

Severity

Error

Type

Raise

Description

Media Routing PIM Disconnected with the Dialer.

Action

Check whether the MR PIM is active or not.

1438024

Message

MR PIM connected to Dialer [%1].

Severity

Error

Type

Clear

Description

MR PIM connected to Dialer [dialer name].

Action

No action is required.

1438025

Message

Import ID [%1] has more than 10000 Errors.

Severity

Error

Type

Single-state Raise

Description

Import Process has more than 10000 Errors.

Action

Restart the Import Process.

1438026

Message

Dialer [%1] with incorrect protocol version trying to connect.

Severity

Error

Type

Single-state Raise

Description

Dialer with incorrect protocol version trying to connect.

Action

Please check the Dialer version.

1438027

Message

Campaign [%1] DNC list to be imported has exceeded the total number of DNC Records allowed. Please check the CampaignManager log files for more details.

Severity

Error

Type

Single-state Raise

Description

The DNC List to be imported has exceeded the number of DNC Records set by ConfigLimit

Action

Please check the DNC record limit set by the ConfigLimit tool.

1438028

Message

For %1 process System Out Of Memory.

Severity

Error

Type

Single-state Raise

Description

Memory Overflow. Not able to instantiate or assign enough memory.

Action

This is a memory outage, and the configuration of the system may not be sufficient.

1438029

Message

Dialer: Unknown Port Owner [%1]

Severity

Error

Type

Single-state Raise

Description

Dialer: Unknown Port Owner.

Action

Please check the Administrator scripts.

1438030

Message

Cannot find key [%1] in the Registry.

Severity

Error

Type

Single-state Raise

Description

Cannot find key in the Registry.

Action

Please ensure that the installation process went smooth.

1438031

Message

Unable to open Registry key: [%1]

Severity

Error

Type

Single-state Raise

Description

Unable to open Registry key.

Action

Please ensure that the installation process went smooth.

1438032

Message

Campaign Manager could not connect to the BA private Database.

Severity

Error

Type

Single-state Raise

Description

Campaign Manager could not connect to the BA private Database.

Action

Make sure the SQL Server is running and the Blended Agent private database is initialized .

1438033

Message

Dialer attempted to connect to incorrect Campaign Manager version [%1], required version [%2]

Severity

Error

Type

Single-state Raise

Description

Dialer attempted to connect to incorrect Campaign Manager version.

Action

Please ensure that the CampaignManager is compatible with the Dialer Version.

1438034

Message

Your configured dialer type [%1] doesn't match this dialer type [%2]

Severity

Error

Type

Single-state Raise

Description

Your configured dialer type doesn't match this dialer type.

Action

Please check the dialer type configured. IP or SIP.

1438035

Message

Dialer has too many ports configured [%1], maximum allowed [%2]

Severity

Error

Type

Single-state Raise

Description

Dialer has too many ports configured.

Action

Please decrease the number of Ports configured.

1438036

Message

Campaign Manager: Unable to convert System Time to FileTime

Severity

Error

Type

Single-state Raise

Description

Campaign Manager: Unable to convert System Time to FileTime

Action

No action is required.

1438037

Message

Blended Agent connection to SIP Server [%1] on computer [%2] is down, heart beat failure detected

Severity

Error

Type

Raise

Description

Blended Agent SIP Server heart beat failure, the connection is down.

Action

Please make sure SIP Server is alive and reachable from Blended Agent SIP dialer.

1438038

Message

Blended Agent connection to SIP Server [%1] on computer [%2] is up, heart beat ack. detected.

Severity

Informational

Type

Clear

Description

Blended Agent SIP Server heart beat ack. received, the connection is up.

Action

No action is required.

1438039

Message

Current private database version is [%1]. Required version is [%2].

Severity

Error

Type

Single-state Raise

Description

Blended Agent private database version is not correct. It needs to be upgraded using EDMT.

Action

Please upgrade private database to the correct version using EDMT for this release.

1438040

Message

Missing\incorrect local Static Route File is detected on [%1] in the directory, ..\icm\[%2]\Dialer.].

Severity

Error

Type

Single-state Raise

Description

Static route file, ..\Dialer\DNPHost, is missing or has no valid static route entry when configuring the SIP Dialer to connect to voice Gateway.

Action

Re-run the Dialer setup to install smaple DNPHost file, and/or enter valid static route entry.

1438041

Message

CPA is disabled on voice gateway [%1],Number of calls without CPA: [%2].

Severity

Error

Type

Single-state Raise

Description

CPA is disabled or not supported on voice gateway.

Action

Please enable CPA on voice gateway.

1438042

Message

Action Required : BA Db Space Availability Remaining is very less: [%1%%]

Severity

Error

Type

Single-state Raise

Description

BA Database Space Utilization has reached the Threshold Limit.

Action

Please increase the DB space utilization or remove unnecesary records from the BA Database.

1438043

Message

[%1] has insufficient records [%2] in the last one minute on the dialer machine [%3]

Severity

Informational

Type

Single-state Raise

Description

Campaign skill group has insufficient customer records.

Action

Please increase the 'records to cache' from the Campaign configuration.

1438044

Message

Voice Gateway has been overdialed in the last [%1] seconds. Resource Not Available Rate is %2%%, Configured-Current Port Throttle: [%3].

Severity

Warning

Type

Single-state Raise

Description

The capacity of Voice Gateway or Carrier has been exceeded.

Action

Please check the capacity of Voice Gateway or Carrier, and adjust the value of 'Port Throttle' from the Dialer Configuaration accordingly.

1438045

Message

SIP Dialer has decreased the port throttle by [%1] since VGW overdialing has been detected in the last [%2] seconds. Adjusted-Configured Port throttle: [%3].

Severity

Warning

Type

Single-state Raise

Description

SIP Dialer decreases the port throttle since the capacity of Voice Gateway or Carrier is exceeded.

Action

Please adjust the value of 'Port Throttle' from the Dialer configuration or check BOM to do proper sizing calculation for Outbound Dialer.

1440017

Message

Session for GATEWAY[%1] Connect FAILED to GATEWAY at Port %2 at Address %3.

Severity

Error

Type

Raise

Description

ENERGIS NIC was unable to connect to the GATEWAY on the ENERGIS network.

Action

Confirm GATEWAY is available, Configuration of IP address and Port are correct, and Network connectivity would allow for connection

1448009

Message

GATEWAY [%1] is now accessible.

Severity

Informational

Type

Clear

Description

The ENERGIS NIC has established a communication session with the indicated GATEWAY. This indicates that network connectivity exists to the indicated GATEWAY.

Action

No action is required.

144800A

Message

GATEWAY [%1] is no longer accessible.

Severity

Error

Type

Raise

Description

The ENERGIS NIC has disconnected the communication sessions established with the indicated GATEWAY.

Action

ENERGIS network support should be contacted regarding this problem.

144800C

Message

GATEWAY [%1] is not accessible.

Severity

Error

Type

Raise

Description

Although connected, the ENERGIS NIC cannot establish a session with the indicated GATEWAY.

Action

ENERGIS network support should be contacted regarding this problem.

1448012

Message

SS7 link %1 in service.

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

1448013

Message

SS7 link %1 out of service.

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the INAP Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the INAP Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

Contact the Support Center.

144801A

Message

SS7 linkset %1 unavailable.

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the INAP Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

144801B

Message

SS7 linkset %1 available.

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the INAP Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

1448101

Message

INAP Gateway ONLINE.

Severity

Informational

Type

Clear

Description

The INAP Gateway has entered the online state. Traffic flow between the NIC and the SS7 network is enabled.

Action

No action is required.

1448102

Message

INAP Gateway STOPPED. (%1)

Severity

Error

Type

Raise

Description

The INAP Gateway has stopped operation due to the specified error code. The INAP subsystem is prohibited. The network should adjust by sending calls to the Router through an alternate path utilizing a different INAP Gateway. This can be caused by a communication problem between the INAP Gateway and the NIC, by a problem with the Router, or by an adminstrative INAP Gateway command.

Action

This event can be caused by a transient problem which may be automatically corrected as indicated by a 'INAP Gateway online' event. If the problem persists for more than three minutes, the Support Center should be alerted to investigate and correct the problem.

1448200

Message

ENERGISGATE ONLINE.

Severity

Informational

Type

Clear

Description

The ENERGIS NIC is online and is prepared to accept route requests from the ENERGIS network.

