Release Notes for Cisco Hosted Collaboration Solution for Contact Center Release 9.2(1)
Introduction
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Introduction

Contents

Introduction

Cisco Hosted Collaboration Solutions (Cisco HCS) for Contact Center is a next generation unified communication and collaboration platform for service providers and partners who want to offer unique Cisco collaboration technologies using hosted and managed models. It is integrated with Cisco Hosted Collaboration Solution so customers can tap into multiple applications and services on one smooth platform. Cisco Hosted Collaboration Solution for Contact Center delivers the advanced capabilities of Cisco Unified Contact Center Enterprise and Cisco Customer Voice Portal with all the benefits of cloud computing.

With Cisco Hosted Collaboration Solution for Contact Center, you have:

  • No capital expenditures (CapEx): There is no hardware, no software, and no data center—it is all handled by your service provider. And because you are buying less equipment, you will use less power and enjoy the benefits of “green” computing.
  • No lengthy deployment time: Telephony equipment need not be install, so your collaboration service can be operational in a matter of weeks instead of months.
  • No additional staff required: Limited expertise is required, meaning lower support costs.
  • No unpredictable costs: Pay only for what you use, when you use it. We call it “pay as you go”.
  • No upgrades: New features and upgrades are delivered on demand by your service provider, without disrupting your business or your customers’ businesses.
  • No hassles: Cloud computing transforms the way in which services are provided, enabling unprecedented agility, scalability, and profitability. You can rapidly respond to changes in the market without having to manage a lot of infrastructure.