Cisco Unified Intelligence Center Solution Reference Network Design (SRND), Release 9.0(1)
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This chapter contains the following topics:


This document provides design considerations and guidelines for deploying network solutions that include the Cisco Unified Intelligence Center.


This design guide is intended for system architects, designers, engineers, and Cisco channel partners who want to apply best design practices for Unified Intelligence Center. This document assumes that you are familiar with the Cisco Systems product with which you intend to integrate Unified Intelligence Center.


This guide is organized as follows:

Chapter Contents
Unified IC overview An overview of Unified Intelligence Center, including a list of reporting features and a discussion of licensing, security, and throttling
Architecture Unified Intelligence Center architecture
Deployment models Deployment models for Unified Intelligence Center, Unified CCE, and Unified CVP
Bandwidth and Performance Recommendations Bandwidth and Performance Recommendations
Best Practices Best Practices

This document also has an index and a glossary.


This manual uses the following conventions:
Convention Description
boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example:

  1. Choose Edit > Find.
  2. Click Finish.
italic font

Italic font is used to indicate the following:

  • To introduce a new term. Example: A skill group is a collection of agents who share similar skills.
  • For emphasis. Example: Do not use the numerical naming convention.
  • A syntax value that the user must replace. Example: IF (condition, true-value, false-value)
  • A book title. Example: See the Cisco CRS Installation Guide.
window font Window font, such as Courier, is used for the following: Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems, Inc.</title></html>
< > Angle brackets are used to indicate the following:
  • For arguments where the context does not allow italic, such as ASCII output.
  • A character string that the user enters but that does not appear on the window such as a password.

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