This section describes the instructions to safely move the Cisco Root OU
from one OU to another within the same domain. This is accomplished by
moving the OU in which ICM is installed to another (created or existing) OU,
and then moving the Unified ICM into the destination OU.
Moving the Cisco Root OU is only supported if the OU is moved within
the same domain. Transferring an OU from one domain to another is not
The OU contains all
Unified ICM created domain resources. It defines the permissions for all
Unified ICM instances. Using this tool, you determine which uses a Cisco Root
one Cisco Root OU exists in each domain.
A tool for creating all Cisco OUs along with their associated
groups and permissions. This helps you to determine which users in
your corporate domain have access rights to perform Unified ICM
The instructions in
this document are subject to the following requirements and prerequisites:
The OU might
only be transferred to a new location within the same domain.
You must stop
all Unified ICM Services and applications before following these instructions.
For duplexed systems, stop both the primary and secondary systems.
record the Instance Number of each Unified ICM instance on the system.
Before moving the
Stop all Unified
ICM Services before removing the OU.
permissions for the users using the User List Tool.
Setup to edit each component of each instance to reset the service account to
the new OU.
Unified ICM Services.
Configuration Manager tool.
User List tool and re-establish the permissions for
individual users to ensure all the users in the User List Tools have the
Transfer Cisco Root
OU to Another OU
As an example, see
the following diagram which illustrates the domain SETUPLABS. Assume that the
original Cisco Root OU was created under the OU MyCorp_Appl. The task is to
move Cisco_Root OU from MyCorp_Appl into new OU called MyCorp_Dev.
Figure 1. SETUPLABS
On the Domain,
find the OU in which the Cisco Root OU is contained.
Stop All Unified
ICM Services and Applications on the Unified ICM System.
On the domain
SETUPLABS.com, drag and drop
message is displayed.
Figure 2. AD Moving
Objects Error Message
Yes to continue.
diagram illustrates the current location of the Cisco Root OU.
Figure 3. Cisco Root
OK. Run Web Setup. Open the Instance Management
Figure 4. ICM Setup
The Add Instance
Figure 5. Add
Instance Dialog Box
You can add
instances based on your Setup privileges for instances. Setup privileges are
granted at the Instance level, the overall ICM root level, or at the domain
drop-down lists, select a facility and then select an instance.
There can be
more than one occurrence of an instance name in a domain, so the instance
number provides the uniqueness. The instance number must be a whole number
greater than or equal to zero. The instance number must match for the same
instance across your entire deployment.
return to the Instance List page.
Return to the
Instance Management page.
Facility or the
You cannot edit
the Domain field.
After making any
desired changes, click
Save. You return to the Instance List page.
Unified ICM/CCE & Hosted Services.
Configuration Manager tool.
permissions for the users in the User List were lost, run the
List tool and re-establish the permissions for individual users to
ensure all the users in the User List Tools have the correct permissions.