This table lists and links to changes made to this guide and gives the dates those changes were made. Earliest changes appear in the bottom rows.
Initial release of document
December 12, 2013
About this Guide
The Cisco Unified Contact Center Reporting Guide describes how to generate and interpret Cisco Unified Intelligence Center reports for Unified Contact Center Enterprise (Unified CCE) deployments. This guide also provides detailed information on each of the report templates available for in Unified CCE deployments.
This guide is intended for users who use Cisco Unified Intelligence Center to run reports. The user can generate reports, filter data in a report, and schedule a report.
This guide is written with the understanding that your system has been deployed by a partner or service provider who has validated the deployment type, virtual machines, and database and has verified that your contact center can receive and send calls.
Organization of this Guide
Chapters 1 - 7: Cisco Unified Intelligence Center
Describes how to use Cisco Unified Intelligence Center to generate, filter, and manage reports.
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