Cisco Unified Intelligence Center is a reporting platform for the users of Cisco Contact Center products.
As a reporting user, you can use Cisco Unified Intelligence Center to perform these tasks:
Create and view reports
Filter data in a report
Schedule reports to run at selected intervals
Create and view dashboards
View permalinks for reports and dashboards
The following report bundles are available as stock reports for Cisco
Unified Intelligence Center:
Historical Transitional templates - Introductory templates designed for new
users. These templates are simplified versions of the All Fields templates, and
are similar to templates available in other contact center solutions.
Historical All Fields templates - Templates that provide data from all fields
in a database. These templates are most useful as a basis for creating custom
reports, and include templates for precision queue routing data..
Historical Outbound templates - Templates for reporting on Outbound Option
activity. Import these templates if your deployment includes Outbound Option.
Historical Cisco SocialMiner templates - Templates for reporting on SocialMiner
activity. Import these templates if your deployment includes SocialMiner.
Intelligence Center Admin Security templates - Templates to report on Cisco
Unified Intelligence Server audit trails, permissions, and template ownership.
You can modify
existing report templates or create custom reports templates if you find that
the stock report templates do not meet your reporting needs. For example, you
might create a custom report template to view data from the Route_Call_Detail
table or Termination_Call_Detail table. While these tables provide detailed
data for calls, in some cases, standard (stock) report templates do not retrieve data
from them due to performance impact.
You might also customize an existing
report template to monitor a department's activity and performance, by creating
a collection with objects from only that department.