Action

No action is required.

1448201

Message

ENERGISGATE OFFLINE.

Severity

Error

Type

Raise

Description

The ENERGIS NIC is offline and cannot accept route requests from the ENERGIS network.

Action

No action is required.

1450017

Message

Session for Gateway[%1] Connect FAILED to Gateway at Port %2 at Address %3.

Severity

Error

Type

Raise

Description

CAIN NIC unable to connect to the Gateway on the CAIN network.

Action

Confirm Gateway is available, configuration of IP address and Port are correct, and network connectivity allows for connection.

1458009

Message

Gateway[%1] is now accessible (GSP open response accepted).

Severity

Informational

Type

Clear

Description

The CAIN NIC has established a communication session with the indicated Gateway. This indicates that network connectivity exists to the indicated Gateway.

Action

No action is required.

145800A

Message

Gateway[%1] is no longer accessible (GSP session closed).

Severity

Error

Type

Raise

Description

The CAIN NIC has disconnected the communication sessions established with the indicated Gateway.

Action

CAIN network support should be contacted regarding this problem.

145800C

Message

Gateway[%1] not accessible (no GSP open response returned); retrying...

Severity

Error

Type

Raise

Description

Although connected, the CAIN NIC cannot establish a session with the indicated Gateway.

Action

CAIN network support should be contacted regarding this problem.

1458200

Message

CAINGATE is now ONLINE.

Severity

Informational

Type

Clear

Description

The CAIN NIC is online and is prepared to accept route requests from the CAIN network.

Action

No action is required.

1458201

Message

CAINGATE is now OFFLINE.

Severity

Error

Type

Raise

Description

The CAIN NIC is offline and cannot accept route requests from the CAIN network.

Action

No action is required.

1458301

Message

SS7 link %1 of linkset %2 is in service.

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

1458302

Message

SS7 link %1 of linkset %2 is out of service.

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the AIN Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the AIN Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

Contact the Support Center.

1458309

Message

SS7 linkset %1 unavailable.

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the AIN Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

145830A

Message

SS7 linkset %1 available.

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the AIN Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

1458400

Message

AIN Gateway ONLINE.

Severity

Informational

Type

Clear

Description

The AIN Gateway has entered the online state. Traffic flow between the NIC and the SS7 network is enabled.

Action

No action is required.

1458401

Message

AIN Gateway STOPPED. (%1)

Severity

Error

Type

Raise

Description

The AIN Gateway has stopped operation due to the specified error code. The AIN subsystem is prohibited. The network should adjust by sending calls to the Router through an alternate path utilizing a different AIN Gateway. This can be caused by a communication problem between the AIN Gateway and the NIC, by a problem with the Router, or by an adminstrative AIN Gateway command.

Action

This event can be caused by a transient problem which may be automatically corrected as indicated by a 'AIN Gateway online' event. If the problem persists for more than three minutes, the Support Center should be alerted to investigate and correct the problem.

1460017

Message

Session for GATEWAY[%1] Connect FAILED to GATEWAY at Port %2 at Address %3.

Severity

Error

Type

Raise

Description

Unisource NIC was unable to connect to the GATEWAY on the Unisource network.

Action

Confirm GATEWAY is available, Configuration of IP address and Port are correct, and Network connectivity would allow for connection

1468009

Message

GATEWAY [%1] is now accessible.

Severity

Informational

Type

Clear

Description

The Unisource NIC has established a communication session with the indicated GATEWAY. This indicates that network connectivity exists to the indicated GATEWAY.

Action

No action is required.

146800A

Message

GATEWAY [%1] is no longer accessible.

Severity

Error

Type

Raise

Description

The Unisource NIC has disconnected the communication sessions established with the indicated GATEWAY.

Action

Unisource network support should be contacted regarding this problem.

146800B

Message

GATEWAY [%1] is not accessible.

Severity

Error

Type

Raise

Description

Although connected, the Unisource NIC cannot establish a session with the indicated GATEWAY.

Action

Unisource network support should be contacted regarding this problem.

146800D

Message

SS7 link %1 in service.

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

146800E

Message

SS7 link %1 out of service.

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the SS7 Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the SS7 Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

Contact the Support Center.

1468015

Message

SS7 linkset %1 unavailable.

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the SS7 Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

1468016

Message

SS7 linkset %1 available.

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the SS7 Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

1468017

Message

SS7 Gateway ONLINE.

Severity

Informational

Type

Clear

Description

The SS7 Gateway has entered the online state. Traffic flow between the NIC and the SS7 network is enabled.

Action

No action is required.

1468018

Message

SS7 Gateway STOPPED. (%1)

Severity

Error

Type

Raise

Description

The SS7 Gateway has stopped operation due to the specified error code. The SS7 subsystem is prohibited. The network should adjust by sending calls to the Router through an alternate path utilizing a different SS7 Gateway. This can be caused by a communication problem between the SS7 Gateway and the NIC, by a problem with the Router, or by an adminstrative SS7 Gateway command.

Action

This event can be caused by a transient problem which may be automatically corrected as indicated by an 'SS7 Gateway online' event. If the problem persists for more than three minutes, the Support Center should be alerted to investigate and correct the problem.

1468200

Message

UNISOURCE Routing Client is ONLINE.

Severity

Informational

Type

Clear

Description

The Unisource NIC is online and is prepared to accept route requests from the Unisource network.

Action

No action is required.

1468201

Message

UNISOURCE Routing Client is OFFLINE.

Severity

Error

Type

Raise

Description

The Unisource NIC is offline and cannot accept route requests from the Unisource network.

Action

No action is required.

1468310

Message

SS7 Link is out of service (Gateway PC=%1, Linkset RPC=%2, Link SLC=%3) (%4).

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the SS7 Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the SS7 Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

No action is required.

1468311

Message

SS7 Link is in service (Gateway PC=%1, Linkset RPC=%2, Link SLC=%3).

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

1468312

Message

SS7 linkset unavailable (Gateway PC=%1, Linkset RPC=%2).

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the SS7 Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

1468313

Message

SS7 linkset available (Gateway PC=%1, Linkset RPC=%2).

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the SS7 Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

1468314

Message

SCTP connection is down (ConnectionNumber = %1, Remote Entity = %2).

Severity

Error

Type

Raise

Description

The SCTP Association to the remote entity is down. Communication has failed and calls cannot be processed through this connection. Check the Gateway logs for configuration errors and/or check the remote entity.

Action

No action is required.

1468315

Message

ASP is Down (ConnectionNumber = %1, Remote Entity = %2).

Severity

Error

Type

Raise

Description

The SCTP Association to the remote entity is established, but the ASP is down. Calls cannot be processed through this connection. Check the Gateway logs for configuration errors and/or check the remote entity.

Action

No action is required.

1468316

Message

ASP is Inactive (ConnectionNumber = %1, Remote Entity = %2).

Severity

Error

Type

Raise

Description

The ASP is Up, but is not yet Active. Calls cannot be processed through this connection. Check the Gateway logs for configuration errors and/or check the remote entity.

Action

No action is required.

1468317

Message

ASP is Active (ConnectionNumber = %1, Remote Entity = %2).

Severity

Informational

Type

Clear

Description

The ASP is Active. Calls can be processed through this connection.

Action

No action is required.

1490017

Message

Session for GATEWAY[%1] Connect FAILED to GATEWAY at Port %2 at Address %3.

Severity

Error

Type

Raise

Description

CONCERT NIC was unable to connect to the GATEWAY on the CONCERT network.

Action

Confirm GATEWAY is available, Configuration of IP address and Port are correct, and Network connectivity would allow for connection

1498009

Message

GATEWAY [%1] is now accessible.

Severity

Informational

Type

Clear

Description

The CONCERT NIC has established a communication session with the indicated GATEWAY. This indicates that network connectivity exists to the indicated GATEWAY.

Action

No action is required.

149800A

Message

GATEWAY [%1] is no longer accessible.

Severity

Error

Type

Raise

Description

The CONCERT NIC has disconnected the communication sessions established with the indicated GATEWAY.

Action

CONCERT network support should be contacted regarding this problem.

149800C

Message

GATEWAY [%1] is not accessible.

Severity

Error

Type

Raise

Description

Although connected, the CONCERT NIC cannot establish a session with the indicated GATEWAY.

Action

CONCERT network support should be contacted regarding this problem.

