This chapter contains the following topics:
This document provides design considerations and guidelines for deploying network solutions that include the Cisco Unified Intelligence Center.
This design guide is intended for system architects, designers, engineers, and Cisco channel partners who want to apply best design practices for Unified Intelligence Center. This document assumes that you are familiar with the Cisco Systems product with which you intend to integrate Unified Intelligence Center.
This guide is organized as follows:
This document also has an index and a glossary.
This manual uses the following conventions:
Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example:
Italic font is used to indicate the following:
To introduce a new term. Example: A skill group is a collection of agents who share similar skills.
For emphasis. Example: Do not use the numerical naming convention.
A syntax value that the user must replace. Example: IF (condition, true-value, false-value)
A book title. Example: See the Cisco CRS Installation Guide.
||Window font, such as Courier, is used for the following: Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems, Inc.</title></html>
||Angle brackets are used to indicate the following:
For arguments where the context does not allow italic, such as ASCII output.
A character string that the user enters but that does not appear on the window such as a password.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
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