Access Cisco Unified Communications Solutions Tools From Unified Intelligence Center
The Navigation drop-down menu at the top right of the Unified Intelligence Center
Administration page has three Cisco Unified Communications Solutions tools:
Figure 1. Navigation Menu
To access these tools from a Member node, where
x.x.x.x is the IP address of the member:
To access Unified Serviceability:http://x.x.x.x/ccmservice/
To access Unified OS Administration:
To access Disaster Recovery System:
What to Do Next
To sign in to these tools, use the user name and password for the
Installation Administrator account.
Cisco Unified Serviceability
Cisco Unified Serviceability is one of three system-level tools that
Unified Intelligence Center shares with Cisco Unified Communications Solutions. The other two
are Disaster Recovery System and Cisco Unified OS Administration.
To access Cisco Unified Serviceability, select it from the Navigation
drop-down menu in the upper-right corner and click
Cisco Unified Serviceability is a web-based troubleshooting tool, with
four menus (Alarms, Trace, Tools, and SNMP). Unified Serviceability features
are supported by and applicable to Unified Intelligence Center with exceptions noted in Unified Intelligence Center Notations.
Cisco Unified Serviceability features include the following:
Provides information on
configuring alarms, traces, and SNMP
Saves alarms and events
for troubleshooting and provides alarm message definitions.
Saves trace information to
various log files for troubleshooting.
behavior of components through the Unified Real-Time Monitoring Tool
Provides feature services
that you can activate, deactivate, and view through the Service Activation
Provides an interface for
starting and stopping feature and network services.
Generates and archives
daily reports; for example, alert summary or server statistic reports.
Communications Manager and Unity Connection to work as a managed device
for SNMP remote management and troubleshooting.
Monitors the disk usage of
the log partition on a server.
Monitors the number of
threads and processes in the system; uses cache to enhance the performance.
Information in the Cisco Unified Serviceability documentation is
applicable to Unified Intelligence system.
Unified OS Administration
Unified OS Administration is one
of three system-level tools that Unified Intelligence Center shares with Unified
Communications Solutions. The other two are Disaster Recovery System and Unified Serviceability.
To access Unified OS Administration, select it from the
Navigation drop-down menu in the upper-right corner and click
Use Unified OS Administration to perform many common system
administration functions. Unified OS Administration menus are as follows:
Show: How to
view information on Cluster Nodes, Hardware Status, Network Configuration,
Installed Software, System Status, and IP Preferences.
to display and change IP settings, host settings, and Network Time Protocol
to manage certificates and how to set up and manage IPSec policies.
Upgrades: How to perform an upgrade and how to revert to a previous
to use the Ping and Remote Support features.
Install Custom Certificates
To upload a custom certificate with alternate hostname, you need to set the alternate hostname using the CLI command set web-security. After you configure the alternate hostname, perform the following procedure to generate Certificate Signing Request (CSR) and to upload the certificates. Then, you can access Unified Intelligence Center by using the alternate hostname as well.
To avoid the certificate exception warning you must access the servers using the Fully qualified domain name (FQDN) name.
Log in to Cisco Unified Operating System Administration (for example:-https://localhost:8443/cmplatform).
Navigate to Security > Certificate Management. The Certificate List window displays.
Click Generate CSR to generate a certificate from a custom or third party certificate generation authority.
Download the CSR to your PC and use this CSR to obtain the Public certificate and primary certificate from CA.
Log in to OS platform again and navigate to Security> Certificate Management.
Click Upload Certificate/Certificate chain. The Upload Certificate dialog box opens.
To upload public certificate, select tomcat-trust from certificate name list drop down.
Select the file to upload by performing one of the following steps:
In the Upload File text box, enter the path to the file.
Click the Browse button and navigate to the file; then, click Open.
Click Upload File button.
Navigate to Security > Certificate Management and Click Upload Certificate/Certificate chain.
To upload primary certificate, select tomcat from certificate name list drop down.
Enter Root certificate name. This is a .pem file that is generated when the root/public certificate was installed. To view this file Navigate to certificate management > Click Find. In the certificate list .pem file name will be listed against tomcat-trust.
Follow step 10.
After successfully uploading the certificate, navigate to Security > Certificate Management.
Click Find to open the list of certificates.
Click on pem and der links against tomcat and tomcat-trust to see Certificate File Data.
Restart the server settings using the following commands:
utils service restart cisco tomcat
utils service restart Intelligence Center Reporting service
Disaster Recovery System
The Disaster Recovery System (DRS), Unified OS Administration, and Unified Serviceability are system-level tools that Unified Intelligence Center shares with Unified Communications Solutions.
To access the DRS, select it from the Navigation
drop-down menu in the upper-right corner and click
DRS provides backup and restore capability
for servers in a Unified Intelligence Center cluster and allows you to perform
regularly-scheduled automatic backups, and user-invoked data backups.
See the DRS online help for topics that include:
Backup and Restore
Creating and editing
Starting a manual backup
Restoring a backup version
and viewing restore status
Restoring a cluster
Error messages during a backup or a restore
Information in the DRS online help is applicable to the Unified
Intelligence system. See the following topics for DRS-related information that
pertains to Unified Intelligence Center.
Certain Unified Intelligence Center Reporting objects are grouped in categories.
Categories display in a
"tree" format, where categories and sub-categories are represented
as folders and items within categories are represented as pages.
Figure 2. Categories
There cannot be two objects with the same name within a category or a
subcategory. There can be objects with the same name in two different
Users with only execute permission on any dashboard category, report definition category, and report category can no longer create new entities and cannot modify existing entities within these categories. To create new entities and to modify existing entities, you must have write permission for the corresponding category, which you can request from the administrator.