1498200

Message

CONCERTGATE ONLINE.

Severity

Informational

Type

Clear

Description

The CONCERT NIC is online and is prepared to accept route requests from the CONCERT network.

Action

No action is required.

1498201

Message

CONCERTGATE OFFLINE.

Severity

Error

Type

Raise

Description

The CONCERT NIC is offline and cannot accept route requests from the CONCERT network.

Action

No action is required.

1498203

Message

SS7 link %1 in service.

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

1498204

Message

SS7 link %1 out of service.

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the INAP Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the INAP Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

Contact the Support Center.

149820B

Message

SS7 linkset %1 unavailable.

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the INAP Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

149820C

Message

SS7 linkset %1 available.

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the INAP Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

1498210

Message

INAP Gateway ONLINE.

Severity

Informational

Type

Clear

Description

The INAP Gateway has entered the online state. Traffic flow between the NIC and the SS7 network is enabled.

Action

No action is required.

1498211

Message

INAP Gateway STOPPED. (%1)

Severity

Error

Type

Raise

Description

The INAP Gateway has stopped operation due to the specified error code. The INAP subsystem is prohibited. The network should adjust by sending calls to the Router through an alternate path utilizing a different INAP Gateway. This can be caused by a communication problem between the INAP Gateway and the NIC, by a problem with the Router, or by an adminstrative INAP Gateway command.

Action

This event can be caused by a transient problem which may be automatically corrected as indicated by a 'INAP Gateway online' event. If the problem persists for more than three minutes, the Support Center should be alerted to investigate and correct the problem.

14A0002

Message

Connection to %1%2 on Address[%3:%4] failed.

Severity

Error

Type

Raise

Description

MEI Server was unable to connect to the indicated Meridian MAX.

Action

Confirm Meridian MAX is available, Configuration of IP address(es) and Port(s) are correct, and Network connectivity would allow for connection

14A0003

Message

Connection to %1%2 on Address[%3:%4] Succeeded.

Severity

Informational

Type

Clear

Description

MEI Server was able to connect to the indicated Meridian MAX.

Action

No action is required.

14A0004

Message

Session to %1%2 Not Open

Severity

Error

Type

Raise

Description

MEI Server was unable to open a session to the indicated Meridian MAX

Action

Confirm Meridian MAX is available and configured correctly.

14A0005

Message

Session to %1%2 Opened.

Severity

Informational

Type

Clear

Description

MEI Server was able to open a session to the indicated Meridian MAX.

Action

No action is required.

14B0017

Message

Session for GATEWAY[%1] Connect FAILED to GATEWAY at Port %2 at Address %3.

Severity

Error

Type

Raise

Description

TELFORT NIC was unable to connect to the GATEWAY on the TELFORT network.

Action

Confirm GATEWAY is available, Configuration of IP address and Port are correct, and Network connectivity would allow for connection

14B8009

Message

GATEWAY [%1] is now accessible.

Severity

Informational

Type

Clear

Description

The TELFORT NIC has established a communication session with the indicated GATEWAY. This indicates that network connectivity exists to the indicated GATEWAY.

Action

No action is required.

14B800A

Message

GATEWAY [%1] is no longer accessible.

Severity

Error

Type

Raise

Description

The TELFORT NIC has disconnected the communication sessions established with the indicated GATEWAY.

Action

TELFORT network support should be contacted regarding this problem.

14B800C

Message

GATEWAY [%1] is not accessible.

Severity

Error

Type

Raise

Description

Although connected, the TELFORT NIC cannot establish a session with the indicated GATEWAY.

Action

TELFORT network support should be contacted regarding this problem.

14B8200

Message

TELFORT NIC Routing Client is ONLINE.

Severity

Informational

Type

Clear

Description

The TELFORT NIC is online and is prepared to accept route requests from the TELFORT network.

Action

No action is required.

14B8201

Message

TELFORT NIC Routing Client is OFFLINE.

Severity

Error

Type

Raise

Description

The TELFORT NIC is offline and cannot accept route requests from the TELFORT network.

Action

No action is required.

14B8203

Message

SS7 link %1 in service.

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

14B8204

Message

SS7 link %1 out of service.

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the INAP Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the INAP Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

Contact the Support Center.

14B820B

Message

SS7 linkset %1 unavailable.

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the INAP Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

14B820C

Message

SS7 linkset %1 available.

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the INAP Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

14B8210

Message

INAP Gateway ONLINE.

Severity

Informational

Type

Clear

Description

The INAP Gateway has entered the online state. Traffic flow between the NIC and the SS7 network is enabled.

Action

No action is required.

14B8211

Message

INAP Gateway STOPPED. (%1)

Severity

Error

Type

Raise

Description

The INAP Gateway has stopped operation due to the specified error code. The INAP subsystem is prohibited. The network should adjust by sending calls to the Router through an alternate path utilizing a different INAP Gateway. This can be caused by a communication problem between the INAP Gateway and the NIC, by a problem with the Router, or by an adminstrative INAP Gateway command.

Action

This event can be caused by a transient problem which may be automatically corrected as indicated by a 'INAP Gateway online' event. If the problem persists for more than three minutes, the Support Center should be alerted to investigate and correct the problem.

14B8310

Message

SS7 Link is out of service (Gateway PC=%1, Linkset RPC=%2, Link SLC=%3) (%4).

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the SS7 Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the SS7 Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

No action is required.

14B8311

Message

SS7 Link is in service (Gateway PC=%1, Linkset RPC=%2, Link SLC=%3).

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

14B8312

Message

SS7 linkset unavailable (Gateway PC=%1, Linkset RPC=%2).

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the SS7 Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

14B8313

Message

SS7 linkset available (Gateway PC=%1, Linkset RPC=%2).

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the SS7 Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

14C0017

Message

Session for GATEWAY[%1] Connect FAILED to GATEWAY at Port %2 at Address %3.

Severity

Error

Type

Raise

Description

BT-V2 INAP NIC was unable to connect to the GATEWAY on the INAP network.

Action

Confirm GATEWAY is available, Configuration of IP address and Port are correct, and Network connectivity would allow for connection

14C8009

Message

GATEWAY [%1] is now accessible.

Severity

Informational

Type

Clear

Description

The BT-V2 INAP NIC has established a communication session with the indicated GATEWAY. This indicates that network connectivity exists to the indicated GATEWAY.

Action

No action is required.

14C800A

Message

GATEWAY [%1] is no longer accessible.

Severity

Error

Type

Raise

Description

The BT-V2 INAP NIC has disconnected the communication sessions established with the indicated GATEWAY.

Action

INAP network support should be contacted regarding this problem.

14C800C

Message

GATEWAY [%1] is not accessible.

Severity

Error

Type

Raise

Description

Although connected, the BT-V2 INAP NIC cannot establish a session with the indicated GATEWAY.

Action

INAP network support should be contacted regarding this problem.

14C8200

Message

BT-V2 NIC Routing Client is ONLINE.

Severity

Informational

Type

Clear

Description

The BT-V2 INAP NIC is online and is prepared to accept route requests from the INAP network.

Action

No action is required.

14C8201

Message

BT-V2 NIC Routing Client is OFFLINE.

Severity

Error

Type

Raise

Description

The BT-V2 INAP NIC is offline and cannot accept route requests from the INAP network.

Action

No action is required.

14C8203

Message

SS7 link %1 in service.

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

14C8204

Message

SS7 link %1 out of service.

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the INAP Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the INAP Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

Contact the Support Center.

14C820B

Message

SS7 linkset %1 unavailable.

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the INAP Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

14C820C

Message

SS7 linkset %1 available.

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the INAP Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

14C8210

Message

INAP Gateway ONLINE.

Severity

Informational

Type

Clear

Description

The INAP Gateway has entered the online state. Traffic flow between the NIC and the SS7 network is enabled.

Action

No action is required.

14C8211

Message

INAP Gateway STOPPED. (%1)

Severity

Error

Type

Raise

Description

The INAP Gateway has stopped operation due to the specified error code. The INAP subsystem is prohibited. The network should adjust by sending calls to the Router through an alternate path utilizing a different INAP Gateway. This can be caused by a communication problem between the INAP Gateway and the NIC, by a problem with the Router, or by an adminstrative INAP Gateway command.

Action

This event can be caused by a transient problem which may be automatically corrected as indicated by a 'INAP Gateway online' event. If the problem persists for more than three minutes, the Support Center should be alerted to investigate and correct the problem.

