installation, use one or all of the following tools, as required:
ICM-CCE-CCHInstaller—The main Unified CCE Installer. It copies
all files into relevant folders, creates the base registries, and installs
needed third-party software such as JRE, Apache Tomcat, and Microsoft .NET
You cannot run
the installer remotely. Launch the installer from a local DVD drive, or copy it
to a local machine.
Unified Intelligent Contact Management Database Administration (ICMDBA)
Tool—Used to create new databases, modify or delete existing databases, and
perform limited SQL Server configuration tasks.
Manager—Used to provision Active Directory.
Setup—Used to set up the Call Routers, Loggers, and Administration & Data
Gateway Setup—Used to set up PGs, the CTI OS server, and the Outbound Option
AdminClientInstaller—Installs the Administration Client on a
system that is not running other Unified CCE components.
AdminClientInstaller is delivered on the installation media with the installer.
Client Setup—Used to add, edit, or remove Administration Clients and
Administration Client Instances.
Administration Client Setup is delivered on the installation media with the
Unified CCE supports the uninstall option from the Windows Add/Remove option. This option removes the patches, base version files, and the related registry. The option also removes Unified CCE component software installed by the ICM-CCE-CCHInstaller.
However, it does not remove the following:
CTI OS Server
Java Runtime Environment
Microsoft .NET Framework
Unified CCE databases
Reinstallation is also supported. To reinstall, rerun the ICM-CCE-CCHInstaller.