Users without access to a category can
now access a report through the
if they have execute permission for that
To create a category or a sub-category, right-click the parent
(category or sub-category) and select
In the dialog box, enter:
The category or sub-category name (using a maximum of 50
The permissions for the Parent User group and the All Users
OK to save the category.
To delete a sub-category, right-click its icon and select
A dialog box appears that states that it will delete
all of its children sub-categories and dashboards.
Yes to confirm the deletion. Click
No to cancel.
Both Yes and No generate another dialog box confirming your action
to delete or to cancel the deletion. Click
OK to close this dialog box and complete
Drag and Drop Within Categories
You can use drag and drop on dashboards, in report definitions, and in report managers to copy or move entities and
To use drag and drop to move and copy an entity, you must have Execute permissions for that entity.
To copy, drag the single entity or category to the target folder while pressing the Ctrl key. A plus sign (+) appears
beside the cursor to indicate that the copy operation has started.
When you copy a large number of categories and entities, the copy operation might take longer.
To rename a category or a sub-category, right-click the
sub-category icon and select
A dialog box with a
Rename To field appears.
Enter a new name of up to 50 characters and click
Rename to proceed.
Cancel to keep the original name.
To rename, you must have Write permissions for the object.
Permissions for Categories
Categories are Unified Intelligence Center
"objects", as are Reports, Report Definitions, Dashboards, Data
Sources, Value Lists, and Collections.
Permissions are set for objects and categories when you create them. They are enforced as follows:
WRITE: you can view a category, add a sub-category to it, move
objects into it, rename it, delete it, and set permissions for it.
EXECUTE: you can add a sub-category and move (drag and drop) an
item, such as a dashboard into this category. To add an item, you must have
WRITE permissions to that item. After you move the item into a category, the
original owner of the item can access it only if that user has WRITE
permissions to the category that you modified.
There are impacts for the permissions a user has for a category with
respect to the permission that user has for the object/drawer. For example:
If the user has the Dashboard Designer role, but does not have any
permission to a dashboard category, then the user cannot see that category or any
dashboards it contains.
To delete an item from entities that have a tree structure such
as Reports, Report Definitions, and Dashboards, you must have write
permissions to the item that you want to delete and to its parent
To delete a category, you must have write
permissions to the category that you want to delete, to all the
items and categories in this category, and to the parent category.
These two rules are valid for all entities that have a tree
If a user does not have access to a drawer, for example, to
Dashboards, the user's permission to a category in that drawer is irrelevant.
For example, if a user has WRITE permissions in the
AllUsers group for a dashboard category, but that user does
not have the Dashboard Designer role, the user can then delete that
The left panel of the Unified Intelligence Center Reporting interface contains
Drawers are similar to menus: they group logically-related functions.
Clicking (opening) a drawer in the left panel opens a page in
the right panel or expands to show a list or tree of nested links.
The tree display under some drawers replicates the display on the page
that drawer opens. For example, the tree that displays when you expand the
Dashboards drawer shows the same categories and dashboards as the Dashboard
Figure 3. Drawers in Unified Intelligence Center Reporting Interface
The User Roles assigned to you determine what drawers are enabled for
you. For example, if you do not have the Dashboard Designer user role, the
Dashboards drawer is dimmed and you can see a message that you cannot see the
All users can see the Overview drawer and the Security drawer.
Many pages let you filter items to limit the
number of results that appear in a given list. You can also filter items to
find a specific item or a subset of items with similar values.
Quickly clear a filter by clicking the Clear Filter
Delete Multiple Items
Some pages that contain lists of items allow you to delete one or more
items at once.
Check the box to the right of the items.
Delete button on the bottom left of the page.
A confirmation dialog box appears.
OK in the confirmation dialog box to delete the
items. In some cases, a deletion confirmation page may appear after the
confirmation dialog box appears.
delete the item.
There is a
Help icon on each page.
Help opens a new window with a topic relevant to
the window you are on.
From a help topic, click the
This opens the Table of Contents and displays the help functions such
as Index and Search.
Figure 4. Online Help Features
The Refresh button on
many Unified Intelligence Center Reporting pages allows you to refresh a page to see
any changes another user might have made to it.
Sort List of Items
Any page that contains lists of items can be sorted by any field name.
Click the name of the field on the top of the column that you want
The listed is sorted in ascending order for that column.
Click the name of the field again to sort the list in descending
Click any other field name at the top of the column to sort on
Stock and Custom Objects
Unified Intelligence Center uses the terms Stock and Custom as follows:
Stock objects are supplied by Cisco and are either installed with Unified Intelligence Center or can be imported and used with Unified Intelligence Center. Stock objects include:
To be imported and used with Unified Intelligence Center
Report Definitions for each of the Stock Reports
CUIC data source
UCCE Historical data source
UCCE Real Time data source
Value Lists for each of the Stock Reports
Agent Team Collections created through the UCCE User Integration
There are no stock dashboards.
cannot make changes to the Cisco stock objects and then save
can make changes to stock Reports and Report Definitions and
Save As to create new, cloned and renamed
versions of them.
There is no Save As function for the stock Value Lists. To create a
custom version of stock Value Lists, create a custom Value List, copy the
query from a stock Value List, and then edit it.
Custom objects are any objects that were not installed with the
product and include new reports and report definitions that were designed by a
third party and imported into Unified Intelligence Center
Your support provider cannot assist you in troubleshooting custom
Tabs organize content and facilitate navigation.
When you open a drawer, or click an item within a drawer, the panel
that opens pops up a tab at the top of the page, if it is not already
To close a tab in the
Reporting application, click the
x at the right of the tab label.