Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 10.0(1)
Downloads: This chapterpdf (PDF - 1.04 MB) The complete bookPDF (PDF - 6.14 MB) | The complete bookePub (ePub - 1.4 MB) | Feedback



Change history

Date Change Reason
12-12-13 Initial publication  
02-06-14 Updated version from 10.0 to 10.5 and suppressed content unique to 10.0 from the following topics:
  • Download the Enhanced Database Migration Tool
  • Preupgrade Overview
  • Common Ground Upgrades
  • Virtual contact center upgrades
  • Common Ground preupgrade task flow
These topics are related to Common Ground upgrade scenarios from Release 9.x to Release 10.5.
02-06-14 Removed the topics:
  • Detect and remove subskill groups
  • Upgrade from SQL Server 2005 to SQL Server 2008 R2
These topics are required only if you are upgrading from Release 8.x to Release 10.0.
2-10-2014 Removed content related to Release 8.5(2) from the flow chart in the topic:
  • Unified CCE Contact Center upgrade flowcharts
Updating guide to Release 10.5.
2-20-2014 Updated section related to Technology Refresh to reflect version 10.5. Updating guide to Release 10.5.

Related Documents

Subject Link

Design considerations and guidelines for deploying a Unified CCE solution, including its various components and subsystems.

Cisco Unified Contact Center Enterprise Design Guide

System diagrams, staging steps and sample test cases for supported models of Unified CCE.

Staging Guide for Cisco ICM/​Unified CCE & Hosted

Pre-installation requirements and issues to address when you prepare for a Unified CCE installation.

Pre-installation Planning Guide for Cisco Unified ICM Enterprise and Hosted

Documentation and support

To download documentation, submit a service request, and find additional information, see What's New in Cisco Product Documentation at:


You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates directly to an RSS reader on your desktop. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

Field alerts and field notices

Note that Cisco products may be modified or key processes may be determined important. These are announced through use of the Cisco Field Alert and Cisco Field Notice mechanisms. You can register to receive Field Alerts and Field Notices through the Product Alert Tool on This tool enables you to create a profile to receive announcements by selecting all products of interest. Log into; then access the tool at:


Documentation feedback

To provide comments about this document, send an email message to the following address:


We appreciate your comments.