CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 10.5(1)
Preface
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Preface

Preface

Change History

This table lists changes made to this guide. The newest changes are at the top of the table.

Change Date
Various updates to reflect current release and clarify uninstall information. Initial release of document for 10.5(1).

About this Guide

The CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted describes how to install, configure, and run the Cisco CTI Object Server (CTI OS) product.

Audience

This document is intended for system administrators and other personnel who are responsible for installing and maintaining CTI OS and its associated components.

Organization of this Guide

Section Content

Introduction

Provides an overview of Cisco CTI Object Server (CTI OS) and lists the tasks that a CTI OS system manager must perform.

CTI OS Server Installation

Provides procedures for installing CTI OS Server.

TI Toolkit Desktop Client

Provides procedures for installing CTI OS Client components.

CTI OS Silent Monitor Installation and Configuration

Provides information about installing and configuring CTI OS Silent Monitor.

CTI OS Component Installation

Discusses the silent installation and uninstallation of previous release components. In addition, it discusses the steps necessary to recover from a failed installation of CTI OS components.

Unified Communications Manager-Based Silent Monitor Configuration

Discusses how to configure devices and JTAPI users on Unified CM to enable silent monitor.

CTI OS Security

Provides information to the System Manager about configuring the CTI OS Security Certificate and the Security Compatibility.

CTI OS Configuration

Explains how to start and stop CTI OS and its associated processes and describes how CTI OS handles failover scenarios.

Startup, Shutdown, and Failover

Discusses how to use the Windows Registry Editor to configure CTI OS.

Peripheral-Specific Support

Discusses levels of CTI OS support for switch-specific features.

Testing Ethernet Card for Silent Monitor

Discusses testing an ethernet card for silent monitor, including test target preparation, preparing the packet generator host, and test execution.

Related Documents

Subject Link
Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS), Cisco Agent Desktop, Cisco Unified Contact Center Management Portal, Cisco Unified Customer Voice Portal (Unified CVP), Cisco Unified IP IVR, and Cisco Unified Intelligence Center To see all related documentation sets, go to www.cisco.com and select Support. Select Customer Collaboration, Browse All Customer Collaboration Categories, and then select Contact Center.
Troubleshooting For troubleshooting tips for these Cisco Unified Contact Center products, go to http:/​/​docwiki.cisco.com/​wiki/​Category:Troubleshooting, then click the product or option you are interested in.
Cisco Unified Communications Manager documentation set Go to http:/​/​www.cisco.com/​c/​en/​us/​support/​unified-communications/​unified-communications-manager-callmanager/​tsd-products-support-general-information.html

Documentation and Support

To download documentation, submit a service request, and find additional information, see What's New in Cisco Product Documentation at: http:/​/​www.cisco.com/​c/​en/​us/​td/​docs/​general/​whatsnew/​whatsnew.html.

You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates directly to an RSS reader on your desktop. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

Field Alerts and Field Notices

Note that Cisco products may be modified or key processes may be determined important. These are announced through use of the Cisco Field Alert and Cisco Field Notice mechanisms. You can register to receive Field Alerts and Field Notices through the Product Alert Tool on Cisco.com. This tool enables you to create a profile to receive announcements by selecting all products of interest.

Log into www.cisco.com; then access the tool at: http:/​/​www.cisco.com/​cisco/​support/​notifications.html

Documentation Feedback

To provide comments about this document, send an email message to the following address: contactcenterproducts_​docfeedback@cisco.com

We appreciate your comments.

Conventions

This document uses the following conventions:

Convention

Description

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