Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 10.0(1)
Preface
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Preface

Preface

Purpose

This guide explains how to install and upgrade Unified Intelligence Center.

Audience

This guide is prepared for partners, specialists, and system administrators who are responsible for the installation of Unified Intelligence Center.


Note


This document might not represent the latest Cisco product information available. Obtain the most current documentation at this URL: http:/​/​www.cisco.com/​en/​US/​products/​ps9755/​tsd_​products_​support_​series_​home.html.

Organization

In addition to this preface, this guide is arranged as follows:

This Chapter...

Covers...

Chapter 1, Before You Install

An overview of Unified Intelligence Center.

A configuration worksheet for gathering information needed for the installation.

Chapter 2, Beginning the Installation - All Nodes

The media check and the hardware check.

The basic configuration screens for all nodes.

Chapter 3, Configuring the Controller

Configuration steps for the Controller node.

Chapter 4 - Installation

Processes that occur during the installation.

Chapter 5, Sign in to the Administration Console

Signing in to the Administration interface to upload the license and create the Member information.

Chapter 6 - Configuring the Member(s)

Configuration steps for the Member node.

Chapter 7 - Software Upgrades

Explains how to use Cisco Unified OS Administration to upgrade your Unified Intelligence Center software.

Chapter 8 - Frequently Asked Questions about the Installation

Tips and frequently-asked questions.

Conventions

This manual uses the following conventions:
Convention Description

boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example:

  • Choose Edit > Find
  • Click Finish.

italic font

Italic font is used to indicate the following:

  • To introduce a new term. Example: A skill group is a collection of agents who share similar skills.
  • For emphasis. Example: Do not use the numerical naming convention.
  • A syntax value that the user must replace. Example: IF (condition, true-value, false-value).
  • A book title. Example: See the Cisco CRS Installation Guide.

window font

Window font, such as Courier, is used for the following:

  • Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems,Inc.</title></html>

< >

Angle brackets are used to indicate the following:

  • For arguments where the context does not allow italic, such as ASCII output.
  • A character string that the user enters but that does not appear on the window, such as a password.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation, at: http:/​/​www.cisco.com/​c/​en/​us/​td/​docs/​general/​whatsnew/​whatsnew.html.

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Documentation Feedback

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contactcenterproducts_​docfeedback@cisco.com

We appreciate your comments.