14C8310

Message

SS7 Link is out of service (Gateway PC=%1, Linkset RPC=%2, Link SLC=%3) (%4).

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the SS7 Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the SS7 Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

No action is required.

14C8311

Message

SS7 Link is in service (Gateway PC=%1, Linkset RPC=%2, Link SLC=%3).

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

14C8312

Message

SS7 linkset unavailable (Gateway PC=%1, Linkset RPC=%2).

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the SS7 Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

14C8313

Message

SS7 linkset available (Gateway PC=%1, Linkset RPC=%2).

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the SS7 Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

14D0017

Message

Session for GATEWAY[%1] Connect FAILED to GATEWAY at Port %2 at Address %3.

Severity

Error

Type

Raise

Description

TIM NIC was unable to connect to the GATEWAY on the INAP network.

Action

Confirm GATEWAY is available, Configuration of IP address and Port are correct, and Network connectivity would allow for connection

14D8009

Message

GATEWAY [%1] is now accessible.

Severity

Informational

Type

Clear

Description

The TIM NIC has established a communication session with the indicated GATEWAY. This indicates that network connectivity exists to the indicated GATEWAY.

Action

No action is required.

14D800A

Message

GATEWAY [%1] is no longer accessible.

Severity

Error

Type

Raise

Description

The TIM NIC has disconnected the communication sessions established with the indicated GATEWAY.

Action

INAP network support should be contacted regarding this problem.

14D800C

Message

GATEWAY [%1] is not accessible.

Severity

Error

Type

Raise

Description

Although connected, the TIM NIC cannot establish a session with the indicated GATEWAY.

Action

INAP network support should be contacted regarding this problem.

14D8200

Message

TIM NIC Routing Client is ONLINE.

Severity

Informational

Type

Clear

Description

The TIM NIC is online and is prepared to accept route requests from the INAP network.

Action

No action is required.

14D8201

Message

TIM NIC Routing Client is OFFLINE.

Severity

Error

Type

Raise

Description

The TIM NIC is offline and cannot accept route requests from the INAP network.

Action

No action is required.

14D8203

Message

SS7 link %1 in service.

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

14D8204

Message

SS7 link %1 out of service.

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the INAP Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the INAP Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

Contact the Support Center.

14D820B

Message

SS7 linkset %1 unavailable.

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the INAP Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

14D820C

Message

SS7 linkset %1 available.

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the INAP Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

14D8210

Message

INAP Gateway ONLINE.

Severity

Informational

Type

Clear

Description

The INAP Gateway has entered the online state. Traffic flow between the NIC and the SS7 network is enabled.

Action

No action is required.

14D8211

Message

INAP Gateway STOPPED. (%1)

Severity

Error

Type

Raise

Description

The INAP Gateway has stopped operation due to the specified error code. The INAP subsystem is prohibited. The network should adjust by sending calls to the Router through an alternate path utilizing a different INAP Gateway. This can be caused by a communication problem between the INAP Gateway and the NIC, by a problem with the Router, or by an adminstrative INAP Gateway command.

Action

This event can be caused by a transient problem which may be automatically corrected as indicated by a 'INAP Gateway online' event. If the problem persists for more than three minutes, the Support Center should be alerted to investigate and correct the problem.

14D8310

Message

SS7 Link is out of service (Gateway PC=%1, Linkset RPC=%2, Link SLC=%3) (%4).

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the SS7 Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the SS7 Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

No action is required.

14D8311

Message

SS7 Link is in service (Gateway PC=%1, Linkset RPC=%2, Link SLC=%3).

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

14D8312

Message

SS7 linkset unavailable (Gateway PC=%1, Linkset RPC=%2).

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the SS7 Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

14D8313

Message

SS7 linkset available (Gateway PC=%1, Linkset RPC=%2).

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the SS7 Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

14D8314

Message

SCTP connection is down (ConnectionNumber = %1, Remote Entity = %2).

Severity

Error

Type

Raise

Description

The SCTP Association to the remote entity is down. Communication has failed and calls cannot be processed through this connection. Check the Gateway logs for configuration errors and/or check the remote entity.

Action

No action is required.

14D8315

Message

ASP is Down (ConnectionNumber = %1, Remote Entity = %2).

Severity

Error

Type

Raise

Description

The SCTP Association to the remote entity is established, but the ASP is down. Calls cannot be processed through this connection. Check the Gateway logs for configuration errors and/or check the remote entity.

Action

No action is required.

14D8316

Message

ASP is Inactive (ConnectionNumber = %1, Remote Entity = %2).

Severity

Error

Type

Raise

Description

The ASP is Up, but is not yet Active. Calls cannot be processed through this connection. Check the Gateway logs for configuration errors and/or check the remote entity.

Action

No action is required.

14D8317

Message

ASP is Active (ConnectionNumber = %1, Remote Entity = %2).

Severity

Informational

Type

Clear

Description

The ASP is Active. Calls can be processed through this connection.

Action

No action is required.

14E0007

Message

Session [%1] closed for reason '%2' by client '%3'.

Severity

Warning

Type

Raise

Description

The client has terminated a communication session with the GKTMP NIC.

Action

No action is required.

14E0008

Message

Session for Client[%1] status[%2] connected to Client %3.

Severity

Informational

Type

Clear

Description

GKTMP NIC Successfully established a connection with the client.

Action

No action is required.

14E0012

Message

GKTMP NIC ONLINE.

Severity

Informational

Type

Clear

Description

The GKTMP NIC is online and is prepared to accept route requests from its clients.

Action

No action is required.

14E0013

Message

GKTMPGATE OFFLINE.

Severity

Error

Type

Raise

Description

The GKTMP NIC is offline and cannot accept route requests from clients.

Action

No action is required.

14F0017

Message

Session for GATEWAY[%1] Connect FAILED to SS7 GATEWAY at Port %2 at Address %3.

Severity

Error

Type

Raise

Description

SS7 IN NIC was unable to connect to the SS7 GATEWAY.

Action

Confirm SS7 GATEWAY is available, Configuration of IP address and Port are correct, and Network connectivity would allow for connection

14F8009

Message

SS7 GATEWAY [%1] is now accessible.

Severity

Informational

Type

Clear

Description

The SS7 IN NIC has established a communication session with the indicated SS7 GATEWAY. This indicates that network connectivity exists to the indicated SS7 GATEWAY.

Action

No action is required.

14F800A

Message

SS7 GATEWAY [%1] is no longer accessible.

Severity

Error

Type

Raise

Description

The SS7 IN NIC has disconnected the communication sessions established with the indicated SS7 GATEWAY.

Action

SS7 network support should be contacted regarding this problem.

14F800C

Message

SS7 GATEWAY [%1] is not accessible.

Severity

Error

Type

Raise

Description

Although connected, the SS7 IN NIC cannot establish a session with the indicated GATEWAY.

Action

SS7 network support should be contacted regarding this problem.

14F8102

Message

SS7 link %1 in service.

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

14F8103

Message

SS7 link %1 out of service.

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the SS7 Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the SS7 Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

Contact the Support Center.

14F810A

Message

SS7 linkset %1 unavailable.

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the SS7 Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

14F810B

Message

SS7 linkset %1 available.

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the SS7 Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

14F8114

Message

SS7 link %1 of linkset %2 is in service.

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

14F8115

Message

SS7 link %1 of linkset %2 is out of service.

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the SS7 Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the SS7 Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

Contact the Support Center.

14F8310

Message

SS7 Link is out of service (Gateway PC=%1, Linkset RPC=%2, Link SLC=%3) (%4).

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the SS7 Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the SS7 Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

No action is required.

14F8311

Message

SS7 Link is in service (Gateway PC=%1, Linkset RPC=%2, Link SLC=%3).

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

14F8312

Message

SS7 linkset unavailable (Gateway PC=%1, Linkset RPC=%2).

Severity

Error

Type

Raise

Description

The specified SS7 linkset is now unavailable. This means that no links in that linkset are operational. Consequently, communication has failed between the SS7 Gateway and the adjacent signaling point to which the linkset connects.

Action

Contact the Support Center.

14F8313

Message

SS7 linkset available (Gateway PC=%1, Linkset RPC=%2).

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the SS7 Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

14F8314

Message

SCTP connection is down (ConnectionNumber = %1, Remote Entity = %2).

