Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 10.0(1)
This guide explains how to install and upgrade Unified Intelligence Center.
This guide is prepared for partners, specialists, and system administrators who are responsible for the installation of Unified Intelligence Center.
In addition to this preface, this guide is arranged as follows:
This manual uses the following conventions:
Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example:
Italic font is used to indicate the following:
To introduce a new term. Example: A skill group is a collection of agents who share similar skills.
For emphasis. Example: Do not use the numerical naming convention.
A syntax value that the user must replace. Example: IF ( condition, true-value, false-value).
A book title. Example: See the Cisco CRS Installation Guide.
Window font, such as Courier, is used for the following:
Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems,Inc.</title></html>
Angle brackets are used to indicate the following:
For arguments where the context does not allow italic, such as ASCII output.
A character string that the user enters but that does not appear on the window, such as a password.
Documentation and Submitting a Service Request
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service request, and gathering additional information, see
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