instructions in the OVA README.txt file to import and deploy the OVA, to edit
VM settings, and to power on the VM and edit the BIOS settings in the console.
Do not use
Thin Provisioning or a VM snapshot when creating a VM to host Cisco Finesse.
The use of Thin Provisioning or snapshots can negatively impact the performance
of Cisco Finesse operation.
appear while the preinstallation script runs. When the preinstallation script
ends, the DVD Found screen opens.
Yes on the DVD Found screen to begin the
verification of the media integrity and a brief hardware check.
If the media
check passes, select
OK to open the Product Deployment Selection screen.
Continue to Step 3.
If the media
check fails, the installation terminates.
Deployment Selection screen states that the
product suite will be installed. This screen has only one choice:
OK to open the Proceed with Install screen.
with Install screen shows the version of the product that is currently
installed (if any) and the version of the product for this ISO. For the initial
installation, the version currently installed shows NONE.
Yes on the Proceed with Install screen to open the
Platform Installation Wizard screen.
Platform Installation Wizard screen, select
Proceed to open the Basic Install screen.
Continue on the Basic Install screen to open the
Basic Install wizard.
Install wizard presents a series of screens that present questions and options
pertinent to the platform and the setup configuration. Help is available for
each wizard screen.
Basic Install wizard screen is Timezone Configuration.
Timezone Configuration screen:
- Use the up
and down arrows to locate the local time zone that most closely matches your
server location. You can also type the initial character of the time zone to
move to that item in the list. The Timezone field is based on country and city
and is mandatory. Setting it incorrectly can affect system operation.
OK to open the Auto Negotiation Configuration
||On the Auto
Negotiation Configuration screen, select
Yes to use automatic negotiation for the settings of
the Ethernet network interface card (NIC).
selection of Yes opens the MTU Configuration screen.
||In the MTU
Configuration screen, select No to keep the default setting for Maximum
Transmission Units (1500).
Finesse supports the default setting of 1500 for MTU only. No
other value is supported.
of No opens the Static Network Configuration screen.
||On the Static
Network Configuration screen, enter static network configuration values as
follows, referring to the Configuration Worksheet if necessary:
- Enter the
- Enter the
- Enter the
- Enter the
OK to open the Domain Name System (DNS) Client
||On the DNS
Client Configuration screen, select
Yes to specify the DNS client information.
mandatory for Cisco Finesse. Select Yes on this screen. If
you select No, after the installation is complete, agents
sign in to the desktop and you have to reinstall Finesse.
DNS client information as follows, referring to the Configuration Worksheet if
Secondary DNS (optional).
OK to open the Administrator Login Configuration
Administrator Login Configuration screen:
the credentials for the administrator.
OK to open the Certificate Information screen.
Certificate Information screen:
the following data to create your Certificate Signing Request: Organization,
Unit, Location, State, and Country.
OK to open the First Node Configuration screen.
||On the First
Node Configuration screen, select
Yes to indicate that you are configuring the first
selection of Yes opens the Network Time Protocol Client Configuration screen.
Network Time Protocol Client Configuration screen, enter the IP address, NTP
server name, or NTP Server Pool name for at least one external NTP server.
complete the NTP configuration, select
OK. This action opens the Security Configuration
Security Configuration screen, enter the Database Access Security password, and
Application User Configuration screen, enter the credentials for the
OK to open the Platform Configuration Confirmation
screen. This screen states that the platform configuration is complete.
Platform Configuration Confirmation screen, select
installation can take up to an hour to complete and can run unattended for most
of that time.
installation, the monitor shows a series of processes, as follows:
Formatting progress bars
File progress bar
Installation progress bars
Install progress bar
RPM Archive progress bar
Application Installation progress bars (multiple Component
Install screens, security checks)
informational screen saying the system will reboot momentarily to continue the
see the following virtual machine question, select
Yes, and then click
Figure 1. Virtual Machine Message
stream down your monitor during the reboot. Some of them prompt you to press a
not respond to these prompts to press a key.
Application Pre Install progress bars
Configure and Setup Network progress bars
Network Connectivity Failure screen appears during the Configure and Setup
Network process, click
Review, and then click
OK at the Errors screen. Follow the prompts to
reenter the information that caused the failure. The installation continues
when the connection information is complete.