This chapter contains the following topics:
This document provides design considerations and guidelines for deploying network solutions that include the Cisco Unified Intelligence Center.
This design guide is intended for system architects, designers, engineers, and Cisco
channel partners who want to apply best design practices for Unified Intelligence Center. This document assumes
that you are familiar with the Cisco Systems product with which you intend to integrate Unified
This guide is organized as follows:
This document also has an index and a glossary.
This manual uses
the following conventions:
Boldface font is used to indicate
commands, such as user entries, keys, buttons, and folder and submenu names. For example:
Italic font is used to indicate the following:
introduce a new term.
Example: A skill group is a collection of agents who share similar
Example: Do not use the numerical naming convention.
A syntax value that the
user must replace.
Example: IF (condition, true-value, false-value)
A book title.
Example: See the
Cisco CRS Installation Guide.
||Window font, such as Courier, is used for the
following: Text as it appears in code or that the window displays. Example:
<html><title>Cisco Systems, Inc.</title></html>
are used to indicate the following:
For arguments where the context does not allow italic, such
as ASCII output.
A character string that the user enters but that does not appear on the window
such as a password.
Documentation and Submitting a Service Request
For information on
obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a
service request, and gathering additional information, see
What's New in
Cisco Product Documentation, at:
What's New in
Cisco Product Documentation, which lists all new and revised Cisco
technical documentation, as an RSS feed and deliver content directly to your
desktop using a reader application. The RSS feeds are a free service.