User Guide for the Cisco Unified Intelligence Center Reporting Application Release 9.0(2)
Preface
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Preface

Preface

Purpose

This guide explains the user interface and functionality in the Cisco Unified Intelligence Center reporting application.

Audience

This guide is intended for reporting users, administrators, and developers who use the Cisco Unified Intelligence Center web server to run and manage reports for the Cisco Unified Contact Center products.

This guide documents the stock objects that are installed or can be imported and used with Unified Intelligence Center and does not explain customization. Stock objects are Reports, Report Definitions, Data Sources, Categories, Value Lists, and Collections. You can download the necessary Cisco stock reports from the Software Download page on the Cisco web site and import these reports into Cisco Unified Intelligence Center.

Organization

This Section

Covers

Chapter 1: Product Overview

A high-level description of Unified Intelligence Center, the Overview drawer, the cluster deployment model, logging in, and authentication.

Chapter 2: Getting Started with Unified IC Reporting

First steps to perform when you begin to use Unified Intelligence Center, basic concepts, User Roles.

Chapter 3: Dashboards

The Dashboards interface, creating and viewing dashboards, adding items to a dashboard, the dashboard slideshow.

Chapter 4: Data Sources

The Data Sources interface, the data sources that are installed with Unified Intelligence Center, how to create and edit a data source.

Chapter 5: Reports

The Reports interface, the stock reports, how to import reports, how to run a report, how to edit a report, working with report views, charts, and gauges.

Chapter 6: Report Definitions

The Report Definitions interface that is offered with the Premium license, what is a report definition, the types of queries supported by Unified Intelligence Center, working with a report definition, the SQL syntax used with Unified Intelligence Center.

Chapter 7: Value Lists and Collections

The Values List and Collections interface, how value lists are associated with report definitions, the types of collections you can create for a value list, the collections that are created by Unified CCE User Integration.

Chapter 8: Scheduler

The Scheduler interface, how to create and maintain a schedule for a report.

Chapter 9: Security

The Security interface, the User List, User Group, Permissions, and using Run As.

Chapter 8: System Concepts and Navigation Controls

The Unified Intelligence Center user interface, how to access the Cisco Unified Communications tools, working with categories, the difference between stock and custom objects.

Troubleshooting

Troubleshooting is located online, on a customer-facing Wiki page that can be accessed by anyone who has a Cisco.com account:

Troubleshooting tips for the Cisco Unified Intelligence Center (http://docwiki.cisco.com/wiki/Troubleshooting_Unified_Intelligence_Suite)

Conventions

This manual uses the following conventions:

Convention

Description

boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example:

  • Choose Edit > Find.
  • Click Finish.

italic font

Italic font is used to indicate the following:

  • To introduce a new term. Example: A skill group is a collection of agents who share similar skills.
  • For emphasis. Example: Do not use the numerical naming convention.
  • A syntax value that the user must replace. Example: IF (condition, true-value, false-value)
  • A book title. Example: See the Cisco CRS Installation Guide.

window font

Window font, such as Courier, is used for the following:

  • Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems,Inc. </title></html>

< >

Angle brackets are used to indicate the following:

  • For arguments where the context does not allow italic, such as ASCII output.
  • A character string that the user enters but that does not appear on the window such as a password.

Documentation and service requests

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

Documentation feedback

You can provide comments about this document by sending email to the following address:

mailto:ccbu_docfeedback@cisco.com.

We appreciate your comments.