Discusses how to configure devices and JTAPI users on Unified
CM to enable silent monitor.
CTI OS Security
Provides information to the System Manager about configuring
the CTI OS Security Certificate and the Security Compatibility.
CTI OS Configuration
Explains how to start and stop CTI OS and its associated
processes and describes how CTI OS handles failover scenarios.
Startup, Shutdown, and Failover
Discusses how to use the Windows Registry Editor to configure
Discusses levels of CTI OS support for switch-specific
Testing Ethernet Card for Silent Monitor
Discusses testing an ethernet card for silent monitor,
including test target preparation, preparing the packet generator host, and
Related documentation includes the
documentation sets for Cisco CTI Object Server (CTI OS), Cisco Agent Desktop,
Cisco Unified Contact Center Management Portal, Cisco Unified Customer Voice
Portal (Unified CVP), Cisco Unified IP IVR, and Cisco Unified Intelligence
To see all related documentation sets, go to
and select Support. Select Customer Collaboration, Browse All Customer
Collaboration Categories, and then select Contact Center.
You can also
subscribe to the What's New in Cisco Product Documentation RSS feed to deliver
updates directly to an RSS reader on your desktop. The RSS feeds are a free
service. Cisco currently supports RSS Version 2.0.
Field Alerts and
Note that Cisco products may be modified or key processes may be
determined important. These are announced through use of the Cisco Field Alert
and Cisco Field Notice mechanisms. You can register to receive Field Alerts and
Field Notices through the Product Alert Tool on Cisco.com. This tool enables
you to create a profile to receive announcements by selecting all products of