Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 9.1(1)
Before You Install
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Before You Install

Before You Install

About Cisco Unified Intelligence Center

Unified Intelligence Center can be installed as a standalone server or as a cluster of a maximum of eight server nodes. There is one mandatory publisher node (called the Controller) and a maximum of seven subscriber nodes (called Members). The Controller node includes a Member; thus a deployment can consist of a Controller only.

All nodes must meet latency requirements as described in the Cisco Unified Intelligence Center Solution Reference Network Design (SRND) Guide.

The primary node (the Controller) includes both the Administration (Operations, Administration, Maintenance, and Provisioning or OAMP) and the Unified Intelligence Center Reporting web applications. A Controller is required in all deployments. A deployment can consist of a Controller only.

The Member nodes have the Unified Intelligence Center Reporting web application only.

Unified Intelligence Center is installed on Cisco Unified Voice Operating System (VOS). This is an appliance model or "closed box" and does not support navigation into, or manipulation of, the file system.

Unified Intelligence Center must be installed on a Virtual Machine running over UCS B-Series and C-Series Servers or equivalent hardware.

The disk capacity and hardware type of Member nodes should be equal to or greater than those of the Controller node.

See the Cisco Unified Intelligence Center Hardware and System Software Specification (Bill of Materials) for server requirements and version compatibility.

See the Cisco Unified Intelligence Center Solution Reference Network Design (SRND) Guide, available in the Design Guides category at http:/​/​​en/​US/​products/​ps9755/​tsd_​products_​support_​series_​home.html.

Prerequisites and Important Considerations

Before you proceed with the installation, upgrade, or migration, note these important requirements:

  • You must have access to a Network Time Protocol (NTP) server.

  • You must have a preconfigured default router.

  • You must have a preconfiigured Domain Name Server (DNS).

  • You must install the primary node (the Controller) first.

  • Request a license file from Cisco Systems, Inc. See Acquire your license. When the primary node installation is complete, and before installing a Member node, you must sign in to the Administration console to apply the license and to define the Member node.

  • When you are migrating from the traditional MCS servers to a Virtual Machine-based UCS server, you should typically perform a backup from the old server and restore the data on the new server. The backed up license does not work on a Virtual Machine. You need to get a different license for the Virtual Machine based on the licensing MAC. See Acquire your license.

  • When you are migrating from the traditional MCS servers to a virtual server, ensure that the new Virtual Machine instance have the same Unified Intelligence Center version, hostname and IP address, as that of the machine from which you are migrating.

  • All configured nodes in a cluster must be installed and started before you install a new node. For example, if the Controller and one Member have been installed and you are about to add a second Member, the Controller and first Member must be started and available so that the second Member is able to access them.

  • Installation on an existing (repurposed) server formats the hard drive and erases all data. It might also change the system Basic Input Output System (BIOS), firmware, and Redundant Array of Inexpensive Disks (RAID) configuration.

  • On the installation configuration screens:

    • Many values—such as host names, User IDs, and passwords—are case-sensitive.

    • You must enter the same security password on all nodes in the cluster. Keep a record of this password; you will need to use it if you replace or add a server in the future or if you want to replace the old security password with a new one.

    • Use the default Maximum Transmission Unit (MTU) setting, which is 1500, for all nodes in the cluster.

Configuration Worksheet

Use this worksheet to record network and password information that the basic installation configuration wizard prompts you to enter. Store this worksheet information for future reference.

Table 1 Configuration Worksheet

Configuration Data

Your Entry

Host Name


Member 1

Member 2

IP Address



Gateway (GW) Address

Primary DNS IP Address



Secondary DNS IP Address





Note    Ensure that you use the same System Administrator credentials for all nodes.

System Administrator Password


Use the same Timezone for all nodes.

Certificate Information






NTP Server Host Name or IP Address

NTP Server 1

NTP Server 2

NTP Server 3

NTP Server 4

NTP Server 5

Database Access Security Password

Security Password

Servers in the cluster use the security password to communicate with one another. The security password is also used by the Disaster Recovery System (DRS) for encryption of the backup file.

Note    You must enter the same security password for all servers in the cluster.

Simple Mail Transfer Protocol (SMTP) Location Host Name

SMTP Host Name or IP Address


Application User ID

Application User Password

The Application User defined during the Controller installation is the only credential recognized by Unified Intelligence Center.

Note    Ensure that you use the same System Application credentials for all nodes.

Installation Sequence and Time

A Unified Intelligence Center can include one or multiple nodes. The installation for each node can take about an hour. For most of that time, it can run unattended.

You must perform the installation on the primary node/Controller first.

Some configuration and installation processes differ slightly for the first node (Controller) and for the Members. This is noted in these instructions.

Installation Wizard Navigation

Much of the installation requires no action on the part of the person who runs it. When user input is required, use the following keyboard navigation and selection actions.

The installation wizard screens do not recognize a mouse or a touchpad.

Table 2 Installation Wizard Navigation

To Do This

Press This Key

Move to the next field


Move to the previous field


Choose an option


Scroll up or down a list

Up or Down arrow keys

Go to the previous screen

Tab to Back and press the Spacebar

Get information on a screen

Tab to Help and press the Spacebar

Scroll up and down a list

Up or Down arrow keys