Severity

Error

Type

Raise

Description

The SCTP Association to the remote entity is down. Communication has failed and calls cannot be processed through this connection. Check the Gateway logs for configuration errors and/or check the remote entity.

Action

No action is required.

14F8315

Message

ASP is Down (ConnectionNumber = %1, Remote Entity = %2).

Severity

Error

Type

Raise

Description

The SCTP Association to the remote entity is established, but the ASP is down. Calls cannot be processed through this connection. Check the Gateway logs for configuration errors and/or check the remote entity.

Action

No action is required.

14F8316

Message

ASP is Inactive (ConnectionNumber = %1, Remote Entity = %2).

Severity

Error

Type

Raise

Description

The ASP is Up, but is not yet Active. Calls cannot be processed through this connection. Check the Gateway logs for configuration errors and/or check the remote entity.

Action

No action is required.

14F8317

Message

ASP is Active (ConnectionNumber = %1, Remote Entity = %2).

Severity

Informational

Type

Clear

Description

The ASP is Active. Calls can be processed through this connection.

Action

No action is required.

1504001

Message

The NTL NIC received an invalid label %1 from the router for the call(tid=%2).

Severity

Error

Type

Application Error

Description

The NTL NIC received an invalid label from the router. Check the label format and size.

Action

Check labels in the label table for invalid labels.

1508006

Message

Starting NTL network communications.

Severity

Informational

Type

Clear

Description

The network communication layer of the NTL NIC is starting operation.

Action

No action is required.

1508007

Message

Stopping NTL network communications.

Severity

Warning

Type

Raise

Description

The network communication layer of the NTL NIC is halting operation.

Action

No action is required.

1508009

Message

Starting a NTL communication channel (%1) with CE '%4:%2'.

Severity

Informational

Type

Clear

Description

A communication channel of the NTL NIC is starting operation.

Action

No action is required.

150800A

Message

Stopping the NTL communication channel (%1) to CE '%4:%2'.

Severity

Error

Type

Raise

Description

A communication channel of the NTL NIC is halting operation.

Action

No action is required.

150800B

Message

Closing the NTL communication channel (%1) by CE '%4:%2'.

Severity

Error

Type

Raise

Description

A communication channel of the NTL NIC is closed by the SCP.

Action

No action is required.

1520017

Message

Session for Gateway[%1] Connect FAILED to Gateway at Port %2 at Address %3.

Severity

Error

Type

Raise

Description

NIC unable to connect to the Gateway on the SS7 network.

Action

Confirm Gateway is available, configuration of IP address and Port are correct, and network connectivity allows for connection.

1528009

Message

Gateway[%1] is now accessible (GSP open response accepted).

Severity

Informational

Type

Clear

Description

The NIC has established a communication session with the indicated Gateway. This indicates that network connectivity exists to the indicated Gateway.

Action

No action is required.

152800A

Message

Gateway[%1] is no longer accessible (GSP session closed).

Severity

Error

Type

Raise

Description

The NIC has disconnected the communication sessions established with the indicated Gateway.

Action

SS7 network support should be contacted regarding this problem.

152800C

Message

Gateway[%1] not accessible (no GSP open response returned); retrying...

Severity

Error

Type

Raise

Description

Although connected, the NIC cannot establish a session with the indicated Gateway.

Action

SS7 network support should be contacted regarding this problem.

1528200

Message

AT&T Routing Client is ONLINE.

Severity

Informational

Type

Clear

Description

The NIC is online and is prepared to accept route requests from the SS7 network.

Action

No action is required.

1528201

Message

AT&T Routing Client is OFFLINE.

Severity

Error

Type

Raise

Description

The NIC is offline and cannot accept route requests from the SS7 network.

Action

No action is required.

1528301

Message

SS7 link %1 of linkset %2 is in service.

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

1528302

Message

SS7 link %1 of linkset %2 is out of service.

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the SS7 Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the SS7 Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

Occasional brief outages of a single link are not unusual and require no action. If the outage persists for more than five minutes, or if the outage occurs frequently, contact the ATectT Advanced Features Service Center (AFSC) at 800-621-6901. Ask to speak to an ICP technician.

1528309

Message

SS7 linkset %1 unavailable.

Severity

Error

Type

Raise

Description

The specified SS7 linkset to the SS7 network is now in a non-working state. This means that all links (normally one, but possibly more) between the NIC and a particular Signal Transfer Point (STP) in the SS7 network are not operational. This is most likely due to a circuit problem in either the Local Exchange Carrier or in the SS7 network. Other possible causes include equipment problems and maintenance procedures. Since the network interface utilizes two linksets, each connected to a different STP, network connectivity is not impacted unless both linksets have failed.

Action

Occasional brief outages of a single link (and hence a single linkset) are not unusual and require no action. If the outage persists for more than five minutes, or if the outage occurs frequently, contact the ATtheT Advanced Features Services Center (AFDSC) at 800-621-6901. Ask to speak to an ICP technician.

152830A

Message

SS7 linkset %1 available.

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the SS7 Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

1528310

Message

SS7 Link is out of service (Gateway PC=%1, Linkset RPC=%2, Link SLC=%3) (%4).

Severity

Error

Type

Raise

Description

The specified SS7 link is now out of service. This is most likely due to a circuit problem between the SS7 Gateway and the adjacent signaling point to which this link connects. Equipment problems are also a possible cause. Because each link typically belongs to a linkset containing two or more links, connectivity between the SS7 Gateway and the adjacent signaling point is not lost unless all other links in the linkset have failed. If this occurs, a 'linkset unavailable' alarm is generated.

Action

No action is required.

1528311

Message

SS7 Link is in service (Gateway PC=%1, Linkset RPC=%2, Link SLC=%3).

Severity

Informational

Type

Clear

Description

The specified SS7 link is now aligned and in service.

Action

No action is required.

1528312

Message

SS7 linkset unavailable (Gateway PC=%1, Linkset RPC=%2).

Severity

Error

Type

Raise

Description

The specified SS7 linkset to the SS7 network is now in a non-working state. This means that all links (normally one, but possibly more) between the NIC and a particular Signal Transfer Point (STP) in the SS7 network are not operational. This is most likely due to a circuit problem in either the Local Exchange Carrier or in the SS7 network. Other possible causes include equipment problems and maintenance procedures. Since the network interface utilizes two linksets, each connected to a different STP, network connectivity is not impacted unless both linksets have failed.

Action

Occasional brief outages of a single link (and hence a single linkset) are not unusual and require no action. If the outage persists for more than five minutes, or if the outage occurs frequently, contact the ATtheT Advanced Features Services Center (AFDSC) at 800-621-6901. Ask to speak to an ICP technician.

1528313

Message

SS7 linkset available (Gateway PC=%1, Linkset RPC=%2).

Severity

Informational

Type

Clear

Description

The specified SS7 linkset is now available. At least one link in the linkset is operational, although others may still be down. Communication between the SS7 Gateway and the adjacent signaling point to which the linkset connects has been restored.

Action

No action is required.

1528314

Message

SCTP connection is down (ConnectionNumber = %1, Remote Entity = %2).

Severity

Error

Type

Raise

Description

The SCTP Association to the remote entity is down. Communication has failed and calls cannot be processed through this connection. Check the Gateway logs for configuration errors and/or check the remote entity.

Action

No action is required.

1528315

Message

ASP is Down (ConnectionNumber = %1, Remote Entity = %2).

Severity

Error

Type

Raise

Description

The SCTP Association to the remote entity is established, but the ASP is down. Calls cannot be processed through this connection. Check the Gateway logs for configuration errors and/or check the remote entity.

Action

No action is required.

1528316

Message

ASP is Inactive (ConnectionNumber = %1, Remote Entity = %2).

Severity

Error

Type

Raise

Description

The ASP is Up, but is not yet Active. Calls cannot be processed through this connection. Check the Gateway logs for configuration errors and/or check the remote entity.

Action

No action is required.

1528317

Message

ASP is Active (ConnectionNumber = %1, Remote Entity = %2).

Severity

Informational

Type

Clear

Description

The ASP is Active. Calls can be processed through this connection.

Action

No action is required.

1528400

Message

SS7 Gateway ONLINE.

Severity

Informational

Type

Clear

Description

The SS7 Gateway has entered the online state. Traffic flow between the NIC and the SS7 network is enabled.

Action

No action is required.

