Installing and Configuring Cisco HCS for Contact Center 9.2(1)
Preface
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Preface

Preface

Purpose

This document provides the overview, design, installation and configuration of Cisco Hosted Collaboration Solutions for Contact Center. It provides technical specifications and requirements, a list of the procedures you must perform to install and configure this solution, and a configuration example.

Audience

This document assumes that you are already familiar with Cisco Contact Center products. You require VMware infrastructure training. You must acquire the necessary knowledge and experience regarding deployment and management of virtual machines before you deploy components on VMware virtual machines.

Revision History

Date Revision change

November 2014

Fixed CSCur35497 a customer defect.

January 2014

Fixed all defects raised post release.

July 2013

First release

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