Report Template Reference Guide For Cisco Unified Intelligence Center, Release 9.0(2)
Index
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Contents

A - C - E - F - G - H - I - O - P - R - S -

Index

A

Agent Historical All Fields 1
Agent Not Ready Detail 1
Agent Queue Historical All Fields Template 1
Agent Real Time All Fields 1
agent RONA statistics 1
Agent Skill Group Historical All Fields 1
Agent Skill Group Real Time 1
Agent State Real Time Graph 1
agent states 1
Agent Team Historical All Fields 1
Agent Team Real Time All Fields 1
Agent Team State Counts Real Time 1

C

Call Type Abandon/Answer Distribution Historical Template 1
Call Type Historical All FieldsTemplate 1
Call Type Real Time All Fields Template 1
Call Type Skill Group Historical All Fields Template 1
custom templates 1

E

Enterprise Service Historical All Fields 1
Enterprise Skill Group Historical All Fields 1
Enterprise Skill Group Real Time All Fields 1
error count fields 1

F

FTE (full-time equivalent) 1
full-time equivalent (FTE in reports) 1

G

grouped grids 1

H

handled 1
historical data 1

I

importing
multiple reports 1
reports 1
intervals
for historical data 1
IVR Ports Performance Historical Template 1

O

overflow out 1

P

percent utilization 1
Peripheral Service Historical All Fields 1
Peripheral Service Real Time All Fields 1
Peripheral Skill Group Historical All Fields 1
Peripheral Skill Group Real Time All Fields 1
Precision Queue Abandon Answer Distribution Historical Template 1
Precision Queue Efficiency Drill Down Template 1

R

Redirection on No Answer (RONA) 1
report fields
calculated 1
database 1
reports
importing 1 2

S

service levels 1
services 1
stock report templates 1