Cisco Unified Intelligence Center is a web-based
graphical user interface that provides real-time and historical reporting and
customizable dashboards. You can
copy the stock reports and then edit the copies to customize the order and names of the columns, or to present the information graphically. You can also import additional templates. The
premium version of Unified Intelligence Center comes with a native Report Designer tool for
designing new templates.
Depending on the features enabled by your Standard or Premium license and on your User Role and your Unified Intelligence Center object permissions, you can
use Unified Intelligence Center to:
Export a report category
Select the relative dates
Upload the individual html and htm files
Localize report and report help.
Cisco Unified Intelligence Center consists of two web-based
interfaces: one for reporting and one for administration. The
administration console has its own user documentation and online help.
In your internet browser, you must enable cookies for using Unified Intelligence Center and the permalink feature.
Add the Unified Intelligence Center URL as a "Trusted site" on Internet Explorer. See the "Add sites to the Trusted sites zone" section at http://support.microsoft.com/kb/815141 for more information.
Unified Intelligence Center is added to the Cisco Unified Contact Center environment as
a cluster, comprised of at least one and a maximum of eight nodes—one primary
Controller node and as many as seven secondary
is present in all deployments
is installed with both the Administration (OAMP) and Unified Intelligence Center Reporting applications
holds the License file, which is replicated to the member
allows access, with System Administrator credentials, to
Cisco Unified Serviceability, Cisco Unified OS Administration, and the Disaster
Members (maximum of seven)
are optional (a deployment can consist of a Controller node
are installed with Unified Intelligence Center Reporting application only
allow URL access to the Controller node
obtain their license from the Controller
Unified Intelligence Center is an appliance application similar to Cisco Unified
Communications Manager. It must be installed on dedicated servers, which must
be Multimedia Communications Servers (MCS) or equivalent hardware.
Databases in the Unified Intelligence Center Cluster
The Informix Dynamic Server (IDS) is installed on all nodes in the
The installation creates the following databases on each node:
The system database: This database is
the standard Cisco Call Manager database that is customized for the Cisco Unified Intelligence Center.
The Unified Intelligence Center databases: These databases holds information on
reports, dashboard, users, and other objects maintained on each server. These databases are replicated across the cluster.
The Unified Intelligence Center and the system databases are not documented and are not
directly accessible for review and management.
You can use the Command Line Interface to perform certain actions
and to view database tables and properties. These commands include
run sql, various
show tech commands, the
utils dbreplication and
utils purge commands.
Two Unified Contact Center Enterprise databases—Unified CCE Historical and Unified CCE Real-time. These
databases are used to run the stock reports.
A successful sign in to Unified Intelligence Center opens the
Getting Started page. Each line of blue text on the Getting Started page is a
link that opens an online help topic about one of the Unified Intelligence Center
The Getting Started page is controlled by the Overview
drawer. You can always return to Getting Started by clicking the Overview
drawer. All users have access to the Overview drawer and to the Getting Started
Close (hide) the Getting Started
Click the X on the Overview
Reopen the Getting
Click the Overview
The URL for the Unified Intelligence Center reporting application is
HOST is the DNS name or IP address of a Unified Intelligence Center
Unified Intelligence Center does not support the HTTP protocol by default. You can enable the HTTP protocol support by setting the http-enabled property to on from the Command Line Interface (CLI).
When http-enabled is off, then Unified Intelligence Center redirects all the HTTP requests to HTTPS.
When the http-enabled property is set to on then Unified Intelligence Center loads the login page with HTTPS. After successful login, Unified Intelligence Center loads the main page with HTTP.
There is no need to restart the Unified Intelligence Center system after setting the http-enabled property.
Permalinks work both in HTTP and HTTPS.
If you implement server load balancing, use the IP address of the
Application Control Engine (ACE) server.
Who Can Log In?
The individual designated as
Server Application User during the installation is
automatically eligible to log in and is the initial System Administrator for
Unified Intelligence Center. This user appears by default on the User List page.
The Server Application User can log in to Unified Intelligence Center with the username and
password defined during the installation.
Any user who is imported with the Unified CCE User
Integration feature can log in.
After they are integrated, Unified CCE supervisors can log in to
Unified Intelligence Center with their Active Directory user ID and password.
Supervisors automatically have the user role of Dashboard Designer
and Report Designer and have Execute permissions to view collections
of their, and only their Agent and Agent teams. They can select these
collections when they filter reports.
All IP Multimedia Subsystem (IMS) users can log in using their IMS
username and password. After they log in, the users are added to the Unified Intelligence Center database
and are listed on the User List Page.
The login for these users is either <UserName Identifier>\<username> or
<username>. The username is case insensitive, but the password is case
sensitive. For example, if the username is
cuicadmin, you can enter
For all domain users, after the LDAP server is configured in
the Administration application, users in that domain can log into Unified Intelligence Center.
When the users log in, they are added to the Unified Intelligence Center database and appear on the User
List Page. The security administrator must assign user roles to the users. To
configure Active Directory in the Administration application, select
Configuration > Reporting
Configuration > Active Directory
The password is case
sensitive. The username is not case sensitive.
Links on Unified Intelligence Center Reporting Pages
Figure 1. Title Bar
Link / Feature
Click the Cisco Systems logo icon to open the Cisco Systems
By default, the Unified Intelligence Center interface displays in the language that has been chosen for your operating system and browser. To change the locale, choose the language from the Locale drop-down list.
Choosing the locale changes the language used on Web
pages, including the report definition, value list, reports and their generated output, and the date and
If your default browser language is one that Unified Intelligence Center
does not yet support, Unified Intelligence Center displays in the first supported language
listed in your browser Language Preference. For example, if your browser
Language Preference lists Croatian, Vietnamese, and French Canadian, in that
order, Unified Intelligence Center defaults to French Canadian, which is the first language
in your preferences list that Unified Intelligence Center supports.
Language is session-based. You can open one instance of
Unified Intelligence Center Reporting in French Canadian and another instance in European
You can select your locale:
On the initial Login page, choose the language from the Locale
On the top of each page.
Unified Intelligence Center Reporting interface and online help are available
in the following languages:
Simplified Chinese = zh_CN
Traditional Chinese = zh_TW
Danish = da_DK (Denmark)
Dutch = nl_NL (Netherlands)
US English = en_US
UK English = en_UK
If you select UK English as the locale, the system
displays all the date formats as dd/mm/yyyy.
European French = fr_FR (France)
French Canadian = fr_CA (Canada)
German = de_DE (Germany)
Italian = it_IT (Italy)
Japanese = ja_JP (Japan)
Korean = kp_KR
Polish = pl_PL
Portuguese = pt_BR (Brazil)
Russian = ru_RU (Russia)
Spanish = es_ES (Spain)
Swedish = sv_SE (Sweden)
Turkish = tr_TR
Signed On As
Shows the user ID for the user who is currently signed in.
Opens a custom Google search for documentation relevant to
Unified Intelligence Center.
Clears the local cache for System Configuration Administrators.
Shows the user ID for the user that the Security
Administrator is impersonating or
Stop Run As
Exits Run As mode.
Asks for confirmation and then logs you out.
Shows the version of Unified Intelligence Center that you run and
the hostname and IP Address of the node.
The timeout for session inactivity is set by default to 14,400 seconds
(4 hours). It is configurable through the Command Line Interface:
set cuic-properties session-timeout.