This document provides the overview, design, installation and configuration of Cisco Hosted Collaboration Solutions for Contact Center. It provides technical specifications and requirements, a list of the procedures you must perform to install and configure this solution, and a configuration example.
This document assumes that you are already familiar with Cisco Contact Center products. You require VMware infrastructure training. You must acquire the necessary knowledge and experience regarding deployment and management of virtual machines before you deploy components on VMware virtual machines.
Fixed CSCur35497 a customer defect.
all defects raised post release.
Documentation and Submit Service Requests
For information about obtaining documentation, submitting a
service request, and gathering additional
information, see the monthly What's New in
Cisco Product Documentation,
which also lists all new and revised Cisco
What's New in Cisco Product Documentation as a Really Simple
Syndication (RSS) feed and set content to be delivered directly to your desktop
using a reader application. The RSS feeds are a free service and Cisco
currently supports RSS Version 2.0.