1528401

Message

SS7 Gateway STOPPED. (%1)

Severity

Error

Type

Raise

Description

The SS7 Gateway has stopped operation due to the specified error code. The ICP subsystem is prohibited. The network should adjust by sending calls to the Router through an alternate path utilizing a different SS7 Gateway. This can be caused by a communication problem between the SS7 Gateway and the NIC, by a problem with the Router, or by an adminstrative SS7 Gateway command.

Action

This event can be caused by a transient problem which may be automatically corrected as indicated by a 'SS7 Gateway ONLINE' event. If the problem persists for more than three minutes, the Support Center should be alerted to investigate and correct the problem.

1530002

Message

A required parameter is invalid.

Severity

Error

Type

Raise

Description

One or more of the required parameters are invalid.

Action

Internal error. Contact tech support.

1530003

Message

The maximum SEI event queue size was exceeded.

Severity

Error

Type

Raise

Description

The maximum SEI event queue size was exceeded.

Action

Change the configuration in the registry (see Troubleshooting Guide) to allow for a greater queue size.

1530015

Message

One or more ICM/AW connection parameters are null or empty.

Severity

Error

Type

Raise

Description

One or more required ICM/AW connection parameters are null or empty.

Action

Make sure that all required ICM/AW connection information exists in the registry and is correct (see Troubleshooting Guide). If the information is in the registry and is correct, contact technical support.

1530017

Message

Fatal connection error to ICM/AW.

Severity

Error

Type

Raise

Description

All retry and failover attempts to the ICM AW('s) have failed.

Action

See the AAS Installation and Troubleshooting Guide for information on correcting connection errors.

1530018

Message

ICM/AW authentication failed.

Severity

Error

Type

Raise

Description

AAS is unable to log into the ICM/AW because the login authentication failed.

Action

Check login information in the registry (see Troubleshooting Guide) and make sure it matches the login information used to setup the application on the ICM/AW.

1530019

Message

Unable to retrieve a PG Name from the Peripheral table.

Severity

Error

Type

Raise

Description

Unable to retrieve a PG Name from the Peripheral table.

Action

Make sure a PG Name is configured for the peripheral that is set up for AAS.

153001A

Message

Error adding record to ICM/AW.

Severity

Error

Type

Raise

Description

AAS was unable to add a record to the ICM/AW. A possible reason is that the ICM/AW is out of sync with Symposium.

Action

Resync ICM/AW with Symposium by incrementing the value of AASForceResync in the registry (see Troubleshooting Guide).

153001B

Message

Error deleting record from ICM/AW.

Severity

Error

Type

Raise

Description

AAS was unable to delete a record from ICM/AW. A possible reason is that the ICM/AW is out of sync with Symposium.

Action

Resync ICM/AW with Symposium by incrementing the value of AASForceResync in the registry (see Troubleshooting Guide).

153001C

Message

Error updating record in ICM/AW.

Severity

Error

Type

Raise

Description

AAS was unable to update a record in ICM/AW. A possible reason is that the ICM/AW is out of sync with Symposium.

Action

Resync ICM/AW with Symposium by incrementing the value of AASForceResync in the registry (see Troubleshooting Guide).

153001D

Message

Error performing bulk update of the ICM/AW.

Severity

Error

Type

Raise

Description

AAS was unable to perform a bulk update of the ICM/AW. A possible reason is that the ICM/AW is out of sync with Symposium.

Action

Resync ICM/AW with Symposium by incrementing the value of AASForceResync in the registry (see Troubleshooting Guide).

153001E

Message

Bad ICM/AW operation type used.

Severity

Error

Type

Raise

Description

A bad ICM/AW operation type was used. Update, delete, insert, and destroy permanently are the only operation types supported.

Action

Internal error. Contact tech support.

153001F

Message

Lost connection to the ICM/AW.

Severity

Error

Type

Raise

Description

AAS lost its connection to the ICM/AW due to an unknown cause.

Action

AAS should self-correct. If it does not, consult the AAS Installation and Troubleshooting Guide for information on correcting connection errors to ICM.

1530020

Message

Error retrieving records from the ICM/AW.

Severity

Error

Type

Raise

Description

AAS was unable to retrieve records from the ICM/AW. A possible reason is that the ICM/AW is out of sync with Symposium.

Action

Resync ICM/AW with Symposium by incrementing the value of AASForceResync in the registry (see Troubleshooting Guide).

1530021

Message

Error retrieving peripheral record from ICM/AW.

Severity

Error

Type

Raise

Description

AAS was unable to retrieve a peripheral record from ICM/AW. The record was not created in the ICM/AW or the ID for it was not set properly in the registry.

Action

Make sure a peripheral is set up in the ICM/AW for AAS. Ensure the peripheral ID is properly configured in the AAS configuration registry (see Troubleshooting Guide).

1530022

Message

Error retrieving skill group from ICM/AW.

Severity

Error

Type

Raise

Description

AAS was unable to retrieve a skill group from ICM/AW. A possible reason is that the ICM/AW is out of sync with Symposium.

Action

Resync ICM/AW with Symposium by incrementing the value of AASForceResync in the registry (see Troubleshooting Guide).

1530023

Message

Agent priority specified is beyond maximum allowed limits.

Severity

Error

Type

Raise

Description

The agent priority specified was configured with a priority greater than the maximum allowed limit of 48.

Action

Internal error. Contact technical support.

1530025

Message

An attempt was made to remove an agent from a skill group and either the agent or the skill group does not exist.

Severity

Error

Type

Raise

Description

AAS attempted to remove an agent from a skill group and either the agent or the skill group does not exist.

Action

Resync ICM/AW with Symposium by incrementing the value of AASForceResync in the registry (see Troubleshooting Guide).

1530026

Message

An attempt was made to remove an agent from a skill group where no such assignment exists.

Severity

Error

Type

Raise

Description

An attempt was made to remove an agent from a skill group where no such assignment exists.

Action

Resync ICM/AW with Symposium by incrementing the value of AASForceResync in the registry (see Troubleshooting Guide).

1530027

Message

A request was made to add an agent in a bulk operation where no corresponding person exists.

Severity

Error

Type

Raise

Description

A request was made to add an agent in a bulk operation where no corresponding person exists.

Action

No action is required.

1530033

Message

Config services requested before config info set.

Severity

Error

Type

Raise

Description

Configuration services were requested before the configuration information was set up.

Action

Internal error. Contact technical support.

1530034

Message

An unexpected key type was given to the config service.

Severity

Error

Type

Raise

Description

A configuration parameter for AAS was setup with the wrong key type in the registry.

Action

Recreate the key with the proper type (see Troubleshooting Guide).

1530035

Message

All attempts to connect to Symposium have failed.

Severity

Error

Type

Raise

Description

All attempts to connect to Symposium have failed.

Action

Ensure that all the Symposium services are started and running. Check that the Symposium configuration/connection information is correct.

1530036

Message

Error performing post resync processing.

Severity

Error

Type

Raise

Description

There was an error while performing post-resync processing. The error occurred during ICM/AW processing while trying to cache data from the ICM database.

Action

Check for a broken connection to the ICM or other errors in the log for problems accessing the database.

1530037

Message

An event was discarded.

Severity

Error

Type

Raise

Description

An event was discarded due to a data access exception received from ICM/AW (ConAPI).

Action

No action is required.

1530038

Message

Registration with SEI server failed.

Severity

Error

Type

Raise

Description

The registration with SEI server failed.

Action

Ensure the SEI configuration in the registry (see Troubleshooting Guide) is correct.

1530039

Message

Request for initial SEI events failed.

Severity

Error

Type

Raise

Description

The request for initial SEI events failed.

Action

Make sure the Symposium services are started and functioning properly.

1530040

Message

AAS failed to establish a connection to SEI.

Severity

Error

Type

Raise

Description

AAS failed to establish a connection to SEI.

Action

No action is required.

1530041

Message

The maximum allowable event queue size has been exceeded.

Severity

Error

Type

Raise

Description

The maximum allowable event queue size has been exceeded even though the ICM/AW appears to be functioning normally. Some causes are a slow network, a slow ICM/AW, or a slow database.

Action

The problem may be fixed by increasing the value in the AASSEIMaxEventQueueSize registry (see Troubleshooting Guide) setting.

1530051

Message

Configuration given to MasterSelection is null.

Severity

Error

Type

Raise

Description

MasterSelection cannot start because the AAS PG hosts and ports were not configured in the registry.

