Installation and Upgrade Guide for Cisco Unified Intelligence Center Release 10.0(1)
Preparations for Cisco Unified Intelligence Center Installation on a Virtual Machine
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Preparations for Cisco Unified Intelligence Center Installation on a Virtual Machine

Preparations for Cisco Unified Intelligence Center Installation on a Virtual Machine

Starting with Release 9.0(1) and later versions, you can either perform a fresh installation or upgrade of Unified Intelligence Center on supported virtual machines. Existing customers using MCS platform should migrate to UCS servers. For more information, see Unified Intelligence Center Virtualization.

To know more about the Unified Communications Virtualization, refer to Unified Communication Virtualization.

Install VMWare ESXi

Before you begin your Unified Intelligence Center installation, you must install VMware ESXi and configure the virtual server.


Note


Release 10.0(1) is not supported on VMware ESXi 4.x versions.


Procedure
Step 1   Refer to Unified Communication Virtualization to install, setup, and configure the UCS Hardware.
Step 2   Configure the UCS Network. See UCS Network Configuration for more information.
Step 3   Use the instructions mentioned in the appropriate server documentation to install VMWare ESXi 5.x on your UCS server:
  1. To install ESXi on a UCS B-series server, see http:/​/​www.cisco.com/​en/​US/​docs/​unified_computing/​ucs/​os-install-guides/​vmware/​b_​B-Series_​VMware_​Install.html.
  2. To install ESXi on a UCS C-series server, see http:/​/​www.cisco.com/​en/​US/​docs/​unified_computing/​ucs/​os-install-guides/​vmware/​b_​C-Series_​VMware_​Install.html.
Step 4   After ESXi is installed successfully, reboot the server.

Deploy Unified Intelligence Center Open Virtualization Format/Open Virtual Appliance (OVF/OVA) Template

Open Virtualization Format/Open Virtual Appliance (OVF/OVA) is an open standard for packaging and distributing virtual appliances. Files in this format have an extension of .ova. The naming convention for the OVF/OVA template is PRODUCT_COMPONENT_USER COUNT_VERSION_VMVER.ova.

The OVF/OVA template defines the configuration of the virtual machine hardware. The configuration of a Cisco Unified Communications application virtual machine must match a supported virtual machine template. This section describes the steps to deploy a Unified Intelligence Center OVF/OVA template on the virtual machine.

Procedure
Step 1   Log in to ESXi using VMWare Vsphere or any other compatible client.
Step 2   Highlight the host or cluster to which you want to deploy the Virtual Machine.
Step 3   Select File > Deploy OVF/OVA Template.
Step 4   Click Deploy from File and specify the name and location of the OVF/OVA file (with a .ova extension)

Alternatively, you can click Deploy from URL and specify the URL of the OVF/OVA file.

Step 5   Click Next.
Step 6   Verify the details of the template, and click Next.
Step 7   Specify a name for the Virtual Machine that you are about to create and choose an inventory location on your host.
Step 8   Click Next.
Step 9   Verify the deployment settings, and click Finish.

The virtual machine that you added is listed under the UCS server tree in the vSphere Client home page.


Specify Location of Unified Intelligence Center Installable

Procedure
Step 1   Select the newly added Virtual Machine.
Step 2   From the Inventory menu, select Virtual Machine > Edit Settings.
Step 3   In the Hardware tab, select CD/DVD Drive 1.
Step 4   Select one of the following options to specify the location where you have the bootable Unified Intelligence Center installer file:
  1. Client Device – If you want to use the CD/DVD drive on the client machine from where you are accessing the virtual machine remotely.
  2. Host Device – If you want to use the CD/DVD drive on the ESXi host machine.
  3. Datastore ISO file – If you want to use the datastore on the virtual machine. Before using this option, ensure that the Bootable iso image of Unified Intelligence Center is copied to the datastore of the ESXi host.
Note    Ensure that you set the boot order by making CD ROM the first device upon power up. For details, refer to Set boot order.
Step 5   Click OK to save and close the Virtual Machine Properties window.

Important: Make sure that you have copied or inserted the CD/DVD with the Unified Intelligence Center installable in the appropriate location before you proceed with the next step.

Set Boot Order

To set the boot order:

Procedure
Step 1   From the Inventory menu, select Virtual Machine > Edit Settings.

The Virtual Machine Properties window appears.

Step 2   In the Options tab, select Boot Options.
Step 3   Select Force BIOS Setup.
Note    When you restart the Virtual Machine, you will see the BIOS screen in the VM console tab.
Step 4   In the BIOS screen, select Boot Options > make the CD/DVD ROM as the first device for bootup.
Step 5   Click Save.

Install Cisco Unified Intelligence Center on Virtual Machine

Procedure
Step 1   Select the virtual machine and click Power > Power On from the shortcut menu. Alternatively, from the Inventory menu, select Power > Power On.
Step 2   The virtual machine powers on and Unified Intelligence Center installation starts up automatically. Follow the steps mentioned in Beginning the Installation to complete the Unified Intelligence Center installation.
When using Unified Intelligence Center on the UCS Servers, note the following:
  • The answer file generated by the Answer File Generator (platformConfig.xml) is not readable from a USB key. The Answer File Generator generates a floppy image [FLP - virtual floppy] for performing an unattended installation.
  • USB tape backup is not supported. Use SFTP instead.
  • Install logs are written only to the virtual serial port.
  • Unattended installs use virtual floppy instead of USB.
  • Boot order is controlled by the BIOS of the VMware VM.
  • Hardware BIOS, firmware, and drivers must be the required level and configured for compatibility with Unified Intelligence Center-supported VMware product and version.
Note    vSphere provides you with a console that you can use to provide inputs during the installation. To open the console, select the virtual machine from the vSphere home page and click Open Console from the shortcut menu. Alternatively, select the virtual machine and click the Console tab in the right pane of the vSphere home page. Pointing and clicking anywhere in the console window will allow you to enter data in the console. Once you start working on the console, the mouse is locked and you can no longer use it. Use Tab key to navigate and use the Enter button to commit the values you entered. To release the mouse from the console window, press Ctrl + Alt.