Staging Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 10.0(1)
User List Tool and Agent Explorer in multiple instances
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User List Tool and Agent Explorer in Multiple Instances

User List Tool and Agent Explorer in Multiple Instances


You can restrict associating or adding a duplicate user to multiple instances with the LimitUserAssociationByInstance registry key. This registry key is added when User List tool, Agent Explorer, or the ICM Installer run .

The registry key is in: HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<Running Instance Name>\AW\LimitUserAssociationByInstance and by default is turned off (set to 0). To turn on this feature, use regedit to manually set this registry key to "1".

When LimitUserAssociationByInstance is set to 1, the feature is turned on. When you use either the User List Tool or Agent Explorer, the following occurs:

  • When you try to create a new user or associate a user who is already a member of different instance, the following message appears: "Cannot associate <username>, user account already exists in <domain name> domain", where <username> and <domain name> populates dynamically with the actual values."
  • When you see this error message, you must create a new user with a different name. Example: You are trying to create or associate a user called JohnSmith and this user already exists in a different Unified ICM instance than the instance you are in. When the window displays the error message, you can enter the username as JohnMSmith to make it unique.


    To prevent users from acting on users from other customers, you need to prevent access to the Domain Manager tool, and to any other third party AD tools which can access users in different Unified ICM instances.