Action

Correct registry data for AASPG Hosts and Ports (see Troubleshooting Guide).

1530052

Message

Bad IP address for Side A MasterSelection.

Severity

Error

Type

Raise

Description

The configuration IP address for the Side A MasterSelection is badly formed or cannot be found.

Action

Correct the AASPGHostA and AASPGPortA configuration data in the registry (see Troubleshooting Guide).

1530053

Message

Bad IP address for Side B MasterSelection.

Severity

Error

Type

Raise

Description

The configuration IP address for the Side B MasterSelection is badly formed or cannot be found.

Action

Correct the AASPGHostB and AASPGPortB configuration data in the registry (see Troubleshooting Guide).

1530054

Message

Null IP address for Side A MasterSelection.

Severity

Error

Type

Raise

Description

The configuration IP address for the Side A MasterSelection is blank, which is not allowed.

Action

Correct the AASPGHostA and AASPGPortA configuration data in the registry (see Troubleshooting Guide).

1530055

Message

Null IP address for Side B MasterSelection.

Severity

Error

Type

Raise

Description

The configuration IP address for the Side B MasterSelection is blank, which is not allowed.

Action

Correct the AASPGHostB and AASPGPortB configuration data in the registry (see Troubleshooting Guide).

1530056

Message

BindException or SocketException trying to open socket for MasterSelection.

Severity

Error

Type

Raise

Description

MasterSelection could not open a socket for communication.

Action

The network administrator should make sure the Side A and B servers can communicate with each other.

1530057

Message

Due to the max event queue size being exceeded, a resync of Symposium events is being requested.

Severity

Error

Type

Raise

Description

A Symposium resync is being requested because the maximum event queue size has been exceeded.

Action

This is most likely due to a configuration error in the registry. Check the registry (see Troubleshooting Guide) and make sure it is correct.

15301F4

Message

AAS disconnected from the ICM/AW.

Severity

Informational

Type

Raise

Description

AAS disconnected from the ICM/AW.

Action

AAS should reset it's connection to ICM. If it doesn't, restart AAS.

15301F6

Message

Connection to the ICM/AW established.

Severity

Informational

Type

Clear

Description

The connection between AAS and the ICM/AW has been established.

Action

No action is required.

1530235

Message

MasterSelection has been started.

Severity

Informational

Type

Clear

Description

MasterSelection IP addresses have been checked, a socket opened, and threads started.

Action

No action is required.

1540002

Message

An error occurred on the TCP/IP connection between the ACMI ACD Server(CTI) and the ACMI peripheral gateway. ACMI peripheral gateway is offline.

Severity

Error

Type

Raise

Description

An error occurred on the connection between the ACMI ACD Server(CTI) and the ACMI peripheral gateway. ACMI peripheral gateway is offline.

Action

If ACMI peripheral gateway does not re-attach contact the Support Center.

1540003

Message

Peripheral status was DOWN, going NORMAL. ACMI peripheral gateway is online.

Severity

Informational

Type

Clear

Description

Peripheral status was DOWN, going NORMAL. ACMI peripheral gateway is online.

Action

No action is required.

1540007

Message

The route register on the DN %1 is Operational.

Severity

Informational

Type

Clear

Description

The DN is Operational.

Action

No action is required.

1540008

Message

The route register failed for DN %1.

Severity

Error

Type

Raise

Description

The Permit Application Routing box on the child system is not checked for DN.

Action

Check Permit Application Routing box.

1540009

Message

The route register failed for DN %1.

Severity

Error

Type

Raise

Description

You have configured a DN or DN for a translation route on the parent that doesn't exist on the child system - Don't forget to check 'Permit Application Routing' when adding it.

Action

Add the DN on Child System and Ensure that Permit application routing is enabled.

154000A

Message

The route register failed for DN %1.

Severity

Error

Type

Raise

Description

You have configured a DN or DN for a translation route on the parent that doesn't exist on the child system - Don't forget to check 'Permit Application Routing' when adding it.

Action

Add the DN on Child System and Ensure that Permit application routing is enabled.

154000B

Message

The route register failed for DN %1.

Severity

Error

Type

Single-state Raise

Description

You have specified an incorrect Server Peripheral ID in the PG Setup of the Gateway PG.

Action

Correct the Server Peripheral ID in the PG Setup of the Gateway PG and Cycle the PG.

154000C

Message

The route register failed for DN %1.

Severity

Error

Type

Single-state Raise

Description

Another Gateway PG has requested control of this DN - Likely incorrect Server hostname configured.

Action

Correct the Server host name in the PG Setup of the Gateway PG and Cycle the PG.

154000D

Message

The peripheral id %1 given is not valid.

Severity

Error

Type

Single-state Raise

Description

You have specified an incorrect Server Peripheral ID in the PG Setup of the Gateway PG.

Action

Correct the Server Peripheral ID in the PG Setup of the Gateway PG and Cycle the PG.

154000E

Message

Central Controller Connection on Child Down - ACMI peripheral gateway status DOWN.

Severity

Error

Type

Raise

Description

Central Controller Connection on Child Down - ACMI peripheral gateway status DOWN.

Action

No action is required.

1560004

Message

CTI OS Server version %2 is online. Connected to CTI Server at %3. CTI Server protocol is %1.

Severity

Informational

Type

Clear

Description

Message indicating the version of CTI OS Server as well as the protocol version CTI OS Server uses to connect to CTI Server.

Action

No action is required.

1560005

Message

CTI OS Server version %2 cycled because the connection to CTI Server at %3 closed. CTI Server protocol is %1.

Severity

Warning

Type

Raise

Description

CTI OS Server has cycled itself because its connection to CTI Server closed. When CTI OS Server restarts, it will re-establish its connection to CTI Server.

Action

This event usually occurs when the CTI Server process cycles. If this event is received and CTI Server was not manually cycled, please collect the CTI OS Server log as well as all PG logs and contact Cisco customer support.

1560006

Message

CTI OS Server version %2 cycled because the connection to CTI Server at %3 failed. CTI Server protocol is %1.

Severity

Error

Type

Raise

Description

CTI OS Server has cycled itself because its connection to CTI Server failed. When CTI OS Server restarts, it will re-establish its connection to CTI Server.

Action

This event can occur when CTI OS is running on a heavily loaded system. If this event is received and CTI Server was not stopped, please check the total CPU usage as well as CTI OS Server CPU usage. If either total or CTI OS Server CPU usage is greater than 60%, please check the agent, team, and skill group configuration with the SRND to make sure it is within tolerance.

1560007

Message

CTI OS Server has %1 messages in Queue.

Severity

Informational

Type

Clear

Description

The CTI OS Server incoming message is now below 10000 messages.

Action

No action is required.

1560008

Message

CTI OS Server has %1 messages in Queue.

Severity

Warning

Type

Raise

Description

The CTI OS Server incoming message queue exceeded 10000 messages. This might result in unwanted behavior.

Action

This event can occur when CTI OS is running on a heavily loaded system. If this event is received, please check the total CPU usage as well as CTI OS Server CPU usage. If either total or CTI OS Server CPU usage is greater than 60%, please check the agent, team, and skill group configuration with the SRND to make sure it is within tolerance.

1560009

Message

CTI OS Server has generated an exception in %2 processing a %3.\n Details:\n %4: %1\n %5

Severity

Error

Type

Single-state Raise

Description

CTI OS Server generated an exception while processing a request or an event specified in this method.

Action

This is an internal error in CTI OS Server's request and message processing logic. Please collect the CTI OS Server log as well as all PG logs and contact Cisco customer support.

156000A

Message

CTI OS Server has generated an exception in %2 processing %3.\n Details:\n %4: %1\n %5

Severity

Error

Type

Single-state Raise

Description

CTI OS Server generated an exception while processing the request or event specified in this method.

Action

This is an internal error in CTI OS Server's request and message processing logic. Please collect the CTI OS Server log as well as all PG logs and contact Cisco customer support.

156000B

Message

CTI OS Server's total amount of agent mode connections is %1. This is within CTI OS Server's limit of %2.

Severity

Informational

Type

Clear

Description

CTI OS Server is current running with an acceptable number of agents connected to it.

Action

No action is required.

156000C

Message

CTI OS Server's total amount of agent mode connections is %1. This exceeds CTI OS Server's limit of %2.

