Cisco Unified Intelligence Center User Guide, Release 10.5(1)
Introduction to Cisco Unified Intelligence Center
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Introduction to Cisco Unified Intelligence Center

Introduction to Cisco Unified Intelligence Center

Cisco Unified Intelligence Center is a reporting platform for the users of Cisco Contact Center products.

As a reporting user, you can use Unified Intelligence Center to perform these tasks:

  • Create and view reports
  • Filter data in a report
  • Schedule reports to run at selected intervals
  • Create and view dashboards
  • View permalinks for reports and dashboards

Internet Explorer 10 and 11 Browser Support

Unified Intelligence Center supports IE 10 and 11 in the Compatibility View mode.

For more information on other browser support, see the Hardware and System Software Specification (Bill of Materials) at: http:/​/​​c/​en/​us/​support/​customer-collaboration/​unified-intelligence-center/​products-implementation-design-guides-list.html.

To turn on the Compatibility mode settings in IE 10 and 11, perform the following:

  1. Open Internet Explorer.
  2. Click Tools > Compatibility View Settings.
  3. Under Add this website, enter the IP or hostname of the Unified Intelligence Center server that you want to add, and click Add.


    Ensure that the Display intranet sites in Compatibility View and Use Microsoft compatibility lists check boxes are checked.


All the Unified Intelligence Center nodes should be added to the Compatibility View list.