Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 10.0(1)
Preface
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Preface

Preface

Change history

Date Change Reason
12-12-13 Initial publication  
02-06-14 Updated version from 10.0 to 10.5 and suppressed content unique to 10.0 from the following topics:
  • Download the Enhanced Database Migration Tool
  • Preupgrade Overview
  • Common Ground Upgrades
  • Virtual contact center upgrades
  • Common Ground preupgrade task flow
These topics are related to Common Ground upgrade scenarios from Release 9.x to Release 10.5.
02-06-14 Removed the topics:
  • Detect and remove subskill groups
  • Upgrade from SQL Server 2005 to SQL Server 2008 R2
These topics are required only if you are upgrading from Release 8.x to Release 10.0.
2-10-2014 Removed content related to Release 8.5(2) from the flow chart in the topic:
  • Unified CCE Contact Center upgrade flowcharts
Updating guide to Release 10.5.
2-20-2014 Updated section related to Technology Refresh to reflect version 10.5. Updating guide to Release 10.5.

Related Documents

Subject Link

Design considerations and guidelines for deploying a Unified CCE solution, including its various components and subsystems.

Cisco Unified Contact Center Enterprise Design Guide

System diagrams, staging steps and sample test cases for supported models of Unified CCE.

Staging Guide for Cisco ICM/​Unified CCE & Hosted

Pre-installation requirements and issues to address when you prepare for a Unified CCE installation.

Pre-installation Planning Guide for Cisco Unified ICM Enterprise and Hosted

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