Severity

Warning

Type

Raise

Description

CTI OS Server is currently running with an excessive number of agents connected to it.

Action

Ensure that the number of agent's currently using the system is not more than the limit listed in the event's description. If there are custom CTI OS applications deployed in the contact center, make sure to understand how many connections those custom applications open to CTI OS Server. For example, if a custom application opens two connections to CTI OS Server, this will half the number of agents that can connect to CTI OS Server.

156000D

Message

CTI OS Server's total amount of monitor mode connections is %1. This is within CTI OS Server's limit of %2.

Severity

Informational

Type

Clear

Description

CTI OS Server is current running with an acceptable number of monitor-mode applications connected to it.

Action

No action is required.

156000E

Message

CTI OS Server's total amount of monitor mode connections is %1. This exceeds CTI OS Server's limit of %2.

Severity

Warning

Type

Raise

Description

CTI OS Server is currently running with an excessive number of monitor-mode applications connected to it.

Action

Ensure that the number of monitor mode applications connected to CTI OS Server does not exceed the limit listed in the event's description. If there are custom CTI OS applications deployed in the contact center, make sure to understand how many connections those custom applications open to CTI OS Server as well as what types of connections those applications open to CTI OS Server. For example, applications that appear to open an agent mode connection (presents a UI geared toward an agent) may also open a monitor mode connection in the background.

156000F

Message

CTI OS Server's monitor mode functionality has been re-enabled. Monitor mode functionality was previously disabled after %1 failed attempts to access monitor mode functionality.

Severity

Informational

Type

Clear

Description

CTI OS Server has re-enabled monitor mode functionality.

Action

No action is required.

1560010

Message

CTI OS Server's monitor mode functionality has been disabled after %1 failed attempts to access monitor mode functionality.

Severity

Warning

Type

Raise

Description

CTI OS Server has disabled access to monitor mode functionality because an excessive number of consecutive failed attempts to access monitor mode functionality have occurred. An attempt to access monitor mode functionality fails when the CTI OS monitor mode password is incorrectly specified.

Action

This event occurs when CTI OS security is enabled and a monitor password has been set. If this event is triggered, one or more applications have consecutively failed to supply the correct monitor mode password. Check the CTI OS Server log for lines containing the following text: security warning:: client at [ip_address] failed to establish a monitor mode connection. Check to make sure that the CTI OS client at the given IP address is actually running a monitor mode client. If not, it is possible that there was an attempt to hack into CTI OS monitor mode functionality. If there is a CTI OS client at the given IP address, the client may have the wrong monitor mode password. If no action is taken and no further attempts to access monitor mode functionality fail, monitor mode functionality will unlock after the configured amount of time (15 minutes by default).

1560011

Message

After the CTI OS Server version %2 re-established the connection to CTI Server at %3, configuration change was detected. The CTI OS Server will restart. CTI Server protocol is %1.

Severity

Warning

Type

Raise

Description

Upon re-establishment of the CTI Server Link, CTI OS Server detected a configuration change. CTI OS Server will restart to insure proper configuration.

Action

This event can occur when CTI OS has lost connection to the CTI Server and the configuration has changed during that period.

1560012

Message

The CTI OS Server version %2 connection to CTI Server at %3 has closed. The CTI OS Server will attempt to re-establish the connection. CTI Server protocol is %1.

Severity

Warning

Type

Raise

Description

CTI OS Server's connection to the CTI Server has closed. CTI OS Server will attempt to re-establish the connection to the CTI Server. If Unsuccessful, CTI OS Server will restart.

Action

This event usually occurs when the CTI Server closes the connection. If this event is received and CTI Server was not able to reconnect to the CTI Server, the CTI OS Server may cycle.Please collect the CTI OS Server log as well as all PG logs and contact Cisco customer support.

1560013

Message

CTI OS Server is Within limit for %1%2. %3

Severity

Informational

Type

Clear

Description

CTI OS Server is Within the operational limit for this configuration/action.

Action

No action is required.

1560014

Message

CTI OS Server limit for %1%2 has been violated. %3

Severity

Warning

Type

Raise

Description

The CTI OS Server operational limit has been violated

Action

This event occurs when a CTI OS Server operational limit has been violated for either a configuration or action. This violation may adversely effect CTI OS performance. Please check the published operational limits for this release of CTI OS Server.

1588000

Message

TIP Server at [%2:%1] has been started

Severity

Informational

Type

Clear

Description

The TIP Server has been started.

Action

No action is required.

1588002

Message

TIP Server has been disabled

Severity

Informational

Type

Clear

Description

The TIP Server has been disabled.

Action

No action is required.

1588003

Message

TIP Server at [%2:%1] is waiting for client connection

Severity

Warning

Type

Raise

Description

The TIP Server is waiting for client connections.

Action

If condition persists, ensure that Live Data client is running, has connectivity, and correct configuration information to contact this TIP server.

1588004

Message

TIP Server at [%3:%1] accepted a connection from [%4:%2]

Severity

Informational

Type

Clear

Description

The TIP Server has accepted a client connection

Action

No action is required.

1588006

Message

TIP Server at [%3:%1] client connection [%4:%2] failed [%5]

Severity

Warning

Type

Raise

Description

The TIP Server client connection has failed.

Action

No action is required.

1588007

Message

TIP Server at [%2:%1] has been stopped

Severity

Informational

Type

Clear

Description

The TIP Server has been stopped.

Action

No action is required.

1588008

Message

TIP Server at [%5:%1] is above warning memory threshold (%2 MB). Queue will be maintained at %4 will be deleted until memory drops below %3 MB. TIP event loss possible.

Severity

Warning

Type

Raise

Description

The TIP Server has exceeded configured warning memory limits. Oldest TIP events are being deleted before acknowledge received, making event loss possible.

Action

If condition persists, ensure that Live Data client is running, has connectivity, and correct configuration information to contact this TIP server.

1588009

Message

TIP Server at [%5:%1] is above critical memory threshold (%2 MB). Queue will be reduced from %4 will be deleted until memory drops below %3 MB. TIP event loss possible.

Severity

Error

Type

Raise

Description

The TIP Server has exceeded configured critical memory limits. Oldest TIP events are being deleted before acknowledge received, making event loss possible.

Action

If condition persists, ensure that Live Data client is running, has connectivity, and correct configuration information to contact this TIP server.

158800A

Message

TIP Server at [%5:%1] is within memory and queue size limits. Current %4 will be kept in queue.

Severity

Informational

Type

Clear

Description

The TIP Server is within configured memory limits.

Action

None

158800B

Message

TIP Server at [%5:%1] has exceeded maximum %4 will be deleted until queue size is reduced. TIP event loss possible.

Severity

Warning

Type

Raise

Description

The TIP Server has exceeded configured maximum queue size. Oldest TIP events are being deleted before acknowledge received, making event loss possible.

Action

If condition persists, ensure that Live Data client is running, has connectivity, and correct configuration information to contact this TIP server.

158800C

Message

TIP Server at [%5:%1] has exceeded Warning memory threshold (%2 MB), but Queue is below minimum size (%3). Queue may grow at %4 will be kept in queue.

Severity

Warning

Type

Raise

Description

The TIP Server has exceeded configured warning memory limits, but has not met the TIP minimum queue size. No action will be taken, but the process may be unstable.

Action

Monitor process memory usage and take appropriate action if memory overflow is imminent.

158800D

Message

TIP Server at [%5:%1] has exceeded Critical memory threshold (%2 MB), but Queue is below minimum size (%3). Queue may grow at %4 will be kept in queue.

Severity

Error

Type

Raise

Description

The TIP Server has exceeded configured critical memory limits, but has not met the TIP minimum queue size. No action will be taken, but the process may be unstable.

Action

Monitor process memory usage and take appropriate action if memory overflow is imminent.

158800E

Message

TIP Server at [%5:%1] has exceeded critical memory threshold (%2 MB), maintain Queue at minimum %4 will be deleted until memory drops below %3 MB. TIP event loss possible.

Severity

Error

Type

Raise

Description

The TIP Server has exceeded configured critical memory limits. Oldest TIP events are being deleted before acknowledge received, making event loss possible.

Action

Monitor process memory usage and take appropriate action if memory overflow is imminent.

12A0003

Message

HeartBeat Event for %1

Severity

N/A

Type

N/A

Description

Periodic message to indicate MDS is in service and that the event stream is active.

Action

No action is required.